Leave a Review Nippon Life Benefits® Mobile
Why is this even an app?
First off, you can never find a provider. I did a simple search, general doctor, 50 miles anywhere in my state. NO PROVIDERS FOUND. I need a neurosurgeon, no providers found! Honestly, what’s the point of this app when you have to call every time to get assistance?willnotbecensored
No way to upload files for new claims on mobile
Isn’t that half the point of the app?lightnavyblue
It is 2024 but this app struggles to perform basic functions
The provider search by city/state crashes the app reliably.
Claims details don’t seem to show.
Login seems to require 2FA constantly, which is a hassle.
It’s been several years and it hasn’t seemed to improve much.
For the high rates being charged to NLB customers, I would expect this app to work better than it does.Show lessJethrowBodeen
Cannot log in
Login with laptop but the same credentials doesn’t work with this mobile appPTL111
Just an awful app
Will never let me log in even with all the proper credentials please fix this applono01
Trash
Find providers never worked.
The only functional that was usable wea the ID card.
Now, can’t even login.NYB哥
App does not work most of the time I need it
This app cannot recognize user login. All claims do not load if you ever do get on. Half the time it is down and force closes with minimal functions. It makes insurance somehow more frustrating than it already isKadachi16
Something went wrong. Please contact customer service
This is all I got for this app “ Something went wrong. Please contact customer service for further assistance”.Does not work
I have two accounts registered and only my expired account shows up on the app. The website provides a choice but not on the app. I appreciate that they are trying to provide access to past claims information, but the app needs to work.Chihuani
Several errors and features unavailable
Vision benefits show not available when I tap the button.
Find Provider for medical and dental return a “something went wrong” error, and vision forwards me to my browser instead of searching in-app.BLQthril
