Useless! Lacks the right kind of information and functionality.
Terrible! As if designed by someone who does not use the bikes, lacks the right functionality or information for a regular user.
1) lacks functionality to extend rides when no docking station is available (so you end up being charged money when you should not)
2) not up to date on where docking stations are (I actually docked at a station that did not appear on the app)
3) finding a docking station is too fussy. unlike the Barclays app, you can't find a docking station by navigating the map (the stations don't update if you shift the map left or right, up or down) - you have to know the full post code (it won't take SW7) or input the names it knows (St. James's is an area of central London but it thinks I mean Hammersmith)
4) when you look at the map, the icon showing how full a docking station is displays percentage availability not actual numbers (unlike the Barclays app) so you don't know if there is 1 empty spot or 10 - the icon may look similar depending on the total number of stands
1) lacks functionality to extend rides when no docking station is available (so you end up being charged money when you should not)
2) not up to date on where docking stations are (I actually docked at a station that did not appear on the app)
3) finding a docking station is too fussy. unlike the Barclays app, you can't find a docking station by navigating the map (the stations don't update if you shift the map left or right, up or down) - you have to know the full post code (it won't take SW7) or input the names it knows (St. James's is an area of central London but it thinks I mean Hammersmith)
4) when you look at the map, the icon showing how full a docking station is displays percentage availability not actual numbers (unlike the Barclays app) so you don't know if there is 1 empty spot or 10 - the icon may look similar depending on the total number of stands
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Mr.
Uploaded and used it today with a US credit card with a chip. App told me where to find a bike and how many available. When locating a docking station it informed me of available docks. You must have internet on your phone.
😀
😀
Only works with UK credit card
Useless if you're not a UK credit card holder.
Awful
The old Barclays Bikes App wasn't great but it was much more useful than this app (and I wish I still had it, if only to locate stations more effectively). This app needed a lot more planning and testing. Difficult to use in so many ways. Needs a substantial revision.
Cycle Hire App is better.
What should have been a carbon copy of Cycle Hire - or just bought them out - is instead an in your face, don't forget this is Santander, overly sponsored, clunky app.
It does add a feature to hire a bike through your phone - but only get the app when you want to do that.
Otherwise - Cycle Hire is much better.
It does add a feature to hire a bike through your phone - but only get the app when you want to do that.
Otherwise - Cycle Hire is much better.
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Useless
Who designed this app? A five year old child could do a better job.
The 'Signup' page is very confusing and lacking adequate instructions. Having only one field to enter a password without a second confirmation field is big mistake.
The obligatory spam/junk email avoidance questions are not 100% clear if you are actually agreeing to receive junk emails etc from TFL and Santander or opting out of this.
Then before pressing 'next step' you are not given any indication that your smartphone will switch to camera mode in order to capture an image of your payment card. This didn't work at all and the app wouldn't respond to the 'cancel' or 'enter manually' options. What should be a simple process was very frustrating. Needs a lot of refinement.
And disappointingly it only appears you can only essentially hire one bike at a time - it's useless if you are with family/friends and want to take out a couple of bike on the one account.
In addition the 'status' of bikes or spaces available at individual docking stations displayed on the app is not a 'live' reflection of actual conditions. I'm not sure what the delay is but kinda makes this element a waste of time unless it's updated accurately and more frequently.
The 'Signup' page is very confusing and lacking adequate instructions. Having only one field to enter a password without a second confirmation field is big mistake.
The obligatory spam/junk email avoidance questions are not 100% clear if you are actually agreeing to receive junk emails etc from TFL and Santander or opting out of this.
Then before pressing 'next step' you are not given any indication that your smartphone will switch to camera mode in order to capture an image of your payment card. This didn't work at all and the app wouldn't respond to the 'cancel' or 'enter manually' options. What should be a simple process was very frustrating. Needs a lot of refinement.
And disappointingly it only appears you can only essentially hire one bike at a time - it's useless if you are with family/friends and want to take out a couple of bike on the one account.
In addition the 'status' of bikes or spaces available at individual docking stations displayed on the app is not a 'live' reflection of actual conditions. I'm not sure what the delay is but kinda makes this element a waste of time unless it's updated accurately and more frequently.
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