ALICE Staff User Reviews

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A lot of glitches

Too many glitches happening to be able to work normally with this app. Constant issues with close to 0 support for Alice team.

GabriellaTod

6 months ago

Worse app ever

I'm working now for a hotel, and using this app, but is worse app ever, is slow, we lost information, we lost tickets, and the support service? Is terrible!!!!

Luis Miguel Mora

3 years ago

Tremendous amount of crashed

This platform is on the right direction however still has a lot to catch up to Hots sauce. Troubleshooting help: if you don’t send a screenshot they are unle to resolve the problem.

Decent app.

Nicayork

3 years ago

Face log in

Can you please activate face log in and zooming pictures thank you so much

170CHINO

3 years ago

Response from developer

Hey there! Thanks for the 5 stars and the feedback - we are looking into these and will announce them if they become available :)

Mixed feelings

I just wish I didn’t have to log back in each time I’m idle.. it’s kind of annoying having to log in each and every time, there’s even no remember me option.. it also has its bugs every now and then like messages not loading

Bass market

4 years ago

Response from developer

Your local administrator controls the duration for the idle logout. If they need assistance setting it, please ask them to contact our support team at support@aliceplatform.com Also, our team is investigating improvements that will allow a simpler login experience including "remember me" as well as options such as facial recognition.

Terrible software , terrible execution and terrible support

Highly recommend not using Alice

xyloxes

4 years ago

Really a very poorly thought out and executed application

Alice is riddled with usability issues and is very frustrating to deal with.
Not recommended

Steamingbiscuit

4 years ago

Response from developer

Thank you for your review. One of our teams is currently looking at improvements to the ALICE Staff app. We would like to get more detail about the problems you have encountered. Please contact support@aliceplatform.com with more information so that we can correct the problems you're having.

Useful kinda...

This app both on the phone and the computer is weird. They have similar problems, on this app in particular though, it’s sometimes hard to tell if it’s working in the first place until you go back to the computer to verify. Messages not loading at all or taking forever or keyboard lag are problems in this app as well as the browser version. If you sign out, you still get push notifications even if you see the log in page, which would confirm you’ve logged out if I’m not mistaken, but until you close, then reopen the app, see the log in page again, then re-close the app, the notifications keep going. Unfortunately it’s not my choice nor my managers or even property managers choice to use this system so we are stuck with it.

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n64king

4 years ago

Response from developer

Thank you for the feedback. Regarding logging out and notifications, we're aware that this is confusing for users and are currently working on an improvement for it. The way it currently works is that we require you to logout after a certain period of inactivity, but while you're in this state, we continue to send notifications to you. This is why you can think you're logged out but still get notifications. The only time notifications will cease is if you explicitly log out of the application by clicking the logout button. Regarding performance, we're also aware of these issues and have a significant effort planned for this quarter to improve the performance of the mobile applications. Once that work is completed, you should see improvement. Thank you again for your feedback and if you have any other issues, please contact support@aliceplatform.com directly.

Login Issues

The system times out way to fast after this new update. When you’re busy at work, who has time to log back in every 10 minutes! It’s annoying and time consuming.

Davinci🤷🏽‍♂️