Avoid
I wish I never downloaded this app or used this service. Avoid like the palgue as crews and the customer service are awful. Both the crews I had were incredibly unreliable the first kept on skipping my scheduled services. They also starting send me texts directly on my mobile to try and get me to work with them outside the app. The second crew kept rescheduling because a "bad weather," despite it being 70-80 degrees and sunny all week. After messaging the crew, I came to find out, he was actually in Mexico, which is why the service was skipped.
By this point my yard was overgrown and feral and I couldn't get a response from Lawnstarter Customer service, despite multiple attempts to reach out on the app, via email, over the phone (spent about 2 hours on hold) and leaving my number twice for callback. I ended up hiring a local guy a neighbor recommended, but randomly, 5 days later, they sent out another crew, wasting their time and mine. Honestly I feel like the only way I'm going to get out of this is to start disputing charges with my credit card company.
By this point my yard was overgrown and feral and I couldn't get a response from Lawnstarter Customer service, despite multiple attempts to reach out on the app, via email, over the phone (spent about 2 hours on hold) and leaving my number twice for callback. I ended up hiring a local guy a neighbor recommended, but randomly, 5 days later, they sent out another crew, wasting their time and mine. Honestly I feel like the only way I'm going to get out of this is to start disputing charges with my credit card company.
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Response from developer
We are sorry to hear about your recent experience with one of our services. Please accept my sincere apologies for the inconvenience. Please know that we are working proactively to correct any mistakes made in response to your negative feedback. Please feel free to contact me at 855-465-4817 or email me at joey@lawnstarter.com. I look forward to hearing from you soon! Joey Experience Specialist at LawnStarter
Horrible customer service and communication
I had service for almost 2 years. At first it was great. In early 2021, my normal crew was missing lots of cuts and my yard was a wreck. LawnStarter transferred me to a new crew. The first cut was great and I even set up extra services - spraying - with the new crew. They suggested a flower bed, but after discussion of the chemicals used and vegetables sharing that bed, we agreed for the lawn area only at the same quote. LawnStarter then transferred my crew again... without any of the communications about where to spray. So I got a great mow... but my vegetables were sprayed and my yard wasn’t. I reported the issue to LawnStarter and they offered no resolution and maintained the charge - despite sending screenshots of the full communication about the spraying with the first crew and second crew confirming the approved area wasn’t sprayed. They then cancelled my services (I already had online)... but sent a screenshot of where they cancelled another customer’s services instead. I am contesting the charge for spraying with my bank and have cancelled all services with LawnStarter.
The last month has just been a comedy of errors. LawnStarter has terrible communication and customer service. Instead of having this horrible middleman muck up your lawn care, engage a local crew directly.
The last month has just been a comedy of errors. LawnStarter has terrible communication and customer service. Instead of having this horrible middleman muck up your lawn care, engage a local crew directly.
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Response from developer
This doesn't seem right. We apologize for any inconvenience. It is my professional responsibility to provide remediation for service experiences like yours and to make up for our mistakes. Will you please call me at 855-465-4817 or email me at joey@lawnstarter.com so that we may make contact? I look forward to assisting you and making this right! Joey Experience Specialist at LawnStarter
Horrible service. It’s garbage.
The app is nice, the idea is great..But the service is awful. As everyone mentions the crews are unreliable and never show up on time. They cancel until it fits their schedule not yours. So it might be one or two weeks after the date you were supposed to have service. Then if your grass is too long -because they stalled - they charge you extra. So you end up paying a ton for a lawn that isn’t cut regularly and looks horribly overgrown half the time.
Also crews can just bail on customers at any time so they game the app. They commit to more yards than they can cut. Drive by and keep the easy flat yards they can do quickly and cancel on anyone with a couple of trees or fence that needs to be edged. Again leaving customers without reliable service as they wait for a new crew.
Also 3 cut minimum when you sign up is garbage. If the company offered a quality service people would stay because they like it. Not because they are contractually obligated. I have a feeling a lot of people leave after 3 cuts.
Also crews can just bail on customers at any time so they game the app. They commit to more yards than they can cut. Drive by and keep the easy flat yards they can do quickly and cancel on anyone with a couple of trees or fence that needs to be edged. Again leaving customers without reliable service as they wait for a new crew.
Also 3 cut minimum when you sign up is garbage. If the company offered a quality service people would stay because they like it. Not because they are contractually obligated. I have a feeling a lot of people leave after 3 cuts.
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Response from developer
We apologize for any inconvenience our service may have caused. Our remediation campaign seeks to turn your experience around and improve your level of satisfaction. Please feel free to contact me at 855-465-4817 or email me at joey@lawnstarter.com. I look forward to hearing from you soon! Joey Experience Specialist at LawnStarter
Would not recommend this service
I used this service for exactly two cuts last year. I ended up cancelling my service because the gentleman would not come when he was supposed to, and when he did, he was in a Kia Soul. I contacted the company to cancel my account, and did not think twice. Winter went by, and come spring they sent the same gentleman out to my house without notifying me that they had reactivated my account. I explained to them that I did not request this, and that my account was supposed to have been cancelled. They proceeded to tell me that they are not going to refund the cut that I did not request. I would recommend doing anything else for your lawn needs before using this service.
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Crews are unreliable & they charge extra fees
I started on LawnStarter right before winter so I signed up for monthly cuts because the grass grows slower. Now that it’s spring, I switched my frequency to biweekly cuts yet the crew didn’t come for weeks and never communicated. After reaching out several times through the customer support to ask why my crew was still coming monthly when I signed up for biweekly and I finally got my crew switched so my lawn could get cut. By this time, my lawn was way overgrown and when the new crew cut my lawn, they charged me an extra fee for long grass.
How is it my fault that the LawnStarter crew didn’t show up as scheduled? Why am I responsible for paying a long grass fee for their negligence? This is ridiculous - I cancelled my service and I’m trying to get the fee refunded. I definitely wouldn’t recommend lawn starter - it’s been such a headache. Instead search for a local small business lawn care company (I found my new one through Facebook marketplace and they’re great) and support local :)
How is it my fault that the LawnStarter crew didn’t show up as scheduled? Why am I responsible for paying a long grass fee for their negligence? This is ridiculous - I cancelled my service and I’m trying to get the fee refunded. I definitely wouldn’t recommend lawn starter - it’s been such a headache. Instead search for a local small business lawn care company (I found my new one through Facebook marketplace and they’re great) and support local :)
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WORST Service, do not subscribe
Terrible customer service. I subscribed because with COVID I was hoping to take one thing off my plate but communicating with them creates more stress and anxiety— and all for just a lawn.
They quote you one rate and then tack on additional services once a crew arrives onsite. There standard quote comes with lawn and edging services but it’s not true, edging is not included. The crew comes onsite with one expectation, you have another and soon it’s tense and odd conversation because the LawnStarter reps do not know how to clearly communicate and set expectations.
When I tried to talk to someone couldn’t get anyone on the phone but did receive an email response. Every time I answered the email, another rep responded to me and it became a circular conversation— me repeating. Honestly a true waste of time. If you want to keep your sanity, I do NOT recommend
They quote you one rate and then tack on additional services once a crew arrives onsite. There standard quote comes with lawn and edging services but it’s not true, edging is not included. The crew comes onsite with one expectation, you have another and soon it’s tense and odd conversation because the LawnStarter reps do not know how to clearly communicate and set expectations.
When I tried to talk to someone couldn’t get anyone on the phone but did receive an email response. Every time I answered the email, another rep responded to me and it became a circular conversation— me repeating. Honestly a true waste of time. If you want to keep your sanity, I do NOT recommend
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Look for another lawn company !
This is the most aggravating and frustrating service . I have asked a month ago to get a quote for pulling weeds and flower beds . I get text after text saying they’ve sent me a quote - open up the app and no quite is there . Not to mention the gentleman said two weeks ago he would come back the next day and pull weeds as I played them to do it through a phone call . He never came back and now it’s time for a mow again and they continually send me texts with quotes I’m unable to access . The frustration and lack of customer service is enough to make me use another service . So many other companies to choose from that aren’t this difficult to communicate with and who will follow up on what they say they’ll do !
Search for other options than Lawnstarter
Search for other options than Lawnstarter
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Didn’t Finish Job and No Support from LS
Unbelievable what this company does! First off the guys that showed up started mowing my lawn which by the way I waved to them at the start. However after a few mins they stopped and started packing their truck. I went outside to find out why and the drove off and didn’t even give the curtesy to speak with me. I come back in to find a quote for a long grass mow which wasn't the case. It did have a couple of weeds that had grown high. I would have paid them extra and negotiated but that’s not what they did. On top of it when I contacted LS which there is no phone to call they just cancelled my services all together and told me I’d have to resign up! Now I have a yard that needs service and no one to do it. I’m scrabbling to find some one because the grass does need to be cut. DONOT USE this service! Terrible support and horrible lawn service providers. My last crew would blow all the leaves from the yard into my flower beds!
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Unprofessional
I thought I was getting a good deal signing up for Bi Weekly lawn care , but I was wrong . Upon signing up , I was under the impression (since this was on their website) that I would get service on Thursday . After signing up - and PAYING - my service date was moved to Monday . I wasn’t too happy about it but I let it slide , and when Monday came - I received a message about a RESCHEDULE due to bad weather which I understand. They would be out here for my lawn on Wednesday or Thursday . Well it’s Wednesday now , I messaged the crew to ask when he would be here and TONY told me he would “hopefully be here around 2” , by 2:30 he sent another message “sorry I’ll be there in an hour” ... well it’s 9:00pm and nobody is here . And I’m going to get a ticket from the city for having grass over a certain amount of inches . Just completely unprofessional this company is and at this point, I’ll just get a refund and ask a neighbor to mow the lawn . I’m sure they’ll appreciate my money .
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Just want the job done
Having respiratory problem, I think Lawnstarter is a good service if you choose to use it. I am not picky about my lawn, just want basic mow, edge, and lawn waste removal from them. First time, lawn waste was put in my trash can. This is not authorized in my subdivision. I notified the app. The guy promised to come back and remove it from my trash can. I ended up doing that myself. Didn’t want to pay a fine for that. We have a certain day once weekly the city picks up lawn waste in my neighborhood. Since then, had different guys. Always come when they say they will and always let me know if date needs changing due to inclement weather. They have done what I required. Yes, they do send quotes for other things but you don’t have to accept unless you want to. I can cut my own hedges, may not look good but I can. I don’t want to know these guys on a personal basis. Don’t want them to know or meet me. I prefer not to be home when they come. They may have a shady background, who knows? Feel safe as houses are very close in my neighborhood. Security cameras and all. No need to open or close gates or have a dog issue.
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