ViaFit User Reviews

ViaFit
ViaFit
Johnson Health Tech North America, Inc.

Top reviews

Does not work with Apple Health anymore!

The app seems to have lost its ability to link with Apple Health correctly - I can see AH data in the ViewFit app, but not ViewFit data in the AH app, rendering it useless for logging workouts.

I’ve tried deleting the app and starting again, and have checked permissions, all are correct.

Just downright terrible

Does not work as advertised. App integration with third-party apps does not work which is very disappointing, especially given the price of the equipment that this app is supposed to work with. I do not recommend Johnson branded equipment like Matrix, Horizon and Vision fitness if you’re looking for “smart fitness” machines.
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Not contesting to Apple Health

I got it to connect mmt Eliptical info to Apple Health. The info makes it to the Viafit app, but no further. I set all the settings in place, but no luck. Does anyone have it working?

Doesn’t send workout info to Apple Health

I’ve got the Matrix TF50 treadmill. The treadmill sends workout info to the ViaFit app and the ViaFit app says it’s connected to the Apple Health app. The problem is that when I check the Apple Health app for workout information, it’s not there. This very expensive treadmill has a terrible app. They need to update this app now!
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Poor design for such expensive exercise equipment

The ViaFit app is sad.I have a Matrix T75 treadmill. And have been trying to find easier ways of connecting to Apple Health without having to start my Apple Watch every time. The ViaFit app does the very minimum basic function of tracking workouts completed on the treadmill. It says it links with Apple Health and Strava but I have not found that it actually sends the workouts to HealthKit or Strava despite having “connected” them. And Strava in ViaFit lists a date and time with Strava but nothing shows up in Strava.
I guess I will go back to using my Apple Watch while I am using the treadmill. Extremely dissatisfied considering the cost of the treadmill. Looks like this app has been completely abandoned for improvements.
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Unusable

Workouts simply stop transferring from Matrix XuR console on our elliptical. Many resets, user deletes, reinstalls, power resets etc. have not helped. Support help requested with no response. Even when workouts were transferring, data was quirky. Not worth the trouble and will look for a better interface app.
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Doesn’t sync to Apple Health

Workouts show up correctly in the app but don’t sync to Apple Health so it won’t help close your rings or show up in Apple Health/Workouts.

Embarrassing bad

I use this to connect to a Matrix treadmill. It works occasionally. By occasionally, I mean almost never. The only way to update workouts is to delete the app and reinstall. If it wasn’t for wanting to record the workout data in Apple health I’d just delete it

It’s bad… so bad…

Well it will download and open. And you can “connect” it to Strava and Apple Health. But if you actually want it to sync activities, you are out of luck. After a few days of not not syncing, I’m now getting constant “uploaded with errors” Strava notifications, though nothing actually uploads. So not only does it *not* work, it actually makes things worse as I have to deal with constant error messages.

At this point it seems like they just made this app so they could say that workouts will sync in order to sell the equipment, as I have no idea how something could be this bad for so long without being fixed with an update.
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Out of Business?

I’m pretty sure ViaFit and Johnson Fitness are going or gone out of business. I’ve contacted them repeatedly and they never return calls or emails. The tracking feature of my treadmill no longer works. Avoid this brand if that’s a key feature

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