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Worst Support Ever
I tried to contact support about my storage accidentally being chosen to be discarded. There is no warning message and it can be easily and accidentally clicked on. There’s no option to undo it if you do accidentally click on it. I asked support if they can undo it, they took a while to escalate it. Then had a question about the surveys but was disconnected. When i tried to connect again to ask my second question the next agent didn't let me talk at all and said i see you talked with someone already have a good day. Two other people did that… i don’t know why i cant even ask a second question. It was very rude and repetitive.
I finally got connected and when i went to log in for verification they left the conversation and the chat disappeared with my question.
It was overall a bad experience and made me lose trust. Waiting for either a refund or new kit. Customer service was the worst-Lei was not helpful at all. Win and sophia didnt even let me talk. I feel really disappointed and unheard when i have questions about the application user experience and my sample. This is not okay.Show less23andMeUser
23 and Me app dead!?
23 and Me is not responding. After opening the app and waiting only for it to crash and then watching this repeat like a sad song stuck on a single note, I decided to check for a pulse by updating the app. Still, there was no response so I pulled out a defibrillator by deleting and then reinstalling the app. After several attempts to no avail I am regretful to declare the app has died as of 28 February 2023.
What can I say about 23 and Me in light of this recent tragedy? Prior to this, the app was easily worth 4.5 stars. I will miss being able to look at my ancestry and health reports. It was a nice feature to be able to find relatives through the DNA testing and comparing our results. It’s also good to be aware of any underlying health problems. I only wish I had more time to learn about these things with 23 and Me. But alas, the only thing to do now is decide what to do with it: cremation or burial?Show lessLukewarm acid
23 & Me
I am so happy that my daughter and I took this test. I always thought that my dad had either Native American blood heritage or French . He had very dark skin and black hair. I found out that I am 99 % European. Right before I received my results from 23 & Me my Dr. had run tests to see if I had typed 2 diabetes. When I read my test results it said that I was likely to develop type 2 diabetes. When I went back to my Dr. I wasn’t surprised that he told me that I tested positive for type 2 diabetes. I have been tracing my family ancestors and I found a lot of them. I would recommend this test to anyone who wants to find out more about their ancestors and health.Show lessKentuckylady101
Satisfactory
I did my test a few years ago and whilst my French/German result has remained consistent, it still hasn't been drilled down to either or, nor have regions been identified. I have family who also have French/German results and their results further tell them which they are. Mine do not so I am tempted to go to Ancestry to get the results I need. Otherwise, a very good site and full of interesting information and the health report is excellent.Show lessLewis3283
Sublett Family Tree - Straight line especially the Mom’s
A number of years back I heard about 2 Doctorate Ladies at Stanford University who were experts at DNA analysis. I joined their business, 23andMe, because of an immediate trust that I felt inside. A good-gut-feeling if you will. I win I won. Yeah. Separately At This Writing: I have my family tree, genealogy, that goes back to the late 1400’s, and I would turn it over to 23andMe for evaluation and proof if you will. And then ask 23andMe for a lovely printout to hang on my homes wall. (smile)
This note will likely not be received well by my special 2 Doctorate Lady Friends at 23andMe:
I have self-developed information that I would hope to share with you regarding a very well known unsolved horrendous infamous Bay Area crime.
[You might suggest that I take my assumptions to Law Enforcement. Been there done that - and have always received a blank stare followed by ~ that’s not an open case ~ and thus I simply exit.]
Nevertheless, what I have discovered has merit and ‘the case’ will only be solved by DNA experts - such as the best of the best, 23andMe.
My Story:
“Madman's Homily”, by Samuel John Sublett, copyright, all rights reserved 1989 to Present.
P.S. - I’ll drive to your office where we can share thoughts. If you consider my story to not have merit I will graciously depart. If you believe my story has merit - I will promote you to my dying day…(smile)…Show lessSamwel Juan Scuzame
Good but disappointed
It does tell me a lot about my genetic makeup and where I come from, however it tells I’m over 20% “Eastern European”; but doesn’t tell me where exactly from Eastern Europe. If I click on populations tested it says something like “not detected” on ALL populations from Eastern Europe, but still says I’m 20% from those countries.
I’m confused, as far as I know now is that a big chunk of my heritage and genes come from a group of 15 to 20 countries however don’t know which ones exactly :(Show lessnfbrskurvsjdbr
Found my biological family after 50 years!!
I took the 23 &me dna test and found a 1st cousin! It was amazing!!!!!! I was adopted when I was 2 days old. My adoptive parents was amazing!!!! They adopted 6 biracial children on top of the 3 beautiful daughters they already had. We was told from the time that I can remember that we was adopted. I grew up always wandering if I had biological siblings but never knew where to look. For my 50th birthday my wife bought a 23&me dna kit. I took the test and sent it in and within weeks I got a message that I had a 1st cousin!! I was shocked!! I contacted him and then eventually was able to talk to my biological mom, it’s been nothing short of a miracle!! The relationship I have with her and my bio siblings is awesome! In January of 2022 my moms met for the first time ever!! It was AMAZING!! The best birthday present ever!! Wouldn’t of been possible without 23 &me! Thank you for all yo do!!!Show lessgotgetxhebdine
Greedy
They want a monthly subscription after I already payed premium for the dna results.Zahmoot
Review basic 23 and me kit
I enjoyed learning about myself. I think for the most part I had most of the information but not in the percentages that 23 and me was able to provide for me. I was surprised to see some of the numbers. I was able to share and compare with my kids and with my one parent and it gave them more insight on of their own. We really did it for fun since my youngest always wanted to do it and it opened quite a few doors…lol
We ended up giving kits as birthday gifts to our closest members- for the ones that have done it- it was also a lot of fin learning about themselves.Show lessSun&happiness
Shared matches are not seeing each other
Hi I hope you and yours are doing well! I and many other DNA matches are having issues. We show matching to each other but not all us? For example: I show that “A” is matching to me and five other DNA matches but “A” goes to look at those five DNA matches to see how they are connected to them, 3 of the matches are not showing up for A? When clearly on my end I’m showing that they should be matching to them because the system shows that we are shared DNA matches,over 20cm. Another example is I am a profile manager for my uncle and he is showing shared matches to one family line. I reached out to one of the persons on that line and asked them if they could tell me how they show matching to my uncle but they can’t pull him up but I clearly show that he is matching to them. And it’s not just happening to me there have been other people saying they are seeing the same issues. Is there a fix in the works? thank youShow lessAll Around the World-1234
