Leave a Review TurboTax
A worse value every year
This is my 3rd year using TurboTax and I get gouged and worse service every year. The ads say that it’s free in most cases. The first year I needed to pay $40 for the standard deduction... ugh fine. The second year I was charged $40 for the standard deduction and $40 to file state taxes; really?!? Whatever at least if you pay $40 more they will just pay you out when it was accepted by the IRS and you can at least have your money quickly. This year $120 and the IRS paid me but Intuit hasn’t yet so I paid $40 to delay my refund essentially.
I guess my main question is, “who are these most people who get theirs free?” I have an extremely modest income and my only deduction is student loans. That is $80 right there since it’s $40 for state taxes. How many people could possibly have no deductions or state taxes? I doubt the majority. I tried to get info or voice my displeasure but the live chat doesn’t ever work for me and calling on the phone just tells me to call the IRS... but they already paid me! So where is the support so I can get information on why I haven’t gotten it yet? This will be the last year and I’m calling all my friends that I actually recommended this app to and telling them about this!Show lessGeminiDog7
Developer Response
Hi there! Thank you for taking the time to leave us your valuable feedback. I completely understand the frustration regarding the fees and I would like to offer some insight. You are correct that most TurboTax users begin with our Free Edition; this edition is designed for simple return filings without additional schedules. As you enter information into TurboTax, a higher tier may be offered to ensure you have all the necessary forms to file accurately. More information about TurboTax Free Edition can be found here: https://intuit.me/37P8Qrv There are some fees that are optional such as having your TurboTax paid with your tax refund; additional information regarding these kinds of fees is available here: https://intuit.me/2V9EdtM The IRS will issue your refund directly to you. The status can be checked with them here: https://www.irs.gov/refunds I hope this helps shines some light on your concerns and we can win you back in the future. -AshlieAggravated!
I’ve used Turbo Tax for the last 5 years to do my taxes, I’ve never had any issue until yesterday. Year after year it’s been a breeze to do my taxes through Turbo Tax. Yesterday I started my taxes and like always chose the Free Edition, throughout the process it tried telling me I needed to upgrade to Deluxe more than once and I chose not now. I was to the last step just before sending my returns in electronically, and the app told me that in order to proceed I had to purchase the “Deluxe” version of Turbo Tax. It stated it would cost $40, once everything was said and done it charged me $40 for federal, $40 for state and $40 bc I chose to have it deducted from my refund. It would’ve been nice to have that info upfront instead of sliding it in at the very last second after filling in all of my information! Had it just been $40 like the app stated it wouldn’t have been so bad but to charge $120 is crazy. I claim single and have no dependents so my taxes aren’t difficult to do. I strongly advise going a different route to have your taxes done, I will be looking for an alternative place to have my taxes done next year.Show lessFink2588
Payment “not processed” - double charged
I have the mobile app. It shows it was free in the beginning. At the end it basically gave me no option but to pay, which I have no problem with. It turned into $40 to $120. I was okay with it because they changed me owing $260 on my taxes to only $11 so I expected to pay close to that amount anyway. I end up asking to take from my refund returns and it showed they would do so for $40 extra dollars. I’m at this point getting irritated but choose to go through with it. It kept sending me to the payment option although I wanted it taken from my refund. I then got frustrated and reverse the payment option with just paying with my credit card. After putting in my credit card, it started processing then shows the page had no connection. I said “okay let me try again”. I did it again, same thing happened. Now I go to my discover app and it shows TurboTax charged me TWICE but on the TurboTax app it shows the payment hadn’t processed at all. I’m beyond irritated with Turbo Tax. I’ve tried to get in contact with customer service line - received no call back. I’m frustrated and will never do my taxes on this app again. If I don’t receive my refund soon, I will be contacting my lawyers.Show lessSea nice
Despicable
There I was, filing my taxes like any tax-paying citizen, until I realized I was being charged $90 for something I wasn’t clearly told that I would be charged on. I went on for an HOUR trying to fill out a load of nonsense, not knowing I’d get punished for it in the end. Of course it’s only after an HOUR LATER of filling out all these redundant questions that I was notified of these charges.
I have to start ALL OVER AGAIN, because I am literally so poor that I can’t afford to pay $90 right now! You guys are SICK! You knew this would happen with the way you developed this app! I’m at a really vulnerable time in my life right now, and this is how you run things!? I’m never using this disgusting app again, ever! You won’t get me for this Year, or any of the next! I’M DONE!
Also, I don’t want to hear anything from the useless developers. You’re feigned concern, your inability to understand, and your passive-aggressive responses aren’t welcomed, nor are they needed. You only enrage people further! You’re redundant presence here as Developers is garbage, just like you.Show lessDeveeno Bobeeno
Won’t even open ( Revised )
Updated review:
My first time using TurboTax was fairly positive. The interface was easy to use and there was a lot of helpful tips and references that made it feasible to navigate filing completely on your own. There was a lot of good validation and built in checks that caught things or made suggestions before I submitted my filings. I was especially impressed with how quickly my returns were accepted and processed, which was very reassuring.
My only negative comment which is why I’m giving four instead of five reviews is that I noticed during certain times the mobile app would struggle to connect and display a blank screen. The first time this happened I was frustrated and posted a negative review. Thankfully, I found that I was able to continue by logging in on the website version, which had retained everything I previously entered. Since this software is so widely used, development might want to look at the load capacity of syncing data with the mobile app, as I’m assuming this was part of the problem during night traffic times of day.
Original post:
This was my first time using TurboTax. Things were going fine but now the iOS app won’t even open. It just displays a white screen. No error or anything.Show lessMacabre417
Tippadee was right, Annoyed frustrates and disappointed
I too have used Turbo Tax in previous years and am now struggling with the same concerns Tippadee warned about a year ago. They claim their services to be free but continue to add on a $40 charge for this and another $40 charge for that. At the end of it, I am being charged nearly $100 to file one extra form and to file my federal and state taxes together. Adding insult to injury when charging an extra fee to file state taxes that are offered free through the state, they provide a very friendly message stating I don’t have to pull my wallet out just yet, they’ll happily take from my refund and issue the remaining balance. And if all of this isn’t frustrating enough, the app keeps freezing.
I understand I am paying for the convenience of filing through one company, but at this point I feel I am being overcharge, especially when the service and support isn’t there. Plus the lack of transparency with their pricing and advertising has me thinking I will not be using them going forward. Take the warning as I should have done and don’t waste your time.Show lessFMB16
TurboTax is a joke now
Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.Show lessJohnster343
Developer Response
Hi Johnster343, Thank you for sharing your experience. I can understand the frustration, but our support team does not typically handle tax advice based questions such as this. If you need someone to perform a more in-depth analysis of your return, then I recommend checking out our online community, AnswerXchange. We have dedicated tax experts that can provide more insights into why you owed taxes. You can also pay for our assisted services, TurboTaxLive, and that might be a wise decision so you can file with a peace of mind and possibly learn about how to avoid owing in future tax years. I hope this helps! –TurboTax Care TeamDuplicate Profiles on the Same email
I want to submit a suggestion to the product developers of Turbotax. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.Show lessMadelaine Au
Price is very misleading
I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.Show lessxxlovecrystal
Developer Response
Hi there, We understand how frustrating this could be. Depending on what your tax situation was last year, you might need to use new tax forms and upgrade in order to successfully e-file your taxes. For more information visit https://intuit.me/2S0ws9s. – TurboTax Care TeamJust like the TurboTax you are used to
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.Show lessgadgetie
