Leave a Review Volaris
Call center won’t assist
I have been trying to book a Plus fare flight for 24 hours now. I have used Chrome, Internet Explorer, Firefox, cell phone, laptop, I enter everything and when it comes to Pay My Trip, it does nothing. No decline, no incomplete transaction, nothing. I call the call center, the first question they ask is “are you having a problem with payment on the website” and then say they cannot help with Plus fares over the phone. Their advice, exit and renter. I have done that for 24 hours now, probably 10 times and they can’t assist over the phone when they claim nothing is wrong with their website. And, this fare I am trying to book is not an Ultra Low Cost fare. Very disappointedShow lessSnowishM
Review of Volaris
Have flown first time from Merida to Mexico City....couldn’t have been a nicer flight considering how large it was...there was a flight attendant name Jesus Daniel who was extremely helpful with a smile on his face the whole trip...he is a good guy for your team...maybe give him a bonus!! And actually all the attendants did a wonderful job and now that we know how many places Vilaris flies to we will be booking again for sure...thank you for such a clean plane and enjoyable flight...I never ever give reviews but felt this needed praising!!! Thank you allShow less16trip16
They only give you water
Like the one review I just read. I always book the minute I can. And they gave me the very last seat. In front of the bathroom. I fly Southwest Airlines. A few times a year. from Chicago. To Florida. Almost as long a flight. 3 hours. Or so. To Mexico City. And some real low fares, most of the time. And besides the two free checked bags. And one carry on. They give you two kinds of snacks. And sodas. Or other juices they have. But not here. When I asked the guy. If a drink was included. Maybe because of the engine noise. He did not hear me. But He did say yes. So. I opened the drink. While saying. What kind of chips do you have. He shows me two. I took one. They he starts pushing buttons on his hand held computer. And tells me. $6.00 I said that’s why I asked you if it’s included. He said no. I gave him back the chips. But kept the $3.00 drink. Because I opened it. One time later. They went by so fast with water. I did not even try to ask for any. On the way home. I said. Is there a charge for water. Again. No. And there really wasn’t. I will check other airlines next year. Before I book with them again.Show lessChicago Wayne.
Sad and frustrated
My son just returned from Guadalajara on flight FEFEFH his name Miguel José Hernández his play when he opened his bags here at home he noticed that his PS4 1TB, 2 controller, 1 HDMI cable controller cables 6 games including call of duty and fifa 19 where all stolen including Mexican candy and other souvenir when we called to complain operator said I’ll give you 1000 credit for your next flight :( you can imagen how we felt know we have a police report and we are willing to go and speak to a volaris superviser or some one that can help us :( thank you for your time :(Show lessjorgehdez15
Volaris App / customer service
Volaris application not helpful at all I tried doing the check in for 2 passengers however I was unable to do so due issues with their app, a message comes up to call customer service for further assistance so I did. An absolute waste of time the representative who I spoke with mike from Ciudad Obregón was not helping at all. All he said was to try the check in on the website after I had explain to him that i was unable to do it either on the app or on the website I was referred to the airport which I find ridiculous if me the flyer want to expedite the process by checking in online and if the website or app isn’t available they shouldn’t give us the clients the run around that should be able to assist when you contact their customer service call center.
Horrible customer serviceShow lessjoan s 90
Horrible!!
Do not get this app. They have horrible rules and regulations that don’t have a purpose. My father needed to fly out because his mother was dying and was unable to due to this app. The app is on my phone so the ticket went under my name. I called to get the name changed. Every time I called I was given a different reason for why it could not be changed. It’s a scam they have very poor customer service and are not aware of their own policies. I should have been given the same answer every time if there was an actual rule but instead I was given multiple answers and none were helpful. Then they proceeded to tell me my money would essentially be thrown away because they could not give a refund or change the name on the ticket or change the flight.Show lessAlesita14
Terrible Service
I’ve been waiting on my refund for over a year. Every time I call, I get the same answer over and over again “I put in a request, there is nothing nor that I can do.” I can never speak to a supervisor or manager because it is not allowed. It does not sound like they document any of the information given to them, I have been REALLY patient and I have provided them with the information they need and sent it to them multiple times. They will never provide a follow up email to let me know what is going on with the refund. I even had them speak to a couple of corresponding people and volaris does not listen, it’s like they want to do what they want to do! I would give them no stars if I could. This airline is terrible, they do not CARE about their customers what so ever!!!!!Show lessCM_9
All my emails already exist
I tried creating a new account with the app, yet there would always be a different error message. I first tried linking the app to Facebook, however the app would tell me that my user or password were incorrect, I was not even given the choice of a password so I obviously felt confused. I the tried creating the account with three different emails, all would show the same message saying that my user already existed with that email and that I should try logging in, however when I try to login the error message about my user or password would show again. I tried the Forget My Password to retrieve the non existent password and did not receive any email in response. An over all faulty service...Show lessJuan Fer M
Do not get the app!!
Their service just keeps getting worse! They push for you to get the app for easy check-in, however, a new policy came in (info given from a volaris representative) where the app will automatically assign you your seat. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up.
Calling their customer service phone is a waste of time, they will NOT help. This last trip the app would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called volaris and they asked me try online instead of the app. I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up.
Lastly, the flight prices in the app are not the same as the website so make sure to check both, one may give you a cheaper price.Show lessJess-ii
Inconsistent, rarely works
Rarely works for complete booking. I fly frequently between Guadalajara and Chicago. Locational he is allows me to search all Chicago airports. But usually I must select between the two airports. This makes booking a flight very difficult. The app does not allow me to login using my ID and password. There is no place to reset the password. There is no way to contact help while booking a flight
In checking flights several times because of the inconsistencies in the search, I get very different flights and very different prices on the regular basis. Flying with Volaris has been a pleasure. Using the app and website have been dreadful. The alternative is Aeromexico. More expensive but much more competentShow lessjsmassoc
