Leave a Review TurboTax
Accuracy not guaranteed
I had used turbo tax to file my 2018 tax and was going to do the same this year. But I got the tax audits ny state that I owe 90 dollars with 9 dollars been fees. So I contacted turbo tax and submit all documents they require. Was told they will pay the fees if is their fault. Which I can understand. But I was denied even that. Because they said I enter category for Line 14 wrong. I paid over 200 for the self employed version with online help and free reviews. My wife works for the city but we do not live in the city. So we have to file 1127 and I was on the phone 3 separate times for more than 3 hours tries to get help on that when I file. And she have few things need to file on line 14 because of her job. To be honest I don’t know which category all of them belong to. I think turbo tax is expected me to know more than their tax expert for denying the fee. Because their expert can’t even help me for a few times. I am going to compare tax act to see if they r any good so I might switch.Show lessGood85018
Waste of time.
I will never use the TurboTax service again, especially through the app. I filed with the app last year and it was nothing but a hassle. I filled out my information, moved through the process outlined by the app, and encountered an issue. My card information that I was using went through on my end but wouldn’t register on their end. I called the service, was told to enter my card information again and I did. That one went through on my end as well. I once again called and was told that the two charges, both for the entire amount due, were used to one to verify my card and two to pay my taxes. I felt this was a reasonable explanation. I was WRONG. Both charges went through on my card. I called again and explained what had happened and what I had been told and the individual who was supposed to be providing “customer service” laughed. LAUGHED at the issue I was having. Paying taxes twice through a shady company like this will not be happening again.Show lessShylatime
Tears of frustration. Is 0 stars an option?
To start, I only decided to use turbo tax because my friend received an email promising him $25 if he referred a friend and they used TurboTax because of him. He forwarded me the link. I went through the link to the site, in order to get him the promised $25, since money is tight. I filed through Turbo Tax and he has not heard a word about receiving the promised $25 for referring a friend. Definitely makes me not want to refer anyone.
Also, the website and app are anything but user friendly, and this is coming from someone with a bachelor’s degree in accounting. I’m pretty sure something went horribly wrong because this is the least amount I have ever gotten back. It is significantly lower than usual. I had so many issues with nothing resolved when I attempted to call for help. I am so upset. I was in tears trying to get the app and website to work. My mom offered to just do them herself, but I went through the frustration because my friend was really hoping for the $25, and he didn’t even get it.Show lesssarahelodia
CPA Money Scandal/Deceit
The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, turbotax, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.Show lessLily=>
Not free, no help when the IRS sends a letter, and still waiting for refund four months later
I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back.
Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply.
They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.Show lessWalker-jh2
Developer Response
Hi there, Thank you for the detailed review of your experience. Your feedback is important to us and we would like to help you address the concerns you've shared. All of our customers begin with our Free Edition. If your tax situation requires additional forms that are only supported in a higher version of TurboTax, you will need to be upgraded in order for us to maximize deductions and handle any additional tax-filing responsibilities. To learn more, please go here: https://intuit.me/38dKY1b Please keep in mind that any additional services, such as the Refund Processing Service, can also contribute to your overall charge. If you wish to review your charges, please follow the steps outlined here https://intuit.me/2tMtaLL. Our support webpage, TurboTax Real Money Talk Community, contains many different articles reflecting the most current changes in tax laws and requirements. For the letter you've received from the IRS about your health insurance, I'd like to share that this can differ for each individual depending on their specifics and you can learn more about that here: https://intuit.me/2SYRrbf I understand this year did not go the way we had wanted. We understand your time is valuable and appreciate your review of our response today. I hope that we will have the opportunity to regain your trust in the future. -MinhThis is a joke
I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.Show lessJ.ro9
Think you’re all good? Juuuust wait
Two years in a row, this app has auto populated data into my returns that made them get rejected. Last year, I didn’t even realize the rejection because I was too busy and not scouting for my returns, but discovered just in time to miss out on student loans through Fafsa. This year, because of negligent wording on their questionnaire, I was rejected again. I spent hours on the phone today with Turbo Tax, and while their “concierge of concerns” who answered did point me in the right direction, it took hours for even her to figure out how to deal with the issue! Not to mention, because I had a single “off” gig event that paid $188 on a 1099, they required me to buy a $120 program to process it. I was then told that they had lost my payment from last year and that to rectify their own auto-populated data, I was going to have to buy the software and mail in my returns. Thankfully I found a receipt on THEIR OWN WEBSITE and got them to provide the previous year’s program without charge, but I do still have to file through mail A YEAR LATE. This site is a mess and I used to put up with it because it was a way to just get the taxes done, but I guess I’ve learned my lesson.Show lessH&RBlock4my2021
Developer Response
Hi there, I'm happy our team was able to assist you, even with the delay. We appreciate your patience regarding that and hope it all ended in a positive manner at least. We do always recommend checking our Turbo Real Money Talk Community for detailed information, FAQs and forums to help you along the way. I understand your concerns with the program and we always want to provide the best user experience we can. We do recommend checking all your information for accuracy though. While in the guided interview it asks as much as possible for a 100% Accurate Calculation Guaranteed with the information provided. You can view details on that on our community here: https://intuit.me/2Syj3TB. I hope this helps instill your confidence with us as we'd hate to lose you. -AndrewFrauds.
I honestly don’t understand what happened... I used this app last year and it was FREE. As it’s advertised EVERYWHERE. The only reason I even chose to use it, to be completely honest. But this year I HAD NO CHOICE. I chose the free option, but was then forced to upgrade the plan. If not I wouldn’t be able to file my taxes. The only reason I didn’t go anywhere else was because I didn’t feel like going all the way to H & R Block. So you got lucky TurboTax, my laziness just got you guys $155. Next year I’ll definitely be taking my business elsewhere. I’ll also make sure to express my opinion on this app to all I know. I work in a place where we handle people’s finances (to an extent) and they’re constantly asking us advice. I’ve recently had people ask me where I think they should do their taxes. Well thanks to this experience I definitely know where to tell them NOT TO GO. Another company, that seemed like it cared about its consumer, switching up because they’re rather rob their customer to get more money in their greedy pockets.Show lessSinfulMotives
I’m so upset with turbo tax.
I am so upset with turbo tax and how wrong they just treated me I’m almost in tears. I sign up with them I upload all my w-2s and they tell me I have a 1099 that needs to me uploaded. So I then try to figure out where this 1099 came from and it’s been 2 months and no one is helping me. I call every one I might have a 1099 from and they all tell me they did not take a 1099 out on me. So I go back to turbo tax they make me sign up for the 90 dollar one because of this 1099 turbo tax says I have so I sign up for it and now they still keep telling me I have to fill in all the info for the 1099 so I call the irs and the irs tell me I DONT EVEN HAVE A 1099. I’m so upset. I have been dealing with this mess since January and now I don’t know how to fix my taxes and I have to pay turbo tax for a service I don’t even need. This has been the worst experience I’m never filing with them again and I will be telling everyone how much of a headache and a disruption they have caused me. I even had to post pone my vacation untill next year because I can’t afford it with out my taxes and I missed my vacation deadline at work. 😡Show lesslanners doll
Switched To H&R Block, it’s actually FREE! 👏🏻
The fact that TurboTax has to put so much fine print in order to scheme you out of more money is nauseating. Either just let people choose to cancel the Deluxe/Pro/etc. instead of making them delete and restart completely... just so they don’t have to pay the ridiculous fees, that suddenly double at checkout.
I have the most basic taxes imaginable, just wanted to include my student loan taxes. In order to do this I needed to pay a $40 fee to upgrade to Deluxe. Ok, done. Now, after finishing all my filing.. I’m told it’s not only $40, but an extra $40 for state filing as well, you know.. the thing that was free an hour ago. So in order to get the less than $100 refund from my student loan taxes, I would have to pay $80 of it back to TurboTax. Absolute joke.
After switching to H&R Block (since I would have to completely redo my taxes with TT anyways), I got the exact same refund I would’ve gotten from TT, minus $80... literally scamming people and making it look like they’re giving you more money. Used to be a helpful site, now it’s garbage. USE H&R BLOCK, ITS ACTUALLY FREE 🤙🏻Show lessAfw11
