Leave a Review Volaris
My very first trip
In 2020 I flew to Mexico and back to the us for the first time. During my trip back home I had a “Bleu de Chanel” cologne and it went missing ( I didn’t have amy lock in my luggage) I tried to call the company and I emailed them but nobody ever got back to me, since I wasted a lot of my time I just decided to give up on that, it was a bright new bottle. Never, but never ask for help, they’re not as helpful. Ever since, I always lock my luggage fir the same reasonShow lessEnrrique M.
Volaris Lack of Customer Service
Early this year got my round trip thicket to travel from Oakland to Guadalajara. From the moment a got to Oakland on March 27th. The employees were very rude, of cursed things were to get worth on April 21st. I arrived at the Guadalajara airport 2.5 hours before my departure, again I was told by Volaris employees to do this and that (All miss leading information), none the less I lost my 7:15 PM flight to Oakland. Of course Volaris had no answer for their horrible service. I spoke to a Volaris manager by the name of Jesus, how in a very demeaning way told me that he would put me on a flight to Oakland the next day….how ever I was subjected to an additional fee. This so called manager never apologized, never offered to pay for a hotel, he told me that I could sleep on the floor like the rest of the so many dissatisfied Volaris customers. What a horrible way to end my vacation in Mexico.
Needless to say I put the blame squarely on the upper management for allowing this to happen.
Tomorrow midday I’ll get on my last flight with Volaris (thank god).
My note to upper management, I promise you to do everything I can to inform the flying public of Volaris LOUSY SERVICE.
SO LONG GREADY CEOShow lessSalvador Gaviota
Good little app except for 4 things.
The worse thing is they reject all American Credit cards.
The app is fast and easy to make your purchase of tickets. The app is excellent in all things except you can’t do 3 things; buy v club membership, change your flight, change currency you pay/language, and a bug in the system changes a child ticket into Adult when you are typing in the passenger information making it impossible to put in the correct birth year for a child.Show lesssleepyboy11
never flying volaris again.
The app is so buggy and incomplete. The website is also unstable as when it was time to check in i checked in 48 hours ahead and it would not let me as it was too buggy to be able to type anything into the emergency contact section. After this had failed i checked in through a computer to try and check in, i went through and it had seemed successful. i arrived early to the airport just incase anything had happened. on the way i had tried to check in and it would not let type anything into the emergency contact information box. i then had to check in through the front desk and was charged fees for doing so even after explaining to the employee my situation.Show lessOdrapJ
VOLARIS IS A SCAM
If I could give 0 stars I would. This airline just keeps getting worse. My family and I were flying out from Tijuana and arrived 2 hours before hour flight only for the representative to tell us that we were late and that our flight was canceled. We explained that we had already checked in but they would not let us board the plane and they gave us a flight two days later. TWO ENTIRE DAYS taken away from us from being with our family in Mexico. The day we arrived for our new flight they proceeded to tell us that we did not have checked bags and that were need to pay for our luggage. Apart from already changing our flight they charged over 1,000 extra for luggage we had already paid for. On arrival to our destination one of our luggage was damaged the luggage was broken and when we called customer services they said they couldn’t help because it was it was the airports fault and AGAIN that we didn’t have that special bag checked. Now as I am leaving they do not want to let my family board because of the broken luggage and we are being asked once again to pay extra for a luggage we had originally paid for. Point is don’t waste your money and time with volaris it’s the worst airline to fly with.Show less1;$!9/?3)@20/
Corrupt company do not book!!
How can I give zero stars?? This company has no morals or standards. I booked a flight to Cancun and needed to adjust my return date. There is no way to do this on the app or website and there is no phone number. My credit card ended up filing a dispute with them and responded saying I couldn't cancel my flight. But THEY canceled my flight. My credit card paid them for my flight after this and they refuse to acknowledge they were paid and will not refund the money. I filled a complaint with the department of transportation and Volaris finally called me. Only I couldn't Answer so I emailed them to call me after 5. They called and I answer after 1 ring and they hang up. Then send me an email that they tried to contact me "several" times. They have no intention of contacting me. $587 stolen from me!Show lesstravel kb
Extremely disappointed
I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. My family and I purchased tickets from volaris to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. We tried getting our boarding passes before hand and couldn’t succeed doing it online. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. This airline and their crew is heartless. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. We lost our money but most of all were so sad to learn of how this airline works. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. I will strongly discourage everyone I know to fly with volaris. You are awful individuals.Show lesspynhdez90
Customer Service
Volaris needs to learn the meaning of compassion and helpfulness.
I travel almost every month on Volaris. With that as you can see I have a lot of reservations to deal with monthly!
I must have book my ticket and my family tickets on 2 separate flight by accident, so when we were about to board, Volaris advise me I had a separate flight from my family, that I was not allowed on the flight and that I would have to rebook and pay again for a flight 7 hours later!
My family had to fly alone and I am the mother of the family! What Volaris did to me and my family is so heartless, I should have been helped correct the issue, the employees of Volaris have NO compassion for their traveling customers- the customers are what gives the Volaris employees jobs security!
I hope the President of Volaris reads this message and make a change in how they treat people with situations that are correctable and learn compassion for others!
Volaris is a cheap airlines but a terrible customer service airlines without any empathy or compassion for others when problem arises they want nothing to do to help the traveling passengers!
That’s why the DOT department of transportation has voted them the worst airlines in the world!Show lessMhaanes
If you think of flying with volaris don’t!
On my way back from Mexico/ Guadalajara to Orlando I had a terrible experience, I nearly miss my flight because of the terrible staff they had going on, plus if you need any help from them they won’t help you out, you’ll be on your own with problems that aren’t even your fault. So if you think on traveling with I personally will tell you not to. It wasn’t only me who they did it to. A whole bunch of people went through the same thing I did all in one flight. Plus if you want to complain they won’t except their faults. This would be the last time I travel with them and if someones reading this I hope you reconsider booking with them, it’s not worth your money loosing precious time.Show lessJorge_659
Covid Review
I’ve used this airline 4 times in the last 5 months and their COVID procedures are terrible. They barely clean up the trash left behind from previous trip. The first time I found the seat in front of my face stained and second trash covered in gum in the pocket in front of me. They will fully book the entire airplane so you’re sitting shoulder to shoulder to a stranger. They require you to have a mask on the entire time (of course). But what upsets me is when you’re arriving they will tell you not to stand in the isle to maintain the 6 ft distance?...They do provide you with hand sanitizer when asked for and after the food cart passed. And yeah they still provide snacks which I was surprised since the bus’s in Mexico removed them due to COVID.Show lessRosie369$
