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Refund scam
I purchased tickets through vividseats for a Concert 7/4/20. On 5/9, I checked the status and realized it had been canceled on 4/30. I immediately sent an email requesting refund procedure aand was sent a reply that instructed me to check my junk mail for a 4/30 notification of the
Cancelation. That email would contain the refund instructions. Sure enough. In my junk mail I found this notification with a 7 day time frame to request a refund otherwise I would be issued a credit. My plea for leeway with this rule give its direction to my junk mail has also been denied. I am left with an 1100$ credit towards tickets that has an expiration date. So that money could be l lost altogether. It is very important to note that I have their app and regularly receive notifications from them. I also get email that goes directly to my inbox. Neither method of communication was used to notify me of the refund process. I obviously would have seen it and been able to respond if they had, which begs the question if their communication method was deliberately misguided. Criminal. So disappointing. Please do not give them business.Show lessdanoriel
Never buy from them again!
I bought tickets to see Lauren daigle in March. Due to the coronavirus, they told me I could receive a 110% credit or a 100% refund, so I opted for the refund. They told me the refund would hit my account between 2-4 weeks. After the 4th week came and went, I decided to send an email to see the status of my refund. They then tell me I was unable to receive the refund, because they emailed me 10 days prior, telling me I had 7 days to respond to an email to say I still wanted my refund or I would receive the 110% credit. I’m not one who checks my emails on a daily basis, so to say I was livid is an understatement. The tickets were a Christmas gift that were for a family member who doesn’t live here. What am I suppose to do with a credit for something I can’t use now? They were NOT Helpful, they were not putting their “customer first”. They basically just stole $375 from me after telling me I would receive my money. It’s a complete scam and I’m sorry to anyone else who has had to deal with this hypocrisy from them.Show lessbynum19
Refund policy
I give your company zero stars. My event was canceled due to the pandemic. You took my money immediately out of my account but would never put it back in after the events cancelation. You kept trying to get me to agree to reward credit. I sent numerous emails asking for it to go on my debit card, I kept up on the communication after the 4 weeks were up when you said I would see it in my account and never did. You again wanted me to put it on a reward credit and now you’re saying I didn’t respond fast enough for you so you put it on a reward credit and will still not give me my debit card credit. I have told you since March 13th in numerous emails I wanted my refund back on my debit card. You have taken advantage of this situation and have been awful to deal with. I would tell everyone to not buy tickets from your website. Your company has done nothing but take advantage of the cancelations due to the pandemic. You should just refund people their money back immediately the way they purchase the tickets!!!Show lessTheresa Gossett
Wish I could get in contact with that customer service lady!!!!
Wish I could get in contact with that customer service lady mentioned in the previous comment. I’m still at the ‘ very frustrated’ stage.🤔😬😂
A Financial Nightmare!Do NOT lose your $$!
I bought(or so I thought)tickets for the Laker game. On the way to the game, I called to verify seats because I had received a confirmation email and my card was charged but I did not get ticket info. I was told hat the seller had not confirmed so the tickets were canceled but I would receive my refund in a few days! They found other seats and my card was charged again and AGAIN the tickets for some reason could not be finalized. 30 minutes until starting time, seats were low but they found better seats but I had to pay more of course. I told them it is the only money I had left to PLEASE only charge my card if they were sure we would get seats! When we arrived at the Staples Center we got an email that the seats were sold!!! NO one could give me answers at VS and now hundreds of dollars ithe hole, my daughter had to buy her own birthday tickets from the box office because VS had taken my entire paycheck. I couldn't even buy my daughter dinnner. We were stressed, missed opening of the game and the saddest thing is I never got an apology or remimbursement for the nightmare or fees I later inurred from my bank. I had to wait over a week for the hundreds of dollars that Vivid Seats stole from me. Use Geek Seats or any other hub but this scam!Show lessMelly Laker Lover
DO NOT BUY FROM VIVIDSEATS
DO NOT BUY FROM VIVIDSEATS.
ABSOLUTE FRAUDS.
I was sold a duplicate ticket and denied entry at the venue.
Dealing with their support team for a refund is an absolute nightmare.
DO NOT DOWNLOAD THEIR APP, DO NOT GO ONTO THEIR SITE.kurisu201
Tickets
The app doesn’t let you see what seat numbers the tickets are. So you don’t know if you are sitting together are not.JMCORCORAN
Do not use this app especially to resell tickets
I purchased tickets for a comedy show and had something come up so I had to resell the tickets. So I went through the app and figured out how to sell tickets after about 15 minutes, entered in the information for the seats and thought I had listed everything needed. Vivid does not auto populate the information for you even though you purchased the ticket on their app. A few days later I get an email stating that my tickets have sold and I need to upload them. I called Vivid for assistance only to be told that my tickets were not able to be sold because they are mobile tickets. Vivid allowed me to list my tickets for sale only to tell me after they “sold” that I can’t sell those tickets. I listed the tickets for $100 less than what I purchased them for and Vivid is charging me an additional $144 as a penalty fee. So this is nearly $500 for two tickets for a comedy show. I am deleting this app and will never use it again. And definitely going to notify everyone I know that this place is a scam. I’ll admit there was probably fine print somewhere stating that mobile tickets can’t be resold but it’s definitely not easily found. For your sake don’t try to resell tickets with Vivid!Show lessB Doran
Insanely high fees
The fees are almost as high as the ticketsffs20
Tony Buckley
First time user - All rather painlessAnglo Irish Tony
