Leave a Review 23andMe
App does not work
I love this app but it has not been working for the past 2 weeks. When I click on it.. the two little circle icons freeze and it stays there indefinitely. I’ve sent them an email to fix the issue but have not received anything back till this day. I have to log in using a web browser on my phone to get into it. I have deleted and reinstalled the app several times to fix the issue and still nothing. I’ve waited for them to fix the issue but no resolution yet. I hate to be the person to 1-star them because they offer amazing features but what is the point of having this app if it does NOT work. Please fix the issue.Show lessVICC55
appalling customer service
I have unfortunately deleted my 2FA authenticator app with all the entries by accident, was able to recover all of them in an automated fashion, apart from the one for these crooks. The only way they are willing to disable it is by me buying another kit! I have proven that I own all the registered emails, provided them with literally tens of clues connected to my ancestry results that only I can know (haplogroups, percentages, names of connections etc) they were only pinpointing at the one element, my date of birth wasn't matching with the one registered. Awful double dippers. Be aware if you activate 2FA.Show lesscatchoo
Great concept... just not enough!! Gggg
I was so psyched to do the 23 & me DNA test... specially since I don’t know my heritage... family... health predispositions!! I received the kit as a gift from my friend, which makes the disappointment allot less painful. I thought that I would.. like the commercials show.. solve mysteries, gain this incredible new insight... etc. The results are minimal & somewhat cryptic. I was happy to find out pretty much what I already knew.. I’m white, if I eat too much I’ll get fat & have high cholesterol & by age 90 I’ll lose my marbles!! The health information portion is even more-so cryptic & vague I suppose to keep the hypochondriacs from having a nervous breakdown. So I bought the 23 & me plus... which further fueled my frustration. Anyway long review even longer... between Prometheus & Genomlink I’ve finally unlocked my DNA’s deep dark secrets. I do give 23 & me the credit for processing my saliva into letters & numbers!!! Btw.. the app works great!!Show lessCrystalight😜
Been a customer for years and enjoying the information given
I enjoy the service but I do have a few observations. What I’m finding is that distant relatives don’t all show in the app versus the desktop version. That’s disturbing because you have people who only access the service through mobile devices using the app. And they will never see certain dna cousin connections. And on top of that you have a new pricing tier to show more relatives. That’s another barrier to discovery for members.
I’d like to see a revamp more friendly navigable version of your discussion boards and internal dna relative email reply system. There are other app and desktop enhancements you cam make to make the user experience better but you’d have to hire me as a customer UI/UX analyst. (SMILE)
I know it’s still a burgeoning industry and that our ethnic composition are all algorithmic based estimates but it’s fun to match the hard paper genealogy research with what’s found in my 23&Me results. Functionality of the service aside I continue to enjoy the service and what I’m finding out about me and my family’s dna journey.Show lessGimmeDatThang
New Updates Make Ancestry Less Accurate
The past couple updates at 23andMe have increasingly made the ancestry information less accurate and less informative. With each new update, it seems that although we get more detailed genetic trait information (hair type, cilantro taste, etc.), the ancestry part of this genetic test that I actually paid for and wanted information on gets dumbed down to the point of only one country and ethnicity being shown and no other information exists that used to be available. Before these updates, my ancestry information was more accurate to what is known in our family history and even included some interesting possible other ancestry and now that part of my known ancestry plus all other data, except one, was erased.
23andMe has been making a lot of improvements in their genetic traits and medical information features and that’s great but if they also continued to make improvements on their ancestry feature and not dumb it down as a result, this ancestry/genetic test company would be great and I would highly recommend to others that are curious about their ancestry and genetic traits. As of right now, I definitely would not recommend the test for ancestry and would only recommend if you’re interested in seeing your genetic traits and health information.Show lessFayth S.
Getting impatient
I’m a bit upset. My test has been in the prep stage for a few weeks now and I finally got a notification that my sample didn’t have enough DNA in it. I followed all instructions and my sample still failed. I think it’s ridiculous because I never had an issue with ancestry’s dna kit. Now I have to wait several more weeks, hopefully my test will work this time. I’m super into my ancestry and have been doing lots of research. Really hoping to not be let down again.
Edit: ok maybe I was a bit harsh. I am still frustrated about my results not being processed/test failing, however my mother received her results today and it was awesome! We’ve had a blast figuring out how to navigate and seeing new dna matches that weren’t on ancestry. Can’t wait to do more digging tomorrow and really can’t wait to redo my test! Hope it worksShow lessMysticRey2414
Alternative providers have to be better.
Great detail on the initial report and app. However, I suspect this is aimed for the US market where most immigration has occurred in the past 200 years, as the breakdown of ‘nationality’ is quite specific within this date frame. If you are British or Irish then don’t expect any further analysis other than you are a Celtic, Saxon, Viking ‘soup’. My criticism of this company is that the DNA updates can alter your results hugely. In my case 14% German being totally replaced by 0.6% Sardinian!! I suspect that this is due to the European customer base being comparatively small which means as more people are added, their ‘algorithms’ change. If I had my £80 to spend again I would use the Ancestry. com alternative as it is the UK market leader and will give better results for this market.Show lessNK Mcr
Thank You 23 & Me
You did an outstanding job with my fathers information. He was an only child of a second marriage. He was very “Tightlipped” about his heritage. He lived to be 94 years & 11 months old. Just passed away June 2020. Before he passed away our family had been tested with 23 & Me. We persuaded him to do the test after years of trying to get information from him ! Being the “Only Child “ of a 2nd marriage I think he really did not know much of his PAST History. He got a kick out of being a distant Relative of A Famous King! We are so thankful he agreed to taking the test we bought him. We now have information about him that would have never been possible without 23 & Me !Show lessGram1222
May be the best option for some
The app works well, I have had no issues. I removed two stars based on changes to information received. I have the health and genetics package and spent time taking surveys that provided my health information. Unfortunately, 23 and me came out with a new more expensive package that gives health information the health package I purchased can’t receive. The greater annoyance is the new health information I don’t have access to used my survey of health information that I provided. I would give this five stars if they stayed true to the health option plan, entitling the customer continue to receive all health information. Who knows what additional fees they will come up with. To those reading this, I would strongly consider AncestryDNA (I also have that) but research 23 and me, along with their history of changes before you make the decision.Show lessncandres
Racist application!!! Beware!! Discriminates against minorities...
I was pretty happy when I got my 23andMe thinking this will be the most accurate way of finding out my ancestry and more about myself and my health, however, when I saw that 23andMe PURPOSEFULLY excludes Palestinian origin I was extremely appalled. As a person who always tries to see argument from the other perspective, I don’t see how denying me from my heritage is benefitting any agenda. I hope someone reads this so they can understand how unbelievably discriminatory this is from a supposedly “secular” company.
“Science is about the truth, and only the truth shall set us free”Show lessjustanothermedicalstudent
