Leave a Review VPN by Private Internet Access
Connection Issues
I don’t know what you guys did on this new update, but now it’s a huge struggle to connect on iPad and iPhone. It’s try...try...try again, over and over and over hoping it will connect. Switching regions is till a 50% chance it will catch. On my Mac Pro it’s produces slow buffering video streaming even at 100mps speed, slow website loading on both Safari and Firefox and major connection issues on iPad and iPhone. Huge disappointment to a customer of 3 years. Sending “slow speed complaint” for the last 3 years weekly has not improved the service at all and is getting very annoying now. This new update put me over the edge to look for a better service. My one year is up in a month and will be looking for a better provider.
**UPDATE** Since the new Mac update recently, everything is running beautifully...connection is flawless on Mac. Connection speed is faster, disconnection speed is also faster. The new design is great and have had no problems with this new Mac update. So CHEERS to the nice job. What ever you did to the Mac update needs to be done with iPhone and iPad update. Connection problems still arise when connecting to Canada and Mexico on iPad and iPhone even after iPhone PIA update. I use them because of the lower MS numbers. Thank you for fixing the Mac issues. Here’s hoping fixes will come to iPad and iPhone issues.Show lessDissapointed Customer01
Developer Response
I am sorry to hear about the connection issues you were experiencing! If you still require assistance with this please contact us here: helpdesk@privateinternetaccess.com with the subject as ATTN:SMR and we'd be more than happy to assist further. -PIA CS TeamSolid App few improvements needed
Overall PIA is a solid VPN and the iOS app is better than most. I do find it does not wake from sleep well and almost always requires reconnecting on long sleep sessions from WiFi only iPad. Speeds have consistently been much better lately with less drop off from IP provided bandwidth. Personally I would like to see a notification when there is a connection issue rather than having to wonder whether the website I am trying to reach has issues or the VPN is in transition. Might be an iOS limitation though. I will say PIA has excellent performance with OpenVPN but again that app lacks the notifications I would like to see. 5 connections at one price solid value IMO. A piece of advice for those rating some of the apps 5 stars, make sure you do a DNS Leak test because some of the apps are merely an icon giving you a sense of security.Show lessrdbrown80
Great app maybe a little hard to set up
Update 2017. I like the thought of being "protected." I assume VPN is what it says it is. Recently my connectivity with my own WIFI has slowed. Sometimes brokerage websites won't work as they assume you are conducting nefarious business from outside the country. If connectivity deteriorates, I will reluctantly discontinue. However, I still like the protection.
I
had this app for 1 year before I got it to work. I an older codger and impatient. But when I was automatically renewed for another year, I made up my Geritol-laden mind to get her going. Once I got the app working on my computer (delay due in part to not realizing right away that the website sign on and the app sign on we're different), the implementation of the iPhone and iPad apps was a snap. Cost is reasonable, speed is great. I have been from South Carolina to New Hampshire with NO access problems. Go get it and be confident.Show lesschipztaughts
Was Great, Now Broken in 2.2.1
UPDATE: After the update to version 2.2.2, connectivity issues seem to have bern resolved. Bumping up to 4 stars. Original review below.
I've been using this app on my iPhone for several months now and had no issue until the dreaded 2.2.1 update. Now the connection drops if I let my iPhone sleep for a couple of minutes, and I have to toggle the connection on and off multiple times a day to get it restored. Worse yet, losing connection to the VPN also causes me to lose connection to the internet as a whole. And finally, it seems to disconnect my iPhone from my Apple Watch, which causes the watch's battery to drain much more rapidly as it struggles to connect to the iPhone. I love this service and have no issue with it on Mac or PC, but the iOS app is broken. Please fix this so I may continue to enjoy what was a great service.Show lessVilicles
POS update
Update for 2.2.2: The app STILL isn't working right!!! I think that all they did is to make the app give a fake report that you're connected and forced it to secretly keep manually auto connecting with no outward indications!!! Essentially they fixed nothing, just hid the issue! The app clearly shows connected with 0 indicated throughput, the settings page says it connected... but in the settings itself it says *NOT CONNECTED*?!? I have screenshots of all 3! PIA is also refusing to credit me back for any time their app wasn't working saying I'm not eligible because I renewed in June yet they broke it AFTER I renewed?!?
Apparently PIA is hiding in shame by just recently ending their live chat support and actively DELETING reviews critical of their obvious intent to keep charging/taking days off your subscription even though their app doesn't even work!!! Look at their canned "responses", so the newest version doesn't work with the newest beta iOS or *any* older versions of iOS? Uh, what other versions of iOS are there?!? That's literally saying the app isn't iOS compatible at all!!!Show lessDDelfierro
