Leave a Review Vivid Seats | Buy Tickets
Bad customer service
I sold four pga championship golf tickets on vivid seats. My original purchase of the tickets was later cancelled due to it being limited capacity. I still wanted to fulfill the sell order and was still able to do so by buying new tickets. I spoke with customer service through their chat function and made it clear I did not want to cancel the sell order. They confirmed that I could do this if I wanted to since they were just general admission tickets.
When I was about to buy new tickets, vivid seats called me and said they had cancelled my sell order. I was set to profit $851 off the sale of those four tickets, so I wasn’t happy about it. The guy on the phone said he couldn’t do anything about it and if I wanted to complain to management, I would need to send an email. I emailed management asking them to reinitiate the sale. I received no response for several days.
I then reached back out to vivid seats through their chat function to try to get them to resolve the issue. They tried telling me that I didn’t contact them and tell them I didn’t want to cancel the sale and therefore they couldn’t do anything about it. I then informed them that I had screenshots showing that I had talked to them multiple times about it and they had given me permission to still sell them. They then, went back to management to discuss again, before giving another excuse on why they couldn’t do anything about it. They made no attempt to rectify the situation.Show lessNert24
Worst Buying/Customer Service Experience
If I could leave zero stars on this review I would. From the moment I purchased the tickets I had a problem. It started with purchasing 6 tickets and only receiving 2 of those 6. After being charged for tickets I never received, I contacted customer service to see if they could send me the tickets and if not, refund the charge for a product I never received. After waiting 45 minutes I was told by customer service they couldn’t refund my money, to “take the charge up with my bank.”
When we did go to use the 2 tickets we had, we arrived at the game only to find that the time posted on the App, on the mobile confirmation and the ticket was incorrect. We could no longer attend the correct time so I again contacted customer service to see about reselling the tickets to get my money back, based on their error for posting the wrong time, I was told the event was already in progress (it wasn’t since they had the wrong time) and they couldn’t resell/refund my tickets. When I asked about the incorrect information they said they would transfer me to the correct department to “look into this”, which never happened and I was disconnected twice.
Not only did I pay for a service and product I never received, but the customer service was no help in correcting their mistake or helping to get my money back. I will never use this company to purchase tickets again.Show lessLBelle*
Rip off company
I purchased tickets well before the pandemic hit and was excited to head to a concert as a Christmas present to my girlfriend last December. The concert was suppose to be May 2020 but for obvious reasons it was postponed. Which is totally fine and makes sense but a few months later around September 2020 they sent an email saying the event had been canceled which also totally makes sense and gave everyone 7 days to get a full refund, so I called.. I spoke to customer service who told me to expect a refund within 7 business days. After 2 weeks I called back and told them I never received the refund and this is where they started to scam me and try to say I never called them within 7 days of that email and for those reasons I was out of luck and could have a credit towards future events.
But, How do I know this company will even exist after the pandemic?! They could go totally under with my “credit” and I’m screwed.
I reached out numerous times via email, phone and even to the executives LinkedIn accounts and also had to call my bank to open a dispute which so far has gone in my favor because before the pandemic when I purchased the tickets there was no “7 day” restrictions if the event was canceled everyone was due a full refund. VividSeats is a gigantic rip off and I would use extreme caution when ordering any type of event tickets through them. Especially during this pandemic.Show lessCorbin Williams
NEVER BUYING AGAIN!
My friends and I planned on attending the Buku Music + Arts Project in 2020, but the event was soon cancelled due to covid-19. I purchased my tickets through Vivid Seats while my friends purchased theirs through the Buku website. My friends received a complete refund on their tickets leaving me as the only individual in the group stuck with no refund. For quite some time I have tried to call Vivid Seats about this issue and was never able to actually get to a representative as the automated menu system repeatedly glitched. Finally, after being on the automated menu page for a while today, I got a hold of a representative. He took all of my information and then found out I was calling about a return and he flat out hung up on me. The lack of communication and poor customer service is outrageous. I want the refund I deserve but since I bought my ticket through their site it looks like I will have to attend this festival alone. As I have told all of my friends and family- PLEASE listen to me and NEVER buy from vivid seats ever again. Hopefully their company will see this review and reconsider but i’m very doubtful of that. Very disappointed in this company.Show lessZach Blondin
Not customer friendly
This is my personal opinion and experience. Granted, I understand that Covid has been difficult for everyone, businesses included, but it has been extraordinarily disappointing to see this company’s response to canceled events and pleas for help from its customer. I had concert tickets that were purchased for June. When Covid hit, the event was first canceled then rescheduled for two years later perspectively. Sadly, I won’t be available to attend the event in two years, nor will I even be living in the state where the venue is at that time. When I asked for a refund under their Covid guarantee, I was denied stating that the event had been rescheduled, not technically canceled. Further communications have been completely ignored. Thus, in a time where every cent counts, especially when I can’t work due to lockdown restrictions in my area, this company insists I either eat the cost of the tickets or try to sell them a year and a half from now when the event actually happens. Please, do yourself a favor and buy directly from the event’s venue if you can and avoid this unfeeling company. If I had done that in the first place instead of trusting vivid seats, I would’ve been able to get my refund. Shame on you VividSeats!Show lessmagsgutz
Customer service and client outreach
Vivid is definitely a good place to go for the sake of security rather buying from street scalpers but their customer support is absolutely below average or par. Vivids support team is mainly robotic A/I responses on the site and if your lucky enough to reach a rep through picking the right combination of phone prompts they are very nonchalant and un-useful. Vivid displayed it’s company values best when COVID-19 appeared in the U.S leaving many scratching their heads about monies they spent anticipating certain venues and concerts with no clue what to do next nor the comfort of feeling like anyone cares about the inconvenience of being stuck in a situation where money is tied up and no information is being rendered. When things were good vivid was and will be good to the customer but granted anything may go a skewed vivid seat will keep the profits and leave you hanging. Long story short Ticketmaster maybe a tad more expensive but they do refund no matter the fault,vivid is more about them and has no care who liability lies on they’ll never give back to who gives to them.Show lessJ.Gotti..$
Scammers
They say you get 100% money back if event is cancelled then when it’s cancelled they say they have changed your settings to credit your account and then make it impossible to contact them to get a refund. I live in a different country and can’t travel, a credit it useless to me.Leroy2619067
Awful Company
I will never be using this company again to book seats!! Do not use them! Scum!! Failed to refund me even though I didn’t receive an email! Getting legal advice now in UK and contacting US authorities!!megs_pearson
Will NEVER Use Again
I purchased 2 tickets for an NBA game with the insurance to ensure that I receive my money back, per their 100% Buyer Guarantee as they promise on their website should something happen and I am unable to attend. Well the March 21st game was cancelled due to COVID19 pandemic and these people have refused to return my $335 because they claim that NBA games are “postponed” and not canceled. Since the promotion company has have changed their status, I and I’m sure hundreds of others have been forbidden to be reimbursed our hard earned money. I see that there is a class action suit against them for this very reason! I plan on joining it because they have basically conned us from our money. They are saying that once the promotion company changes the status to cancelled, then I would be eligible for my reimbursement. Until then, I have to wait to see if the game will be rescheduled, which we all know probably won’t happen because of the pandemic. If the game happens and the public are not able to attend, will they still keep my money? At the rate of this company and the response so far, I’m certain they will. NEVER will I go through a 3rd party vendor for tickets again!Show lessTiffanimichele
Disappointed
As an avid concert ticket purchaser, with everything with COVID 19 going on... vivid seats was def not compliant with the situation. They gave us 7 days to respond well one I saw this email a little later into the 7 days , I call them immediately but nobody answered , I waited 3 hours for the chat online but nobody answered. Twice I did this and then decided to email them because this is ridiculous. And during this time I had a family member who was diagnosed with covid and in the hospital it was extremely upsetting. All they can tell me “ it’s past the 7 days”. Really? I am a loyal customer but from now on I will not be participating in their tickets. I will not be recommending this app to anyone moving forward. Actually , I’ve had a similar situation that happen with FGL tickets in homdel NJ as well last summer. They are awful with refund. I’ll go back to ticket master & live nation / stubhub. Thanks for not being understanding during this rough time, 7 days is truly not enough time especially being an essential worker and dealing with sick family members. They will only care when it hits home I swear. We are all in need of our money the proper way. Extremely disappointed . Never again .Show lessajn5231
