Leave a Review Volaris
Took care of us
I have used their airline service for many years now. So far they’ve been great and they have taking care of us each time. There was one time when the flight was canceled and they gave us an option in which we could take a different flight that same night or give us a nice hotel room with dinner and breakfast included. We choose the hotel. Next day they picked us up and take us to the airport with no problems at all. The best Mexican airline.Show lessisraelfashion
Vclub Membership Issue
Volaris is great when it comes to promotions however, I have repeatedly paid for VClub membership (yearly since 2014) and every time I go to reserve a flight -with the discounted vclub membership price- I am told I am not a vclub member and am prompted to purchase again. This happens, every, single, time. I have to email (only because there is no direct call line) this department and refute the error by proof of purchase from my CC statement and wait a minimum of 24 hours for the error to be fixed. This is a severe annoyance as some of their flight deals are only offered in a 24 hour span. Their repeated errors have caused me to miss purchases I would have otherwise made. To make matters worse, I am only met with an apology for “the inconvenience”. I am not looking for a voucher however, when this is a repeated process (+5 times) I would hope a major airline would offer more than just their words.Show lessVolaris Frequent Flyer
Wonky
I fly Volaris about a dozen times a year and I enjoy the flights, check ins, etc but I just wish they would hire some competent people to sift through their app and website and get out all the kinks. When I book I have to use the website to find my ticket, then go to the app to try to buy it but I typically can’t and have to call and they can’t help because I’m a VClub member. It’s a real hassle. The app worked great till about mid last year then it got all wonky. I use it to check in and for my boarding passes but just last week I tried to get an extra bag checked in for myself and my two kids. It would let me purchase extra bags for myself and my daughter but not my son. Don’t know why, but it’s those kinds of things that make me down grade it’s rating. Sometimes the price is different too on the app compared to the website - typically cheaper, so that’s good but why they can’t just figure it out is beyond me. I’ve been giving this feedback to them for several years and nothing’s changed - if anything, it’s gotten worse.Show lessOC Pilates
Awful customer service.
First I was robbed from a seat I had paid online but was not given to me and was changed at the counter.
Once boarded and being on the runway for over 35 minutes, the pilot announced that the aircraft had a computer issue that was going to be fixed in 15 minutes. Several hours later, we were still on the runway with the same issue and NO ONE giving us an explanation. I, along with other passengers, decided to get off the plane. NO ONE aided us with the process and refused to give us any refund or accommodations on another flight. I had to buy another ticket on another airline due to your non-compliance and lack of communication from your employees as to when the flight would leave and if the conditions to fly were optimal. The basic needs were not covered on the plane and there was not even water to use the restroom. This appears to be a usual practice of your airline. I expect a full refund of all the charges for this flight. I will also submit a complaint to the Federal Aviation Administration. This definitely was the trip of hell.Show lessDont fly Volaris
Volaris App
When it works, it’s fantastic. I have sent multiple emails to fix all the glitches that affect the app. Email vclub@volaris for help and give them time to respond. Provide them w yr email so they can clear any glitches on your account. They have fixed my problems. Don’t book anything that does not look right. Never turn back to make a change cause the app will appear that u made the change on a name or order but will not actually make the change. Best to start over. Good luck, just stick to their travel specifications and you will not have problems. I love Volaris and use them for every trip from small towns to paradise like Cancun.Show lessilovebarneyyhoee
Volaris
The airlines quality it’s up to the standers, but their website leaves a lot of room for improvement. They offer insurance for the tickets they are completely ridiculous. I bought insurance for my tickets and when I asked for the changes it cost me more to make the changes then the actual ticket and insurance together. If you Fly through them, do not buy insurance or any extra packages their advertisement is extremely deceiving. Pay for extra luggage at the window and nothing more. Do not buy hotel or rental cars which are the same when it comes to false advertisement. They advertise Car Rental’s for seven dollars a day and when you get there they charge of $40 insurance, so there is no savings. It’s about $40-$50 for an economy car, up to standards in the US but kind of pricey for a Third World country. Overall a good experience while flying, but I really bad experience when it came to redeem my insurances and pay for my rental car.Show lessalma bailon
TRASH !!!! HORRIBLE ! DON'T USE THIS AIRLINE!
I never write reviews, but this airline is absolutely horrendous. Our flight was cancelled due to weather conditions, but the staff failed to let anyone know about it until we got there even though they knew they were cancelling it an hour before! They told us to come back the next day for a flight at 11pm but didn't give us any info on our new boarding passes. They called once that day to let us know that the flight had changed once more to 1:30 am but still no boarding passes. And on the site it said that our first cancelled flight had left. After that the "office " was closed and there was no way to contact anyone in this airline. We showed up at the airport to receive help and they told us that all Volaris staff was gone and that they couldn't do anything about it. Never using this airline again ! Flights change all the time and that's fine but the service here is nonexistent!! And I should know I work customer serviceShow lessSuper_melanie
Off and on
Have to know how app works- will Automatically set you up for trip assistance and for an extra bag and you have the know how to go into each site and remove them – calling the call centre for help is also hit or miss –You’re usually get somebody that has no idea what they’re doing- they will give you a story just trying to satisfy you but not getting the problem solved – lots of work needs to be done in this company as far as customer service is concerned
Definitely the training of employees is lacking- need to get someone to train that knows about customer serviceShow lessRkbmd
Mixed Feelings
I love flying on Volaris and think their service is excellent. But I don't like that when you book online (or on app) it automatically charges you a little over $8 for onboard 1 medium-sized bag instead of having it in default for the free 2 small-sized bags. You can't even see that you've been charged on the list of charges. You have to know to click on the luggage option to change it to the free ones. I think that's really sneaky of Volaris to do to its customers and I don't like that at all. I don't fall for it because I investigate any extra charges, but other people might not even know they're been charged automatically for something extra.Show lessLtcitxgxhlcr
