Leave a Review Vivid Seats | Buy Tickets
Dave Evans
Easy to set up appLandyDave
Contacting vivid
Customer service is one of worst I’ve e bet come across, definatly will not be purchasing any more tickets herebuddy 94
Had to jump through hoops and Prices are INFLATED!!
I used Vivid Seats to purchase 10 Phillies tickets. Payment went through fine. I started getting all these emails that reference tickets had been “sent” but no actual email with tickets. I tried calling to speak with a rep and they don’t have anyone you can talk to, all automated and we know how wonderful that can be. I did a chat session and the first rep was ignorant, couldn’t walk me through how to get my tickets, and then told me the only way to get my money back would be to sell my tickets back! I ask “How do I sell tickets I don’t have???” He couldn’t answer me and continued to get more ignorant with me. After 45 minutes he disconnected my session and I was stuck. So I had to start ANOTHER chat session. This rep was helpful. Walked me through the many steps you have to go through to get your tickets and settled my issue in 25 minutes.
I needed to purchase 14 tickets for another game and decided to shop a few sites this time. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2
separate service fees I will NEVER use them again . They charge $7.75 per ticket for a service charge but provide terrible service, then $2.50 per ticket for an “electronic fee” ummmm why???? It’s just a way to gouge prices.. pure greed!! Go somewhere else.Show lessKimberle T
The Absolute Worst Experience I’ve ever had with Buying Tickets!!!!
The App is absolutely useless....It Doesn’t store your ticket it just shows that you paid for it?? Ok... Well the Venue doesn’t care about your transaction it just wants the Barcode so they can Scan the ticket... Well you can’t get it because you need to accept tickets through a barrage of emails that most get lost in your Spam Folder.... Then you call customer service and your calling a third world country where you can’t even understand what the hell they are saying... But they get mad at you and hang up on you because I couldn’t understand their broken English..... If I could give a Negative Star that’s what I would do... I will never buy tickets from them again ever or will I ever recommend someone to them....I arrived early just to sit and fight with customer service to locate this Parking pass that I paid to much for. I ended up missing half the game and had to pay out of pocket for a parking spot... I then call customer service to get a refund because the ticket was never used or Scanned... Bit the customer rep. Just laughed and said we give refunds even though you didn’t receive or use the ticket..???? Ok well then Vivid seats are a Fraudulent company ripping people off.... Oh and it took 45 minutes after getting transferred 3 times to get that answer!!!! ABSOLUTELY THE WORST!!!! DO NOT GIVE YOUR HARD EARNED MONEY TO THESE CLOWNS!!!!!!!Show lessDario 2011
Seamus
That was easy to use and my tickets can be collected ThanksSea Mouse Gates
Needs active connection
Be careful with this app, purchased tickets to Clippers game and it worked on WiFi no problems, when we got to the game the app wouldn’t load or display the ticket QR code until we logged on to a local WiFi network causing me to miss the start of the game. The app should save the image of the tickets so they can be shown regardless of if there is a reliable 4g or WiFi connection available.Show lessregg1o
Pink concert as promised!
I would first like to say that I was extremely nervous after reading some of the reviews that I would not get the tickets as promised and that my concert experience would be disappointing because my seats were not as promised! I worried for nothing and shame on those people that wrote those negative comments… I can only think that maybe they are competitors and trying to tear people away from purchasing their tickets on Vivid Seats.
Vivid Seat is an extremely exceptional app. I arrived at the concert with my printed receipts as well as my app ready to go with just my thumbprint. It was easy Peezy! The seats were perfect and I can’t wait to go to the Rolling Stones that I also purchased on Vivid Seats. If you have any doubts let me assure you that Vivid Seat is the right app to use for any concert! Thank you so much Vivid Seat. And no, I was not paid for this review, it’s all true.Show lessLyndabythebay
Horrribleeeeee !!!
The app tells you one price and ends up charging you a whole other price moreee expensiveee I was supposed to pay 290 for my two tickets, they ended up charging me 80$ more than that and they’re excuse was that it was for the service fee and that’s a toooo muchhh !! And if u want to get a refund you should’ve bought a 22$ insurance before you paid just in case you weren’t able to go or you wanted a refund on your order ! Like really why do they charge 80$ for service feee they don’t even do anything! It goes thru the app not them they don’t need that like wow I’m just so shocked and disappointed that they would do this when you wanna buy some tickets be aware that you’re gonna have to pay a service fee that’s prolly gonna be half of what you would be paying for your ticket beware because it’s gonna be a lot and the fact that they don’t even tell you there’s a service fee in the beginning is just dumb they really should tell you that there’s a service fee that’s expensive and also that’s there’s a shipping feee for sending the tickets online 🤦🏻♂️it’s just really dumb. Really bad website horrible experience never buying on here again 0 stars negative starsss no one should get this ..Show lessCarlos0401
DO NOT BUY!!!! Horrible Customer Service
This is the first time I have used this app and NEVER AGAIN. I purchased two tickets to a Michael Buble concert for my wife and I. Tickets were advertised as Row A, and once tickets arrived they were marked ADA Section!! After calling the customer service I was informed that this was clearly stated in the fine print. Which it absolutely was NOT!!! Tickets were advertised as Section 107, Row A. After a couple phone calls I was told, there is nothing that can be done; no refund, or can’t even exchange seats for us...we are now out over 300 dollars...I am absolutely discussed at a company like this. We do not have money, as we are graduate students and this was going to be special outing as he is our favorite artist...Do yourself a favor and use literally ANY OTHER Company!!! VividSeats is nothing but a bunch of crooks who are only in it for the money... if you need anything they will gladly take your money and do nothing to make it right. Seriously; please use any other ticketing app...not worth the risk, and we paid the price...If this could be a negative star review it absolutely would be!!!Show lessOhManns
Great options
Really good variety of things to book and do! 5 stars!!ancdefghi12345678
