Leave a Review Volaris
No way this app has 4 stars
There is no way this airlines app has 4 stars. They must be paying bots to give them that rating. I’ve been trying to contact them to update my name on the boarding because my phone kept auto filling my name and it didn’t get my full name. I wanted to contact them to make sure that would be okay or change it if I needed to. But no, they’ve had me on their “chat” for over 12 hours waiting on a “human” to respond to my name change requests. It seems like this airline takes advantage of their customers since they are usually the cheapest choice and sometimes the only choice for direct flights. Again after all the complaints I’m reading on this app. There is no way it averages to 4 starsShow lessslay.dro
Volaris uses deceptive tactics
I am very disappointed with this airline. They use very deceptive tactics and, if you’re not careful they will make you pay for three or four times more than what their fees say you’ll pay. I have tried to add additional services and when I click on the Additional Services button they give me a price for each of the services, however, the moment I add the addtl servs to my cart and I’m ready to pay, the cost of those services suddenly changes to three or four times higher than I was originally told. I have tried this several times, on different days and different times of day but it’s always the same problem. Next time I’ll fly with a different airline.Show lessbirdie_911
Over sell flights
This is my first time using Volaris. I got to airport 3 hours before to check in. Onces at airport they asked me if I had done the check in online. I told them no. They ask me to do it but app was not letting me. They said I had to pay $15 to go talk to someone at the counter. I agree. At the counter the lady there told me there was no more seating available. I ask how is that possible if I booked my flight since September. They said since I didn’t check in 24 hours before that they sold my spot. My question is how an airline can do this. Finally after arguing for about 30 mins. I was able to get a seat. Please be careful when you book with Volaris. I don’t recommend this airline at all. I think this will be the first and last time using Volaris.Show lessJ713281
Flights get delayed when it comes to holidays
First of why are flights super cheap throughout the year but once it hits December they sky Rocket up! I got a decent price for a flight and they ended up delaying it for about 5 hours I even heard some peoples flight got canceled and put back a whole day and the airline end up selling their ticket for higher prices at the stands… they are willing to get you a flight they canceled if you Pay them even more money idk this is a bit too much for a couple hr flight… this happens more in December but they shouldn’t book so many flights if they are cancelling them without considerationShow lessbree42!
No human contact
I like the crew the planes the prices but a big BUT no human contact with a problem with a change of flights. When I got frustrated and kept repeatedly asking for a phone number I was given a number that does not work. Not a good way to do business. You may be in business now but learn from other business with faulty customer service they’re dinosaurs. I wish you would improve your communication channels with customers in need of help.Show lesstravelersoy
Not recommended
this airline is lousy, terrible customer service, they never solve problems when they make a cancellation an hour or even 20 minutes before boarding. My family and I have traveled on this airline for several years and the service is getting worse and worse. I do not recommend it since it has generated many more expenses than what you are supposed to save by buying from other airlines. Perhaps a bad comment does not affect them at all, but their poor service to us as customers affects us a lot and generates unnecessary expenses.Show lessalecrv
Terrible customer support
Terrible customer service support, no one to answer your calls, they use a “robot” to “answer “ your questions via WhatsApp and if you request an human to answer your questions it will take several hour to respond ,if your are lucky and after they respond and you make your questions, again !! several hours to respond. Amazing!! I spent almost 6 hours to get the respond to my answer!!Show lessCybertechManny
Worst airline to exist
I have had so many problems with this airline it is ridiculous. For starters there customer service is horrible it takes at least a month to get a response and secondly they love to over charge last minute to try and take all your money. The last time I flew with them they charged me over $300 on luggage that supposedly was not paid for (which it was) and I was supposed to receive $200 back in credit but at the time I went to use the credit it would only allow me to use $80 which is not surprising. I tried getting back the rest of the money but they said it would not be restorable. Please do not fly with Volaris they will just rip you off and their flight services are also horrible they make you pay for everything including water and snacks.Show lessAyden Zuniga
Carry one
When booking the flight it asked if I wanted to add another carry on and had a link to explain what was included. There it said that I could have a bag that went under the seat and a second one of a specified size that could go in the overhead and the two combined couldn’t be over a specific weight. As my bags are light I didn’t purchase an additional bag. Now when checking in there is a footnote that say no personal item is included any my luggage must all fit under the seat in front of me. Why is that different and will it cause me a problem?Show lessconfused4now
To Volaris
Some how okay,not so happy because I had issues with my fly coming back from Oaxaca. I had my fly from Oaxaca to Tijuana and when you sent me my confirmation was a 9 hour fly because you change my fly with one stop in Mexico City! I had paid extra to make changes and when I called to let you know that that was not the fly that I had chosen they told me that in oder to change it I had to pay extra, and that the extra I had paid to make changes wasn’t validated because it was high season and that was not in writing when you chose that option!! So I had to pay extra to change my fly to the one I chose from the beginning!!! And I had other issues on my last fly from Guadalajara to Tijuana,we had a 3 hour delay!!!!Show lessupset with Volaris Maria
Developer Response
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