Leave a Review Volaris
WORSE AIRLINE EVER
never ever use this airline i had the worse experience with them, me and my dad were trying to fly home from mexico we showed them the negative test result like they asked but then they pushed and said my dads was the wrong test and they won't let him on but they were more then willing to let me on with the same test and my result was positive, they don't care for customers they were willing to let someone with a positive covid test result on the flight no questions asked but they didn't wanna let someone on that had the same test with a negative result ? and above all that they didn't wanna give no refund or help up move the flight date i would never use this airline ever againShow lessUnHappyCustomer9999
DO NOT FLY VOLARIS
This airline has the worst customer service ever. I wasn’t sure how many bags I was going to check in so I decided to wait until I got to the airport to check them in. Well at the airport they said the flight was full and I could board the flight but I would need to leave my bags behind ... I mean what???! That was after they had already charged me for printing my boarding pass. I then asked if I could get another flight, they said I could fly the next day but with out my bags again 🤦🏻♀️ But wait then they said “oh never mind there are no more flights”. They also suggested I have my bags shipped home. Where do they get these people from?!! ... I called the airline to see if the customer service department could help but guess what??! There is no live customer service rep, you have to email and wait to see if someone can help and either get a refund or a different flight. Don’t believe anything this airline tells you they make up rules as they go and they charge you unnecessarily for every little thing. Never again!!!Show lessDon't Fly Volaris
Terrible experience.
I’ve flown with volaris before and had no complaints. However, this year I purchased my ticket to mexico over a month ago and my flight was supposed to be on Dec. 19th 2020. I checked in 24 hours before my flight, i got my boarding pass and everything seemed fine. The day of my flight I show up at the airport and they tell me that the flight i was showing them my boarding pass for was not there. “Oh that flight isn’t here, it’s not happening” Like what do you all mean it’s not happening?! Turns out the flight was cancelled and they didn’t send out an email or offered to reschedule my flight, completely ignored the fact that I and others were counting on that flight and were showing at the airport. I had to go back home (spent like $60 total on ubers that night) Horrible experience, never flying with volaris again.Show lesscrisgarxia
Worst experience ever
It is baffling to me how many problems I’ve had in the last weeks dealing with this airline and just one single plane ticket. You guys are trying to scam people and booking two reservations for one person and also forcing me to pay for my carry on twice. I had dealt with the duplicate issue with my bank and it was finally taken care of, then when i try to check in to my flight it says my flight is no longer there and now it’s only the ticket that i had cancelled. So now i have absolutely no idea what is going on and I have filed fraudulent charges with my bank and they will be dealing with this very shorty. This airline should NOT be able to get away with this!!!!!!Show lessjessie childs
Not happy
My flight was canceled I lost days due to the poor communication the airline has tours their costumers. I revived the cancellation notice two hours prior to my flight not professional enough. The communication at the airport is very poorly managed. I was offered another flight but it was ridiculous traveling. I wasn’t going to risk flight 6 hours to another south state of Mexico and come back up 7 hours next day. This is very poorly managed, I understand sometimes there’s bad weather conditions but in this case my flight was at 2 pm which the weather was on the 80’s on both sides of the cities I was traveling from. Nonetheless my hotel still charged those day I wasn’t there to celebrate my birthday trip. I will never recommend this airline to any of my friends and family from the USA to use this airline services.Show lessjose oquedo
App not working and website not working to check in
Your app is not working to allow passengers to print boarding passes to avoid the lines at airport. Your website is also an issue, it does not allow you to check in on the website itself and get your boarding pass ahead of time, even though you receive an email notifying you that you need to check in. What the purpose of sending an email if the website not the app work! I’ve seen other reviews and it seems these are ongoing issues that have yet to be resolved over a year ago!! Very disappointed and there is no easy customer service number to find and call. Also there is a problem with resetting the password every time you reset it, it says invalid!! Very frustrating! Aweful airline!Show lessUpsetting Not Wirth the App
DO NOT FLY WITH VOLARIS AIRLINES!
This airline is, by far, one of the worst airlines I have ever encountered. They try charging you on anything they can find. I was 2kg over on baggage and tried charging me 1,700 pesos. Then it was 1kg over and tried charging me the same; they said it didn’t matter if it was 5kg or 10; it was 1,700. Then, I decided to take stuff out because I was not giving them any money. Then, everything was fine and was just under 25kg. Afterward, they weighed my carry-on baggage, and was just under the limit as well. But then tried charging me for the dimensions, that it was too long. And it was better for them to charge me there than upstairs because it would be more expensive. I decided not to pay and was not charged upstairs! Do not be fooled by this airline! SAVE YOUR MONEY! they will try finding any little thing to charge you for it!Show lessItsmekaren
Same issues for me
My flight was changed and I only found out as I tried to do my check in. My seat selection was lost so I was prompted to call. After waiting on the line 2 hours, the line was disconnected, I redialed and they were close.
To top things off, every time I called, there’s a recording offering a Web Link for faster service, guess what? The link routes back to Volaris’s Web Page, so here I go again.
Now it’s preventing me to post this, “enter a nickname”, so all are taken...I’ll keep trying...Let’s see what happens if I tap all the starsShow lesspor favor abran otra aerolinea
The are ok
I fly with volaris at least once a year the most recent time they had canceled my plane take off time and i had to call to reserve another one a day before so i lost one full day of my vacation and had to make arrangements to get picked up over in mexico after hassling the operator they finally agreed to give me 200$ worth of credits. Fast forward 6 months when i try to make another reservation with the 200$ credit they said they only lasted a month but they never explained that over the phone, wish they explained everything i woudved bought 200$ worth of food on the plane or extra bags.Show lessG.frowdo
Don’t travel Volaris
Worst airline don’t fly with them used them for the first time and definitely last!!!! Traveled from Tijuana to Merida round trip both way had a layover and all 4 different flights were delayed!!! The staff in counter service in Tijuana the worst I’ve ever experience.. very rude, unorganized, not willing to help, asked to speak with supervisor and was told that I needed to go find him! Extremely poor customer service definitely! We were not the only ones experiencing this service it was all traveling passengers all you hear was passengers complaining and Volaris staff arguing with passengers! PLEASE DONT TRAVEL WITH VOLATIS I’M WARNING YOU OF A NIGHTMARE EXPERIENCE!!! well worth spending the additional money but traveling with Aeromexico where they treat their customers with respect!Show lessZulma G
