Leave a Review Vivid Seats | Buy Tickets
Roger
I have purchased tickets for two events in January 2023 it was very easy.denpurr
Beware T&C if your buying
I purchased tickets on Monday for a concert Friday. I did not receive the tickets until after 5PM Friday for a general admission entry where doors opened at 6PM. Their terms & conditions protect only the seller. You’re left in limbo hoping the tickets get delivered and can do nothing but wait and pray as the seller has until the show start time to deliver the tickets. I will never use Vivid Seats again and would caution anyone from using them.
In their reply Vivid Seats states their guarantee ensures you’ll get your tickets in time for the event. The problem is that the Terms & Conditions allow for a refund of your money in lieu of providing the tickets. Presumably one wants the tickets and to attend the event, not their money back. Also in the Terms & Conditions they do not specify what they mean by “in time” for the event but in my interaction with their customer service representatives it was stated that the seller had until the start time to deliver the tickets. This gives you no opportunity to try and source tickets from a reputable vendor.
I reiterate this is a platform designed to protect and benefit sellers over the buyers.Show lessNorthside ChiTown
I would leave zero stars if I could
I’m not one to ever leave negative reviews but after my experience with this company I must warn others before buying tickets with them. I had a concert that was cancelled so I contacted customer service for a refund and they are refusing to give me my money back because they said the event is “postponed.” I sent them proof of event cancellation not postponement and they still are telling me it is postponed. I now have to go through my bank. The funny thing is that I never even received my tickets in the first place. That was another issue I had and the day of the concert I still had no tickets in my possession when I paid for them back in May. Even if the event wasn’t cancelled I don’t believe I ever would have received my tickets. The company itself does not sell tickets they get them from a third party which to me, is unreliable and I should’ve looked into it more before giving them money. I will not be using this company again and I recommend that you do not either unless you want to be scammed.Show lessLiveLeah2022
Stay Away from this app
I bought my tickets on May 9th for July 19th All Star game. App said my tickets were confirmed and would be delivered. After a month I called and I was told not to worry. On Tuesday July 12th I got an email that said call us about your order. I immediately called and was put on hold by an agent for approximately 35 minutes with no explanation. Finally the agent came on and said your tickets are canceled. I said how can this be? It’s almost two months after I paid. The agent said under these circumstances we usually replace the tickets for like or better tickets but not my order. I said is this because the tickets are worth so much more now? Agent said no we charge sellers exorbitant fees to cancel. I responded well you made more money canceling my tickets than selling me tickets, use that money and replace mine. Agent said no your order doesn’t qualify! I asked for a manager. Agent said no! I said please replace my tickets it’s been months and my kids have their heart set on going to this game. Agent said no.
Moral here is don’t expect anything from Vivid if anything goes wrong, you will get no customer service just pay their fees and hope for the best because they will say we are a reseller it’s not our fault.
I will never recommend this company, for the fees that they charge and the lack of customer service you get it’s not worth it. Vivid ruined a once in a lifetime chance to go to an all star game with my kids.
What a disappointment!!Show lessThe Investor
In the uk
I can see why you would use it in the us but there are no events in the uk 😤poooosjsjsjs
Don’t trust these guys
I bought tickets. I paid for them. Their website listed my tickets as “confirmed” in big red letters on my account. But they never emailed the mobile tickets to me. On the day of the event I chatted online with customer service twice, both times the rep promised my tickets would be emailed before the show. The second person I talked to, “Christopher” said don’t worry the tickets will come. Just go even if they haven’t arrived. They will be emailed while you’re in line to get in. I’m sure you can see where this is headed. I went downtown. I paid for parking. I get to the venue. Still no tickets. Now I’m outside on the phone with vivid seats like an idiot for an hour while the show starts without me. I finally talk to some one who offers me a refund. We’ll see if it ever comes. When I asked why they didn’t just tell me that afternoon there was a problem, she said they didn’t confirm the tickets weren’t coming from their “seller” until 30 minutes after the show had started. THEN WHY DID IT SAY THEY WERE CONFIRMED ON MY ACCOUNT?? Ok I’m done venting. I know it’s just a show and life will go on. But don’t make the same mistake as me. Oh and the tickets were a gift for my wife, so I drug her into this whole debacle. Luckily she has a sense of humor and she loves me. If that refund ever comes, I’ll try to make this up to her.Show lessallowtimetoheal
Developer Response
Hi there, thank you for sharing your experience. It's never our intention for orders to go unfulfilled and we sincerely apologize for the inconvenience this must have caused you. We do appreciate the feedback and will do our best to prevent this from happening moving forward. We hope you'll give us another chance to change your mind!Invalid Tickets and Horrible Customer Service
Purchased college basketball tickets through Vivid seats. At the stadium, we waited in line, went through security & Covid vaccination check, and proceeded to have the VividSeats delivered tickets scanned - they DID NOT WORK! Stadium employee who tried to scan the ticket said we needed to go back outside, walk halfway around the stadium, and go to the main ticket counter. The ticket counter had to manually print paper tickets and we went back in line & finally got in - missing 30 minutes of the game. When we got to our seats, there were people sitting in them and they had the same seats/tickets on their phone! We had to sit in higher up seats that were empty. I paid a lot of money to vivid seats for the tickets , including an exorbitant amount for their “delivery & convenience fees”!! Contacted Vivid Seats customer support and filled out the necessary forms (which also took a lot of time) for at least a partial refund - but IT WAS DENIED! Will not use Vivid Seats again and I advise others to stay away as well!!!Show lessErikBesnecker
would give zero stars if i could
i ACCIDENTALLY deleted a confirmation email to accept my tickets and got on the helpline and chatted with them and they said they can request a retransfer of the tickets but there's no guarantee. i have proof i bought them and it literally says on vivid seats that i did purchase two tickets to the event, but since the email was deleted by accident with a bunch of other spam ones, i cant access the ticket with the barcode to get into the event. the people who helped me were not understanding at all and the concert is literally in less than 4 hrs. i spent almost $200 on these tickets and have proof i bought them but now can't go. i highly doubt i am the first person to ever purchase tickets thru vividseats and have my email accidentally deleted, yet they had absolutely no way to help me except say that they will request a ticket retransfer, and it's not guaranteed, and they have no idea how long it'll take. and i didn't even accept the transfer thru my email since i never got to open it. never buying from here again.Show lessnickisanders22
Absolutely Terrible - Do not buy tickets here
Would give 0 stars if I could.
I have used Vivid Seats for years and never had any issues until this month. I bought my tickets March 2nd for an eTicket delivery method, which means I would have my tickets available on my phone for venue entry. Part of the process with an eTicket is the seller of the ticket must transfer the ticket to you via email. It is the day of the event and I still have not received my tickets. I have contacted Vivid Seats about this multiple times and their answer remains the same, “The seller has provided proof they sent you the tickets the day after you purchased them”. My answer also remains the same which is, “I never received them”.
I have provided my own proof of never receiving tickets but it has been ignored. Vivid Seats only cares about the seller and not the customer. Do research on them and you will find this same situation happens all the time. Another common occurrence is a customer will attempt to gain entry into the venue but be denied because their ticket has already been scanned. Vivid will not refund you for that either.
Seller was asked to resend the tickets but thanks to Vivid’s backward policy of seller before customer, the seller does not have to send the tickets again even if the customer has not received them. So in summary: I am out $173, seller never successfully sent my tickets, Vivid customer service has not been helpful, and I do not get a refund.Show lessThatgirl966666667
Just wanted to say thank you!
A few days ago I reported that the app kept crashing. I deleted the app, paused a couple of days and reloaded. I did notice the user experience was a little different than before. Whether the issue was on my end or a true bug, I just wanted to thank you for acknowledging my challenge as an end user and reporting the feedback that I gave to the team. That, in itself, is a really big deal when it comes to customer service and the end user experience. Being a Developer or an Engineer can often be a “thankless” job so I just want to take some time to let the team know that there ARE folks out here that see you and we really do appreciate all the countless hours you put in to make the app world go around. I am happy to report that my user experience has improved and the app is now working as expected. I can see my tickets! Rock On Vivid Seats Dev Team and all teams involved 🤘🏼🤘🏼.Show lessTidepod549
