MATIC User Reviews

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تجربه سيئه

حجزت في مارس 2020 باقة افنان الباتل ،ووقت الحجر تأجلت الزيارات وليومكم هذا ماني قادره استرجع المبلغ 500 ريال ومافيه حجز متاح !
وكم مره أحاول أتواصل على الإيميل يقولون مافيه مواعيد متاحه طيب والمبلغ أبي أسترجعه !!!

nnnnnnnnnnssssssss

4 years ago

Response from developer

نعتذر منك، للتوضيح، قيمة حجزك تمت إضافتها إلى رصيدك في التطبيق للحجز به عند أقرب توفر. نرجو منك تفعيل التنبيهات في التطبيق للحصول على آخر المستجدات.

Theft

This company refuses to give my money back. Guess how much? A whopping SAR 800 in matic e-wallet. And not only that, guess what else? I asked for their service at least to make up for the SAR 800, and they also said no!! Theft. Pure theft.

Their customer support is also terrible! The chat agent ends the chat without responding to my answer so many times, they just copy/paste responses and try to avoid any real customer complaints. What a joke. Not recommended. Trust me, whenever you face an issue and trust me you will, this company will not support you for any step of the resolution of your issue. Back away and don’t request their service.

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Hussam M.

4 years ago

Response from developer

We apologize for this inconvenience Hussam! Please be advised, any remaining balance is credited to your account for use upon service availability. Also, our team is available via in app chat 7 days a week for assistance.

BR 12345

App hard to use. Location finder does not work. Can not speak to anyone on phone. All in all terrible first impressions.

BR 12345

4 years ago

Response from developer

We apologize for this experience! Please contact us through the in app chat and our team will assist you with your inquiries right away!

I would never recommend it to anyone

They don’t care about the customers , They canceled my appointments and they didn’t refund my money its 1100sr

hnf1986

4 years ago

They dont refund your money

So i canceled all my visits a month before the CoVId thing started and the money (around 1,100 riyals) went into my account.
Yet when i asked the customer service to send to bank, they refused !
Is this kind of a joke?
Not sure whose money is it. They are reserving my own money! Unacceptable and will take it further if noone returned it.

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Loulwak

5 years ago

Response from developer

Hello Loulwa, We contacted you regarding this issue, and we apologize for the inconvenience!

Good service 👍🏼

Thank you Matic, it was a great service’s.

S_AF3

5 years ago

All in DARK

I love the dark mode option on the app.
I am able to book my next day cleaning visit while in bed before going to sleep.

HaZo21

5 years ago

Response from developer

All right! We're glad you're familiar with our unique features, thank you for your rating!

Bad service

Terrible customer care, the driver came two hours before the agreed on time and they left before I was able to get there and now I have to wait two days so the “try” to help me
Worst experience ever never again with this app or these people.

the-awesome_dude

5 years ago

Simply the best!

The best so far. Committed workers and very helpful and responsive customer care.

Keep it up!

GG2O2O

5 years ago

تجربة سيئة

مرحبا
يعطيكم العافية بس تجربتي معاكم جداً سيئة كشركة كبيرة لها فروعها رضا العميل يكون من اولوياتها
انا اخذت اجازة من الدوام بعد ما حجزت عاملة و في الأخير ضاع يومي ووقتي و الادارة تقولي السائق اتصل عليك وانا ما وردني اتصال او خدمة موجود و قدمت شكوى و الادارة اتصلت تعرضني ان اجباري احجز خدمة ب 66 ريال عشان احصل ع الزيارة اللي دفعت قيمتها 114 على الأقل يتن التعويض بزيارة بنفس المبلغ اللي دفعته فقط

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^^zooz^^