Leave a Review Vivid Seats | Buy Tickets
ZERO Stars if I Could
It has been a nightmare trying to reach out to customer service. Do not ever use this app, I bought concert tickets and plans changed so I was trying to sell these tickets. I confirmed the sales and was ready to send the new buyer the tickets but I did not receive the buyers information from Vividseats before the “hand-off” date. I tried to reach out multiple times to cancel the orders then by email, live chat, phone call, but could get no response. Recently found out they are trying to charge me an extra $650 for a mistake on their end. Even to start out, my tickets “are not available” until 2 days prior to this concert. 6 months away, meaning I do not have access to the tickets I spent hundreds of dollars on so who knows if it’s even legit. TERRIBLE customer service, TERRIBLE app, the hassle is not worth the slightly lower prices than Ticketmaster. Even with the insane fees, at least you have the peace of mind of having your tickets in hand immediately after purchase and know they are legit.Show lesskrspl 22321
Show your fees/total price UP FRONT.
Show your total fees/price UPFRONTWboy125
If only zero stars was an option!
I’ve used vivid 6 times and they’re batting about 50%. 3 went smoothly, not so much on the other 3. I ordered 8 peach festival box seats that I thought were VIP, but turns out they weren’t. They included a VIP parking pass (which doesn’t do much) and were seats in VIP box section that didn’t include any actually VIP amenities or access at the other stage. The listing was something like “Peach music fest with VIP! peach fest 4 day pass. VIP parking. Box XX” etc. I’ve never seen box seats sold through the festival website that weren’t VIP, so the seller emphasized VIP parking and box seats without clarifying that the box seats didn’t include VIP credentials. Vivid collected their nearly $1k in fees and refused to do anything about it. Then I ordered phish tickets at the Mann that never came. Had to scramble and pay more just to get in. At least vivid refunded my money that time (as I would expect). Just ordered 2 tickets to Zepp is Funk that the delivery got screwed up on and apparently they wanted me to create a new AXS account. Again, Vivid did nothing. I understand the money went to the seller but at least vivid could waive their huge fees. Most of these 3rd party sellers are scammers but Vivid is the worst. Im done with them.Show lessLilshafe1
Developer Response
Hi there, we sincerely apologize for the stress this has caused you. Your concerns matter to us. We value your business and do hope you'll give us another chance. We would like to look further into your order. We invite you to send us a DM on Facebook, Instagram or Twitter.Worst Customer Service Experience Ever
I’ve never written a review and this experience was so bad that I had to let others know to steer clear and not be scammed. I never got my tickets to the event and never got refunded. I bought 4 tickets to the giants vs eagles game for my 3 friends and I as we continue our yearly tradition. The game was in December and I bought them in August. The tickets never showed up ( the seller said he sent them). I called Vivid Seats 3 different times in the 2 upcoming days before the game. Talked to a variety of people at vivid seats. Tickets nowhere to be found. One man I spoke to said it was a problem on their end, another man from vivid seats said it was a problem on my end. They told me they didn’t know what to do about this situation. (It wasn’t on my end because I bought the parking pass on the phone with one of the men and the ticket came right through). My friends were coming from out of state so I bought tickets in the section next to our original seats. I tried to get my money back for the 4 original tickets I purchased since I never received them. Vivid seats told me no refunds. I contacted my credit card company to dispute the charge. After a couple weeks I got an update with an attachment from Vivid Seats that said (All purchases are final with no refunds.” VIVID SEATS USED to be my go to app for tickets. I will no longer be using them and I urge others to look for alternatives to Vivid Seats.Show lessAlbertMirto
Developer Response
Hi Alberto, we're so sorry to hear that you had trouble accessing your tickets and didn't quite get the support that you needed. To make things right, we've issued you $100 store credit. We value your business and do hope you'll give us another chance.Ticket Transfer?
I bought tickets to the Tampa Bay and Arizona Cardinals game on Christmas. It was my first NFL game. I bought the tickets 2 months in advance we were driving 13 hours both ways for the game, and paid for our hotels. I waited months for the tickets but never got them. They said it would be transferred 2 days before I thought ok?? 2 days before I contacted them asking where they were they kept saying “oh it’s in your email check your email “I checked my email, and spam multiple times,and nothing. When I did click on the supposed email it opened up the app, and kept saying tickets will be transferred to an email. I contacted the live chat agent, and they finally got the tickets to me through seatgeek, which I thought was very odd. But this was honestly a very stressful experience. I’m just glad that I got the tickets that I paid for. But I will never use them again, I have told all my family and friends to just use Ticketmaster, and that I have never had any issues or problems with them.Show lesssam233712
Garbage App So Much Better Out There
This app and company are focused on catering to large sellers only. I purchased tickets from Vivid Seats that were e tickets that transferred through the Ticketmaster app and then could not attend the event. I went to sell the same tickets on the app and was told I could not because I was not a “large seller” (sells more than 10k in tickets a year) they require PDF tickets or Hard Tickets (neither of which were available for this event) . I was repeatedly told that I should just “Google for sites that allow you to sell your e tickets.” I will go elsewhere and have deleted this garbage app and will never use it again. I recommend any app other than Vivid Seats. Due the their response that again suggested I will go elsewhere, I have and will never spend money on this garbage app. It would be one thing if they didn’t let anyone do this but to let some sell them like this and force others out isn’t cool and frankly ridiculous you can not resell the same tickets on the app you just bought them on because you find out you cannot go. You’ve won Vivid Seats I will never use you garbage service again and I advise anyone considering this company to steer clear.Show lesscduncan3
Developer Response
Hi cduncan3! Our seller policies are designed to help keep fans' purchases safe and help ensure that when you purchase tickets, they'll be delivered in time for your event, and will be valid for entry. We understand that sometimes you may prefer to resell your tickets with us, but even if you aren't eligible to create a listing on our platform your tickets are still able to be resold independently through social media platforms or similar options. We wish you the best of luck with reselling your tickets and hope you'll get another chance to attend the event you'll be missing out on.Unimaginably bad experience
I can’t speak enough negative about Vivid seats. I started with an attempt to purchase 6 tickets for a show this month in Philadelphia, “Rocky the Musical.” I purchased the 6 tickets for the day I would be available but, somehow, I had also purchased 2 for the following weekend. Thinking that they would correct my mistake, I immediately contacted Vivid Seats and was told that the only option was to resell. In the meantime, some of my party couldn’t make my original date and now I had 4 tickets to sell for 2 different dates. It was incredibly difficult to even list the 4 tickets and the first date passed without reselling even though my price was the lowest. When I contacted, I was told that they never made the website listing because my information “didn’t fit our format.”
Having lost 2 ticket sales, the nice gentleman on the line helped me properly list the other 2 for the following weekend. The following weekend, after the show, I received notice that the tickets had sold and that all it needed was “my approval.” I panicked wondering if I had missed another sale. When I called, I was informed that the sale didn’t go through as someone (presumably me) had “rejected” the sale on the afternoon of the show. I did no such thing and have now purchased 8 tickets for 4 tickets to a show.Show lessTaterbubbins1
Developer Response
Hi there, we're sorry to hear that you experienced issues with your ticket listings. We know that creating a listing can be a bit confusing sometimes, so we provide all needed information on our FAQs page. Due to sales terms and conditions agreed to at the time of purchase, we do state that all sales are final unless there is an official event cancellation.This website is a third party seller and they are scammers!
I purchased four tickets on Vivid Seats app for a Nevada Wolfpack versus Boise state game that according to Vivid Seats website was supposed to Take Place November 19th, in Boise, Idaho at Albertson stadium. I was online checking the schedule for the game and came across the fact that this game is actually being played in an entirely different state, Reno, Nevada. Which is an almost 8 Hour Drive for me. If I had known the game was that far away, I would not have bought these tickets but due to your website falsely selling tickets to a football game that you’re claiming is taking place in a certain arena when it’s actually not. now I am out $357 . I called Vivid Seats customer service. They told me and confirmed that the game I bought tickets for is in Boise, Idaho .I just got off the phone with Boise, State Broncos master tickets seller and they confirmed to me that the that they have known vivid seats to scam people before and in fact that’s NOT where the game is actually being played. I contacted the University of Reno Nevada to see if my tickets through Vivid Seats would still be good for that game and they told me no.Show lessbecca sherman
Lost 335 dollars :(
I’ve bought from this app one time, to go see stray kids, it didn’t work at first but somehow I managed to get in, I’ve got the tickets now in Ticketmaster. Since I’ve used this before I’ve decided I wanted to buy again from this app. So I did and the day before the event, i was supposed to receive my ticket, I’ve never received my ticket, so I called into customer service. They told me a bunch of stuff that didn’t help, but helped a little bit. I transferred my ticket to my mother’s email. I opened the email and clicked on the link and tried to do the progress, but it showed me the same thing that happened to me. I was upset since I already contacted them two times the day before. I contact them again and I told them about my situation again they told me the same thing on what to do but they did manage to retransfer the ticket to my email again. Today is my event and I’m pretty upset. I feel like I got scammed. Worst part is that I wasted $335!!! And apparently they can’t give me my money back bc it’s a reselling app. I’m really disappointed. Please do not buy.Show lessRay_todoroki
BUYERS BEWARE! Never trust Vivid Seats!
Vivid Seats says they’re 100% buyers guaranteed. But are they really?… You should think twice when buying tickets from this fraudulent company based in “Chicago” because it’s really 50% buyers guaranteed. You are at greater risk of not receiving ticket(s) to concerts or sporting events and ending up paying for nothing. One time, I bought a ticket to a New Jersey Devils game close to the ice level and I never received a ticket from a seller. I was so upset I had to contact Vivid Seats on Twitter to see if there’s a way I can get my money back. And guess what. I didn’t get my money back and they were no help at all!!! I was totally scammed and never got the ticket. Had to buy one on Ticketmaster instead. Absolute joke! I highly recommend ALL buyers out there to NOT buy tickets from Vivid Seats. They are a fraud and untrustworthy under any circumstances.
However, if you’re a wise person and still want to buy tickets on Vivid Seats, find the one that says “Instant Download.” That’s the only way you’ll know you’re guaranteed to receive a ticket in just minutes. Other than that, don’t waste your money. Buy tickets on Ticketmaster instead. They’re trustworthy and 100% buyers guaranteed.
I hope Vivid Seats files for bankruptcy and will no longer exist in the near future!Show lessBatboymeister
Developer Response
Hello, Batboymeiser! Every order is backed by our 100% Buyer Guarantee that authentic and valid tickets will be delivered to you in time for your event. If you didn't receive your tickets for the game, please reach out to us via email, live chat, or by phone at 866.848.4899 so we can discuss your order with you and see if there's anything we can do.
