LawnGuru User Reviews

Guru Ventures, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Not What it Could Be

This could be a great service.. but it’s just not. The company isn’t proactive on anything. Problems are only addressed on a reactive basis. Also it seems like the most common solution is just to change providers. No accountability just spin the revolving provider door. We have gone through countless providers in the last two (or so) years and it just got old. Additionally the value just isn’t there.. in such a competitive market we get offers from providers all the time that are at or below what we currently pay. There’s just not enough to compel us to stay. It honestly feels like revenue and volume are the only things that are important to the company.

Show less

caustin919

3 years ago

Bad providers (you get what you pay for)

Two months and three different providers for weekly lawn mowing. Two missed weeks due to a no-show and a service provider cancellation. Two of the providers dropped my service request for reasons unknown to me.

Last provider damaged a newly repaired/replaced section of fence. Contacted LawnGuru and was told that scraping and chipping several new boards in several different locations is “normal wear and tear” and “not negligence” even though none of the previous service providers seemed to have this difficulty. (I even specifically told all the service providers to be extra careful around my new fence.)

LawnGuru pairs you with cheap, fly-by-night service providers who may or may not show up and may or may not damage your property.

Show less

pzsmrfiy

4 years ago

Great job all summer despite COVID!

I don’t know how you guys did it but every week this summer was a job well done. I know your company had to jumble a few providers at the beginning of the mowing season which I’m guessing everyone understands was because of COVID but regardless of who showed up, they met my expectations. Once my regular guy was back, each mowing and clean up job was fantastic. Also I really appreciate that 100% of my tip goes to the people actually cutting the lawn. Some companies like uber and Lyft keep a portion of tips which is not good business in my opinion. Kudos for doing the right thing and treating the people on the mowers well!
Customer for life,
Todd

Show less

Appjective

4 years ago

First time customer

This is a great service if you’re looking for a simple, quick way to locate the right person for a project - big or small. It beats calling around to search trying to get bids. I didn’t give it 5 stars only because I had a problem that could have been avoided. Lawn Guru ran an authorization for our credit card 15 min prior to the vendor’s scheduled arrival time & cancelled our service when the card didn’t go thru. There was nothing wrong with the card - we were told the charge was interpreted as fraudulent. The authorization should have been obtained a day ahead to avoid interfering with the work schedule. Communication with Lawn Guru is also difficult. You can’t get a live person on the phone. The local vendor we hired through Lawn Guru was excellent though. We are very happy with his work.

Show less

TRG1995

5 years ago

Response from developer

Thank you for taking the time to share some feedback here! I am sorry to hear that you were unsatisfied with your most recent experience in regards to the card failure. You made a great point, and we actually used to authorize payment the day before service, but when customers would see a pending transaction on their statement and no service provided, it caused a bunch of confusion. This is why we opted to only authorize when a provider was actually heading to the customers home. I can understand how that would be frustrating and I’ll see if there’s something we can do better. In the event of card failure, customers are emailed and texted immediately so they can add a new card right away in order to avoid service disruption. While I’m not sure why Stripe (our payment processor) flagged your card in this case, I’d be more than happy to dive deeper into it for you if you want to shoot me a message at support@lawnguru.co :)

Consistency is Key

It’s been a little over a year since the same guy has been cutting my lawn (even returned after winter) and the process couldn’t be easier. I get the text he’s on the way, takes him about 5 minutes to cut (small yard), and a text when he’s done, with a photo uploaded to the app. I’m always at work when he comes by and I’ve never even seen or had to talk to him. No complaints. Wish I could leave him a tip in the app :). I also use the app for snow removal in the winter and again it’s like clockwork, with a simple option to skip removal if desired. Different person each time, but always quick and efficient.

Show less

Amanda Juncaj

5 years ago

Leveled up lawn care, FINALLY

I had a crew come out and I honestly didn’t know what to expect but I appreciated the text alerts so I knew when my lawn was getting cut. Unfortunately, they did miss a strip which i have to admit, when I first moved in, i didn’t know my property line either so I didn’t fault them for that but I wrote into customer support and they helped me get my provider back out to correct the issue. I actually got to meet him which was cool and he was very professional and apologized. I was a little concerned he would be upset having to come back but he said he really appreciated the feedback and was glad he could correct it, he even agreed to take on my lawn for the season!

Show less

Zsch A.

5 years ago

Missed areas of lawn

I have used LawnGuru for my personal house quite a while. Then I used them for one of my moms rental houses. Two times they cut grass and did not trim around bushes so on the third cutting I messaged provider to make sure he trims around the bushes. He did not. In fact he missed the entire side yard as well and did not trim around the concrete patio. I took pictures of what was not cut and sent them to the company, I was told he would be back out to correct the issues. He showed up almost two weeks later did nothing but take a picture of the patio my mom already cut and said he corrected the problem. I had complained about patio, but also the side yard which was two different heights because he didn’t cut it all. I proceeded to try and go through customer service to solve the issue. They refused. They said that since it had been so long since my lawn was cut I needed to order service again. They could not understand that I did not want to pay again when it was not cut the first time. So nothing was solved

I then got an email from the company asking if I was happy with customer service I of course replied that I was not. They then proceeded to keep questioning me about their app and whether I input the proper area to be cut and of course I did but they were continuing to act as if the problem was me even though they took two weeks to address the initial problem the refused to believe their provider did not do the job. They were just trying to blame me.

Show less

ATW619

5 years ago

Response from developer

Hey Annette, thanks for your review and sorry for the inconvenience. We'd love to make this right, but honestly, LawnGuru might not be for you or your mom. We're crazy about customer service, but we definitely don't have a magic wand or psychic abilities. We're working on those, but until our experiments yield some results, we're limited to the powers of technology and non-magical humans. In your case, we did issue a fix-it ticket when you contacted us 5-days after the service quality window closed and agreed to get out to your mom's property. Elucidating for context, you order service 1x a month when we cut most properties in the area 3-4x per month, which often incurs an overgrowth charge that we heavily discount for you. You contacted us on a Friday, when your provider was out of town so he came out on the following Monday and fixed the missed areas, which our team realized weren't mapped on your yard for service! Easy fix, we updated it and honored the Guru Guarantee regardless. We know this, despite you saying your mom did it because we have before and after pictures. As we explained, it makes no sense for your provider to have those if your mom did the fix instead of us. It also doesn't make sense that you wouldn't cancel the job or talk to us when you got the "provider on his way / job started / job finished" alerts. Anyway, no problem we happily got your cut corrected and up to your expectations. Unbeknownst to us, you then unilaterally determined that we didn't do the fix-it and now we owe you a free cut. We are happy to go above and beyond, but not unreasonably so. You can't order a pizza, omit peps, get the peps still, and then decide you had peps in the fridge and are actually owed a free pizza. Despite this, we hope to welcome you back in the seasons to come.

Lawn, Yard & Snow? Yes I need help!

AMAZING!!! I can’t tell you how many times I’ve needed yard help because my hubby was out of town. I call around to all the landscape businesses nearby and everyone is booked or they don’t even return my call! A friend of mine mentioned LawnGuru on Facebook and I signed up right away. This solves a genuine problem I’ve had for years. I love it!
I was out of town for a quick vacation and didn’t want my husband to have to mow as soon as we got home, I set up service for the day before we got home and couldn’t be happier!
Keep up the good work!

Show less

hannahlarue

5 years ago

BEWARE!

Funny that the same thing has happened to others, not just me. We’ve used this company three times now in the last 6 weeks or so. The first lawn company that came couldn’t complete my backyard, because “it was too wet”. Messaged me on the app and said he’d be back to finish it. Never showed (are you surprised?!) The second guy mowed our front lawn, but here’s the kicker: he couldn’t figure out how to open our gate to get to the backyard. And I was home!!! He never knocked, never called, just left. So today the last guy comes and gets into our backyard no problem....then charges me an extra $20 because it’s overgrown. ITS OVERGROWN BECAUSE THE JERK BEFORE HIM NEVER MOWED IT. So I was quoted $41 by the app, but $62 was withdrawn from my account, without my permission. Guess what customer service said?? There’s nothing they can do, but they’d be happy to put some coupons on my account. These people are a joke. I’ve spent so much money in just the last six weeks, and nothing to show for it but a headache.

Show less

LinZ Raye

6 years ago

Unreliable service, poor provider management

This is the second season attempting to use LawnGuru to provide weekly cuts for my property. First season was bad enough - started halfway through the season and had someone come 11 times out of 19 weeks (so much for weekly service). Plenty of times with very high grass — and as a customer I need to remind LawnGuru, via the app, that nobody came out. There’s no proactive checking in. I chaulked it up to starting mid season, maybe not having providers, but kept the account active and hoped for something better starting the season with LawnGuru — huge mistake. So far with 8 weeks in the season and weekly cuts selected, I’ve had *2* cuts, and now they tell me (after following up via the app like it’s my part time job) they don’t have anyone who can service the property. FANTASTIC. Not only are their providers all booked, but so is everyone else. The app appears to be a science experiment that does not scale.

Show less

mbertrand