Leave a Review Vivid Seats | Buy Tickets
I will tell everyone I know to never use Vivid Seats to purchase tickets for a concert.
I can’t even go into further detail about why this company is the worst. To sum up the moral of the story, don’t spend any of your money here unless you want to get it replaced as credits as some sort of fake money so they don’t have to return your money. They’ve been paid by me and in the end; I’m still out $172 dollars because I can’t use their app “credits” to pay my rent or to pay my bills. So now I have $172 in limbo because I don’t have the time, energy or want to redeem my credits by going to another concert. I should be able to get my money returned to me; how I had it sent. I will continue to spread the TRUTH about the embezzlement operation you’re probably running too because anyone who allows/forces that to be ONLY way to receive your own money back then you must’ve stolen it bc you’re not helping anyone but your self. I hope you lost everything just so I could give you some freaking “credits” and see how well that buys you anything, bum.Show lessKeyairaRae
Worst customer service I have ever dealt with
The customer service here brings out a side of me I don’t like. My tickets were “delivered “, but when I tried to accept them, it said they were accepted by another email. How is that possible. After several back and forth emails, most of which were replied with the same words just from a different person, we decided to try a retransfer. Well, the show is tonight. The vivid seats app tells me my tickets were delivered….but guess what I don’t have. That’s right, my tickets! I want my money back, but now they’re saying they only refund for canceled events. I have even provided screen shots to prove that I don’t have my tickets. I will never use vivid seats again.
Oh yeah, yesterday I tried a live chat, but unfortunately was disconnected, possibly at my own fault. Then I decided to call. I was on hold for 35 minutes, talked to someone for a few seconds then was put back on hold while the person “looked into it”, so after about 5 more minutes of being on hold, the call was disconnected and no one even tried calling back.Show lessAngryDisappointed
Poor customer service, won’t send me the tickets I purchased
I have purchased multiple tickets for a basketball game and after the purchase they do not send you the tickets. They make you download their app and create an account in order to get to the tickets. I have done this but it repeatedly tells me my password is incorrect. When I attempt to use the password reset function, the emailed link sends me to a page asking me to log in to my account. I can’t log in to my account because it has the incorrect password. Then it prompts me to ask for a password reset again in an endless cycle. I have repeatedly attempted to email, live chat, and call in order to gain access to my account but because my event isn’t happening within 24 hours they will not let me live chat or speak to an agent. They have not returned either of my emails as well. This is extremely frustrating and I don’t want to have to wait until the day of the event to be able to speak to someone to get access to the tickets I PURCHASED. I will never be buying tickets through vivid seats again.Show lessAdam1222233333
Zero Stars
Bought tickets to an event 3 hours away and a week away. Never could accept the transfer due to some error. Contacted customer service all week trying to get it solved. Eventually, I told them how far away the event was and they said to try to contact them the day of the event before I started driving. The night before I got an email stating the tickets had been withdrawn. I got tickets through SeatGeek myself for the event as I had seen other reviews with this happening to people through Vivid Seats. I went to the event perfectly with SeatGeek. I got home and saw where they sent the tickets to me again 17 minutes before the event started. This feels like a scam to me as I never even got to try to accept them and not even sure they would have gone through. But, since they show they were transferred again-they did their part according to them. If you actually want a worry free time and not trying to wait at the event gate 3 hours away minutes before it starts praying for a possibility you get tickets if they actually come through without errors-go through a company that cares or at least one that will get you tickets at a time you could use them - SeatGeek was awesome! I will never use Vivid Seats again. I ended up spending twice as much as I should have for the same event due to their careless customer service. Hours on the phone and chat with no results. Surprised there is not a class action yet!Show lessJHAT1
Non-Responsive Customer Service
Bought tickets to an NFL game a couple weeks ago. Immediately after making an order, I received an email from vivid seats claiming there was a link to claim my tickets (no link was present in the email). I also received a ticket transfer from Ticketmaster with a broken link. I had a busy week and assumed I would receive my working tickets by gameday. Come Sunday morning, I had to contact customer service because I could not claim my tickets. Customer service chat was responsive at first, but then their solution was to have the seller resend the tickets, and my chat was disconnected with no resolution. My only choice was to buy tickets right before game time - I did this through vivid seats and the email came through with a working link, but now I’ve paid for two sets of tickets. I call on Monday to get this resolved, wait on hold for over an hour, get put on hold by their rep, then the call is disconnect and I did not receive a call back although they had my number on file. Customer service has sent me a couple “still working on this” emails over the past week, but I’ve received no answers from them. Was forced to dispute the charge with my credit card company insteadShow lessZRB121995
Shockingly horrible customer support
I’ve never had issues buying tickets through any third party ticketing app and I certainly didn’t expect any issues from a company such as VividSeats. I had ordered tickets last year (2020) for a showing of Wicked which was postponed until fall 2021. After seeing the new dates for the show I emailed and called vivid seats multiple times to get any kind of idea about when my new rescheduled tickets would arrive. Well days turned into weeks which turned into months and pretty soon there was only 2 weeks left of showtimes for wicked. I had continually reached out and the only response I received was that “we’re closely monitoring the situation and we’ll update you when the venue has confirmed any new dates.” I’m writing this review the day after the final showtime for my city has passed. So now I’ve spent money for a show I never got to watch and a constant headache as I try to navigate the customer support hurdles to talk to someone. They advertise a “100% money back guarantee” but I’ve seen no mention of it from them as I try to get my refund for these tickets. I also purchased the insurance for the tickets but apparently means nothing in this situation.
I will never buy from vivid seats again and I strongly advise anyone who is considering buying from them to reconsider and buy elsewhere. Customer support is non existent and they will hang up on you if you keep persisting for a refund. Stay away!!Show lessErick284729
Do not use this
Lying thieving toadsHat to
0/5 DO NOT RECOMMEND
I ordered 3 tickets for Atmosphere and Cypress Hill at Red Rocks and never received them. Vivid Seats sent me the email saying my tickets were delivered to AXS (Yes I already have an account with them too) and when I checked it said no tickets had been received. I contacted their costumer service and they re directed me to Vivid Seat’s costumer service and they literally resent the same email saying the delivered my tickets to AXS and STILL NO TICKETS. Vivid seats made it impossible to actually talk to a representative and never made any resolutions for the problem. Luckily the ticket guys at Red Rocks already had a separate line for other costumers with the exact same issue I had. They were able to find that I had in fact purchased tickets and that Vivid seats DID NOT SEND MY TICKETS, so my friends and I were able to get into the show. They also said to NEVER USED VIVID SEATS FOR ANY FUTURE CONCERTS, they had a lot of other people with the same issue and no one else received tickets either. VIVID SEATS IS A SCAM AND VENUES ARE HEAVILY RECOMMENDING TO NEVER BUY THROUGH THEM!!!!!!Show lessKayla.Cherry
A year of headaches
Not one to write reviews but I have to agree with everyone on their one star reviews. Absolute garbage app, bought Elton John tickets for the Barclays center at roughly $380 a pop after fees. The pandemic postponed the show til 2022 which at that point I didn’t give a heck about going to see the show since the pandemic was financially crippling. Barclays center offered a full refund for the tickets but Vivid Seats wouldn’t honor it. They basically said “sorry buster, enjoy these worthless QR code’s for two years”. Thanks guys. Just sold the tickets on Vivid Seats today for $540 (total) which was a fraction of what I paid due to the fact it took me a year to sell the tickets as well as the 10% seller fee they charge when you sell the tickets. Which would be super dope to tell someone before they confirm the transaction, but I guess that’s a lot to ask. Thanks Vivid Seats, I hope Jeffrey Bezos buys out your garbage company and sends it to space in a rocket that has a one way trip to the sun. I’m going to drown myself in a bath tub full of milk now.Show lessTat3rB0y
Horrible Customer service
Not the agent.. the agent did everything in her power. I’m talking about vivid seats policies especially for when sellers tickets just happen “to get switched to a new location”. I purchased tickets to an event 10 months in advance because I am a seat snob and I know I wanted particular seats. I got the seats and the hurry up and waited.. then I get the call 3 days before my event that my seats have been relocated.. and there is absolutely nothing they can do. They gave a 10% discount (big whoop) and the agent god bless her gave me a $50 store credit but there was nothing they could do... there were no more seats for single tickets left in my selection of seats that I wanted.. that I purchased 10 months in advance because the only ones available were for 2+ people. I ended up buying two seats because that’s how bad I wanted to go and wanted these particular seats... there really needs to be a policy in place that will not bump people’s seat locations at the last minute... I am very very very frustrated and after years of purchasing through vivid seats I will be taking my business elsewhereShow lessMarissa Stom
