Leave a Review 23andMe
App Doesn’t Work Great
The app is refreshing every 20 seconds so you’ll be reading something halfway down a page but if you can’t get it all read in 20 seconds the page refreshes and starts you back at the top so you have to scroll down like 20 times to finish reading something. It wasn’t always like this but after the update like 4 months ago this is how it always is now. I find it too frustrating to use the app which makes me very disappointed. And I don’t love that I’ve paid into this company and now they want more money to give me updated features, people who’ve paid $150 for their test should just get any updated features as they come for free.
I like the idea of finding out what I’m made of and finding family who I didn’t know I had but the app is refreshing so much I can’t even use it, wish I could. This company has a good start but they seem to be going downhill fast with apps that aren’t working properly to now charging more for information that should have been included in the original costs.Show lessGhgffcfsshj
I am who they were...
..fascinating family and genetic history unravels before my eyes, guiding my curious brain, telling it where it’s roots began.
Am I me?
No, I am the resulting produce of thousands of genes and cells that have, through the many stages of the world’s evolvement, been handed down to me. I am me, but I’m also the result of countless generations of my ancestors, those who populated the corners of the globe in the hope that in their endless search for a safe and habitable place to settle, they would eventually populate their world with strong, able and capable folk strongly resembling themselves...
I hope they’d be in acceptance of my efforts to represent them in the way I do. I thank and honour their memory.Show lessPatti.L.
Oops, crashes too often...
It seems often times when I click on Explore more about my ancestry buttons I get an oops response, I have to go back and try again and I might be lucky, might not, sometimes it takes two or three goes to get out to work, not great.IanC2002
Biological Parents found!
I did the DNA test about 2 years ago. I received the test as a Christmas present from my late wife’s mother. She knew my mom was adopted. She wanted to help find my biological family.
My mother was adopted. We never knew who her biological parents were. We first found her birth mother. A second cousin reached out to me. We communicated to see how we were related. I told her my mother was adopted. Boy when I told her that it was on! She and another relative were on a mission to link the gene line. It didn’t take long for them to put the pieces together. Come to find out my mother has 3 half bothers. Neither of the bothers knew about my mom. Contact was made with one of the bothers. They have met a few times. They live about 1 1/2 hours from each other.
A half sister showed up about a month ago.
My mother and her half sister have different haplogroup DNA. So we knew this had to be from her biological fathers side. Contact was made with the half sister just the other day. We are currently putting the pieces together.
Most of the half sisters and bothers are in their 70’s. Wow, all theses years and neither knew of my moms existence.
THANK YOU 23 & ME!!!!!!
ScottShow lessMake The Save
Family Tree connections
I paid a lot for the kit, including the health option. I was excited when the results were in and I could start making connections with other users that share a percentage of the same DNA. However, this is impossible because they have a limit on how many generations back you can go and how many relatives you can submit into your family tree. This is the whole reason I bought this and should have just went with ancestry.
I wrote them explaining how I hadn’t even gotten to my mothers side of the tree and already ran out of space. People had a lot of kids back in the day. So to link that second cousin you pretty much have to already know them which makes this a useless feature if you’re serious about lineage.
Their canned response is what prompted me to write this review. They basically said “sorry you’ve reached your max” which I knew obviously but answered no other questions.
I answered every questionnaire they had 1049 questions to help with this system and improve its accuracy but I feel I was just taken for a sucker.
If you want a general map of where you cane from this is fine, but if you want to map a family tree and your relatives had more than one child, don’t use 23 and me.Show lessryanduty
Potential
23&Me has outstanding potential. But that’s the issue it’s just waiting to be taken further and explored.
I love the predicted tree, but there’s a limit to how many you can add and there’s an issue with the design.
I like the coloured line idea because it shows easily who you are and are not related to, but the way the lines all show up I often find myself tracing the wrong line when I’m looking for someone in the tree.
A way you could approach this is by using the same kind of square-based portrait design that Ancestry uses, it’s a lot easier to follow.
Too much of the map is on show all of the time and its difficult and time consuming to find people on your tree. To combat this you could show maybe 2 or 3 generations of direct ancestors/descendants and in any one of those generation groupings have arrows (also like ancestry and FamilySearch) for those with children meaning that the direct line is more accessible and so are their immediate families while making sure to limit the unwanted number of family on display.
23&Me has outstanding potential. But that’s the issue it’s just potential at the moment. You’ve conceptualised it now you need to realise it.
Although I love Ancestry and still use it I would prefer to use 23&Me as my main hub but it’s just not there with the fine-tuning.Show lessCrafty_Dodger
Revealed a more detailed picture of my background
An amazing, scientific view on our family’s ethnic roots, unavailable to our parents’ generation and beyond. How fortunate to have the technical knowhow available to us. My highest percentage of ethnicity was predictable (71% Italian), only I thought it would have been 100%. However, that is where it became fascinating—to see where the remaining 29% came from, North Africa, Cyprus, Turkey, Egypt, Middle East, Greece, Spain and Portugal—all which comprised’Broadly Southern European’. All this motivating me to look deeper than the most recent generations, farther back into my family tree. Also, seeing more and more DNA relatives on list each time I log on is fun to see. So, thank you for providing this wonderful service.Show lessMiguel Rizzo
Fascinating facts
It’s amazing that this search into one’s past is possible. It’s helping me understand certain traits and links I have towards particular areas of the world. Also some of my family history is being confirmed.
Early days in my research but so far it’s been satisfying.Arty Kat
Frustrating
It could be so great but lately I’ve found this app more and more frustrating. When scrolling down and reading through eg paternal haplogroup information, as I pause to read it refreshes the page and sends me back to the top. Also the predicted family tree seems very poor as I have connected with my dad and yet it won’t display any of his side of the family and connections.
I’ve already messaged about this but no reply. If only they can correct these problems I would probably use this app as there is a lot of good information in there.Show lessVicjacklim
Ugh! This is infuriating
So I’m trying to register my kit on my 23 and me app. I received the confirmation email and clicked on it. It said that my email had been confirmed, so I go back to the app and it doesn’t do anything. I reread some of the instructions and found out that if you are using the Gmail app instead of the Mail app, the confirmation address should be copied and pasted and put into Safari. No big deal, I did that. It said that my email had been confirmed and I go back to the app once more. Finally it did something, until it said “oops something went wrong try again”. I tried this dozens of times. Every different way I could conceive of confirming my email and having it go through to the app. This has been unsuccessful. I’m not sure if it’s the app, or if it’s me, or if it’s the website. But I am not happy and I would like some help dealing with this.
P.S.
This hasn’t happened to just me. My dad is having the same troubles as I am.Show lessDelta 0917
