Very user friendly
The app eliminates all need for pen and paper for the staff. A Messy operation communication is completely transformed into a one stop shop for all departments. The desktop version is such a great tracking and dispatch system and the app is a user friendly workflow manager for being on the floor. Absolutely love it.
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Syncing Problems
The app doesn’t seem to sync up with the website version, tickets made on the website aren’t showing up on the app on my iPad. Is this a problem that will be fixed soon?
Response from developer
We are interested in solving your problem but need more information to do so. Please contact our support team at support@alice-platform.com or use the form at https://www.aliceplatform.com/alice-customer-support. Hope to hear from you soon!
Insane battery usage
If you forget to force-kill this app, it will continuously drain your battery. Doesn’t matter if you’re logged in or not.
Bad. Just bad
The service is a great idea. The web app is solid (could use some features). This mobile app, however, is a broken, poorly optimized, buggy, unusable mess. Between the constant freezes and unending load times, the app is a chore to use. Personally, I use a company iPod that's locked to the app and I have to do a hard reset of the device many times a day just to use it. What's worse is that it's the same problem with the Android app. How this got past testing is beyond me. I commend your top-notch sales team for convincing the company I work for that this is a good product (though, I can't imagine they had to try hard. They are easily impressed by shiny things).
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Always bugs which take forever to be fixed
I don’t know what is the problem with them but it really seems like they need new programmers. There are simple issues like people are not able to login or people are not able to switch to another device and you’ve been told by the support that they will be updating a system and by next week there should be a new working version However the next week to situation will be the same. The support will always send you links to videos which don’t show the reality and are useless. Therefore the system is very unreliable and I would not recommend anybody to switch to Alice.
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Good app but...
Let me start off by saying, the app is pretty good, it had its quirks that sometimes can be a little bit of a pain (I.e some ad like Alice screen that sometimes appears and won’t go away until you close the app and reopen it).
The one major gripe I have with the app is how much of a battery hog it is, there’s no reason for it to take as much battery usage as it does. It can easily drain a phone from 100% before the work day is over sometimes. If they could improve this, the app would be much better.
The one major gripe I have with the app is how much of a battery hog it is, there’s no reason for it to take as much battery usage as it does. It can easily drain a phone from 100% before the work day is over sometimes. If they could improve this, the app would be much better.
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It's like uber for hotels.
The most efficient yet elegant app I've ever used at a hotel. Really great when you're in a rush or don't want to deal with hotel staff. Every hotel should be offering such a simple, seamless way to order. This is the future.
Great application for any team
Brilliant app.
