Do not recommend
- I’m not wasting time and money getting my brand new vehicle inspected.
- I’m not spending $45 (or $150 if you’ve ever lived in NY for some reason) for you to do a background check. That’s a cost of doing business that should fall on the company, definitely not the contractor. No other app or company has ever asked me to pay for a background fee.
- They charge a cancellation fee to drivers ranging from $10-50. How ridiculous. Their video tries to explain how it is not a punishment but there’s no going around it. Your parent/spouse/child suddenly in the hospital? Pay up. You get in a car accident? Pay up.
- To move on with the onboarding process you half to watch a HALF HOUR LONG video that explains nothing but common sense, and about 7 minutes explaining the clumsy flow of this app. AND THEN you have to answer a 41, forty one, question quiz on the video. It’s easier to sign up to deliver people (which doesn’t say anything good about uber or Lyft either 😂)
There’s better apps and services to use. I will not be recommending this company to customers or other gig economists.
Response from developer
We're sorry GoShare was not a good fit for you. We do require a background check to join, and you can provide your own or we will link you with a 3rd party company to do so. Fees are more expensive for checks that include NY searches because that state charges more for records. Cancellation fees are waived for drivers that have vehicle trouble or family emergencies. The fees are in place to prevent abuses by drivers that take projects without reviewing them and cancel without much prior notice, leaving customers in difficult situations. Best of luck on your next venture.
Contractor
24 to 48 hours some pay same day customers pay with a credit card they already have their pay because I worked for them I put off working for 2 other companies and because they haven’t paid me I’m short on rent definitely not starting out on the right foot and still they have the nerve to ask me to continue doing gigs not this man until I get paid not to mention it was a 540 mile round trip that I have to pay for fuel and tolls up front and pay my way home so far not so good I hope it improves
Response from developer
We're sorry for any payment challenges. We currently use BrainTree, a Paypal company. If they are having trouble with a transfer, and we want to release a payment quickly, we do use traditional Paypal to get you the money asap. Our app will suggest the fastest route (which may include tolls, which are reimburseable). But, if a route with a similar ETA is available and does not include tolls, you may choose to take it. However, drivers are discouraged from taking longer, circuitous routes may inappropriately run up the clock and bill for customers. If you have a question about a particular route, toll reimbursement, project, or payment, please reach out to cs@goshare.co. They are always happy to help.
Jobs not being vetted correctly.
Response from developer
We're sorry for any confusion. We are planning an upcoming release that will better map out these multi-stop jobs for delivery professionals. If you have any questions about a job, or think a customer is trying to cheat the estimating tool, please reach out to us using the chat option in your app (under help). All projects have a customer phone number that become visible once you accept the project. You can also reach out to our service team in the app using the chat feature.
Terrible
Stay away from this app I’m sure there are much better ones out there.
Response from developer
We're sorry to hear you had a poor experience. Our team is available from 6 am - 9 pm PST via chat and text, with instant replies. You can chat through our site and app. You also have the customer phone number in the app to reach out and coordinate with them if you can't find the address. If you have any questions about the service, please reach out at cs@goshare.co. We do not ignore voicemails or messages from our users and will get back to you promptly.
GoShare, best of the “Gig Jobs”!
Brand new vehicle
Response from developer
@michaelzxq - Congrats on the new truck! We're sorry for the hassle. Inspections are required for our insurance. Our vehicle inspections are a bit different than the DMVs, so the vehicle sticker doesn't cover it. We hope you are able to turn in a quick video inspection and get back on the road quickly. If you have any questions, reach out to drivers@goshare.co.
Project requests don’t show on app.
I am a new driver for your company. I have the utmost desire to be part of this team and make money for everyone involved. Nonetheless, I am very frustrated with my experience so far. In the last 3 days I haven’t been able to get but 1 project. For some reason I am not getting requests to my app. I only receive emails which I reply with the word “accept”, but most times, nothing happens. I deleted the app and downloaded it again and it is the same thing. I borrowed a friends phone and downloaded the app on his phone and I was able then, through her phone, to accept the 1 job I have been able to do. I triple checked and my phone have push notifications activated. I don’t know what seems to be the problem, and I have only been able to communicate via text messages with your support team.
Just right now I received an email with a project but nothing on the app! This is very frustrating! As of right now, I am in the negative with GoShare. I haven’t been able to even recuperate the cost of the background check. I will really appreciate some technical support with this app. I have friends that have trucks and were all waiting to see what was my experience, to see if it was worth it before they move forward or pay the background check. As of right now, my experience has been very frustrating and disappointing. Please, I need some technical support. Thanks in advance.
Response from developer
Sorry to hear that. We want you to make money as well. It sounds like it may be an issue with your device since GoShare was working on your friends device. Please email cs@goshare.co and let us know the make and model of your device and we will try to help.
App fails to display date/time for jobs. Repeatedly reported issue
For over a year, my app has stopped displaying the date/time for jobs. I just recently found out (from the customer service) that I am not the only one with this issue. My previous work-around was quickly swapping to my email to check the date/time of the job, but the company recently updated their email format and removed the date/time.
Now, I have no way of accepting a job without blindly hoping that I will be available. As a military member, I cannot simply up and leave my day job on a whim, so I carefully select which jobs I accept.
I would love to continue to do this work, but I’m at a stand-still and can’t participate until this glitch is resolved.
I have reached out to customer service no less than three times over the years; only on the most recent attempt did they admit that the problem expanded beyond me alone.
For the record and tech support purposes I’m on an iPhone 7 Plus with the latest iOS installed.
Response from developer
Sorry to hear that. Its important that you can see all of the details of the projects before you accept. I believe this problem was fixed with the latest update. If you are still having trouble please email engineering@goshare.co and let them know what type of device you have and send screen shots if possible.
