Very impressed
Basically great job LawnGuru, you’ve earned another loyal customer. Thanks!
Pros
- Technology! See above.
Cons
- My wife wishes you had an all-in-one lawn treatment as an available service (aeration and seeding are available though)
I WISH I KNEW ABOUT THIS APP SOONER!
READ THIS
While I can’t speak for every contractor and customer experience, there are thousands of contractors. I’m one of those contractors that goes out of my way to make each and every customer happy.
If any negative reviewers are in the Southwest Houston, Katy, Missouri City, Pearland, or anywhere SW of Houston, I highly urge you to call lawn guru and give them another shot and ask for Michael Hammons as your contractor. If you do that, I personally guarantee you won’t ever use another lawn service.
With that said I can’t say enough great things about Lawn Guru. I wish all contractors were the same, but if you had a bad experience, please request for me to come visit. I promise after that you will love Lawn Guru.
Also a big shout out to Luke in the support department you guys are awesome and I look forward to growing with you guys!
Michael Hammons
Awful
There In A Time Of Need
Response from developer
Hey Cjmane! We're glad we could help ease your mind while you got settled in. Don't forget to share your referral code with those you recommend us to. They'll get $15 off their first service, and while you might not plan on using them now, the $15 coupons you get after their first order won't be disappointing if you go on vacation or just plain old don't wanna do it yourself one week. We can also help link you up with local providers for other yard work, like a fall clean up! Mow on - LawnGuru
Just find someone local yourself
The most recent issue was the final straw. My wife unlocked our back gate before the guy came out. Guy doesn’t go in the backyard and claims it’s locked. He never attempted to gain access by asking my wife, who was home at the time. Instead he marked the job complete and customer no-service says the gate was locked and offered nothing more. No refund for the job that was half done, no return visit to finish what was supposed to have been done, nothing. What really happened is that it started to rain when he finished the front.
I’m through with this company and will find my own local company to work with and I suggest you do the same to save a headache. As you read through the reviews, note that most of the 5-stars come from providers and most negatives from customers.
Response from developer
Thanks for sharing your experience and sorry about the confusion. We’d like to clarify a few things, but first let me start by apologizing. Sorry! We worked really hard on this problem, we call squatting, where poor providers pick up jobs and prevent the job from going to someone who will service it immediately. We’ve implemented a LOT of changes around this to mitigate the tardiness from ever repeating for any LawnGuru customer. I can assure you, our fulfillment today is better than ever and a world apart from your experience. It may seem ironic, but the application was designed to facilitate communication so instances like your gate don’t arise! We don’t have our pros knock on doors, which most customers and providers prefer, and we use texts or in-app chat/call to hammer out details. Looking back on this ticket, it seems the Provider was rained out when returning. As much as we try, we can’t control the weather… YET! But other than these limitations, our amazing customer support team guns at a 90%+ satisfaction rate! Unfortunately, this doesn’t translate into a firehose of good customer reviews! We think you’ll see a transformational experience shine through as more and more roll in. Provider reviews may seem over represented but we help thousands of pros grow their businesses. We think they share their experiences at a higher rate because the relative value of LawnGuru to their business is much higher than that of our services to any single customer. While we serve 20k+ customers, we don’t pay their mortgages! We hope to welcome you back, and have sprinkled credits in your account that won’t expire. We aren’t going anywhere, and are getting better everyday - if you want to take a day off on us we've got you!
Great for us
GREAT SNOW REMOVAL SERVICE!!!!
Response from developer
We're glad you found us and that we found you, and we're even more thrilled to hear we’ve made it so easy for you to keep your yard top notch year round! It’s our goal to always be as accommodating as we can, and your feedback certainly allows us to do this. Our capable techies will always be just a few taps away if you ever need us, but we’re definitely working on finding ways to make using the app even easier to use! Thanks, LawnGuru
