# 98point6 by Transcarent — user reviews > 160 indexed App Store user reviews of 98point6 by Transcarent by Transcarent, rated 4.80/5 from 50,798 ratings. - Source: https://appshunter.io/ios/app/98point6-by-transcarent/id1157653928/reviews - App overview in markdown: https://appshunter.io/ios/app/98point6-by-transcarent/id1157653928.md - Rating breakdown: 5★ 45,511 · 4★ 2,475 · 3★ 604 · 2★ 301 · 1★ 1,907 ## What do users think of 98point6 by Transcarent? Overall sentiment: positive **Pros** - 🚀 Quick and efficient - 👍 Convenient and easy to use - 🤖 Helpful and knowledgeable doctors - 💰 Affordable and cost-effective - 🏥 Accessible healthcare anytime - 📝 Thorough and detailed care plans **Cons** - 🚫 Limited treatment options - 🤔 Doctors can be dismissive or unhelpful - 🕰️ Long wait times to get connected - 🤒 Inability to properly diagnose or treat certain conditions - 🧠 Lack of personalized care **Commonly reported bugs** - App freezes or crashes during use - Connectivity issues preventing successful video/text sessions - Incorrect or missing information in user profiles **Most requested features** - Ability to request specific doctors - Option to schedule follow-up appointments - Integration with insurance providers - Expanded treatment capabilities (e.g., prescriptions, lab orders) - Improved notification system to alert users when doctors are ready ## Newest reviews (19 of 160) ### 2/5 — Slow *2026-06-26, version 6.11.0* In the middle of my telehealth appointment the app slowed to a crawl and typing was nearly impossible. iPhone 14 Pro. Terrible experience. Please fix it asap. ### 2/5 — UI is bad *2026-05-11, version 6.8.1* It’s difficult to find precious conversations and the UI needs an overhaul. ### 1/5 — AWFUL They Take Your Money and Refuse Care *2026-04-21, version 6.7.0* A complete waste of my time. Why even offer this service if all you are going to do is refuse care? I was cut off from the conversation and kicked out before I could even read the rest of it. You give awful “care” to your “patients”. Idk how you’re even in business when you hire incompetent people like the doctor I had. ### 1/5 — Waste of time and money *2026-04-15, version 6.6.0* I had a very simple issue, and after answering a long list of questions and paying $40, the doctor they connected me with immediately said they couldn’t help me and to go in-person. She didn’t even ask follow-up questions. Don’t waste your time. ### 1/5 — Cannot get in *2026-04-15, version 6.6.0* The app asks for your phone number and then sends a code. I have entered the code they send several times, and just get a message saying something went wrong and that is it. No choice to do anything else. I have reinstalled the app, restarted my phone, had the code sent several times, and always the same error message. I used this app years ago and it was great. Now I need a doctor, and I’ve spent two days battling the app and cannot get any help or customer service. ### 1/5 — Broken *2026-04-06, version 6.6.0* Tried to use the app at night and it appears that it just does not work. I can’t even get past the user registration step 1. Will let our HR team know that they are paying for a terrible product. ### 1/5 — Waste of time *2026-03-28, version 6.5.1* Absolutely not worth using does no good to send me an email after this rating was left you people are still scam. Artist you take money money from the insurance company and the consumer and provide no service clearly by all the one star ratings you have a problem and should be shut down and removed from the Premera website. ### 1/5 — Awful *2026-02-22, version 6.2.0* This is a failed attempt to use AI for healthcare. The “doctors” may not even be human and if they are they have no bedside manner. You have to answer a million questions to even get to the doctor and none of the answers are saved and when you finally do get to a provider it is a chat and they are clearly chatting with multiple patients at once. If you need actual medical help do not use this service. ### 1/5 — Waste of time *2026-02-21, version 6.2.0* Doctor told me adults don’t get strep. I’ve worked with children as a daycare owner for almost 20 years and gotten strep from them plenty of times. I now need to go to urgent care which I don’t have time for and will cost more. I have a teen and a young adult living in my house who both went to urgent care and tested positive for strep this week. I also have an employee at my daycare who is 60 and tested positive for strep last week. I have now started symptoms associated with strep. Terrible waste of time and the doctor ended the conversation when I disagreed with his diagnosis of pharyngitis that he said should be treated with tea and honey. Just a terrible service. First experience with this app recommended by my insurance and I do not recommend it to anyone else. ### 1/5 — Terrible *2026-02-14, version 6.2.0* Provider did not care - awful service, repetitive instructions that were not helpful. Do not waste your time with this joke of a service ### 1/5 — This Dude can’t be actual Dr *2026-01-29, version 6.1.0* My wife has had the flu so bad for 3 days in bed just miserable. Her Actual Dr gave her prescription over phone was ready in hour This dude on 98 Degrees would be better suited for the Boy Band than giving medical care He literally told me to take day quil go to pharmacy buy covid flu test and take photos to send in if it’s positive he’d write the script Went to urgent care Delete This App! It’s not worth your time filling out your info ### 1/5 — Beware: Poor Customer Support *2026-01-11, version 5.25.6* Extremely unreliable if you have any issues with app. The support number is a voicemail box. No one calls you back. You can open an “inquiry” but the responses are blank. You can’t get any support . I can’t believe BCBS is affiliated with this company. ### 1/5 — Awful!!! *2026-01-09, version 5.25.5* Customer service is terrible!!! ### 1/5 — Worthless *2026-01-04, version 5.25.1* Waited almost an hour for the laziest most impersonal health care I have ever received. It was literally just a copy and pasted canned response to my main concern and then they barely answered or DODGED any of my follow up questions by saying I needed to follow up with my PCP. ### 1/5 — I wish I didn’t have to give this a rating *2026-01-03, version 5.25.1* My provider shouldn’t be practicing on a telehealth platform. Waste of my insurance being billed and I am going to contact support to reverse the claim. I had textbook symptoms of flu and passed me off to urgent care. Like what was the point of a 45 minute long text conversation to just pass me off to a in office visit. Don’t waste your time with this nonsense. ### 1/5 — Providers will likely just tell you they can’t help and go to urgent care or PCP *2026-01-02, version 5.25.1* It’s a useless service. They take your money then say they can’t help you. Reading the reviews, their position on their extremely restrictive treatment protocols is for the “wellbeing and safety of their patients” - which just falls flat with anyone who reads it, because people are coming here for help. If your employer offers multiple options for Telehealth, I recommend trying them first- this one is going to be a total waste of your time. ### 1/5 — Will just refer you on *2025-12-31, version 5.25.1* It’s useless service. They bill your insurance then say they can’t help you. ### 1/5 — Worsening experience *2025-11-19, version 5.22.0* Went to get a prescription that I was able to get fulfilled before on this app. Usually didn’t have any problems. With my latest visit, the provider was being very passive aggressive and didnt fulfill my prescription. He told me I had to go to a family doctor for it, and when I expressed concerns of not wanting to pay hundreds for a general visit, the provider Hung up on me. I requested a refund 6 weeks ago, and there had been zero progress. Update: why am I being asked to contact again? I’ve already contacted you guys with the refund request. It has been 10 weeks and counting, this is embarrassing. Further update: 5 months and they have not even responded to my request. At this rate I’m honestly curious on how dysfunctional this company can be ### 1/5 — Trash *2025-11-09, version 5.21.0* This app is garbage, they never want to treat you, always suggest sending you to urgent care which cost 400$…waste of time and money…free with my insurance but never helps…I’d rather pay a legit tele doc service than use this free one ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless *2026-07-18, version 6.13.0* Both my kids have strep throat and I have a sore throat with white spots and they can’t prescribe me antibiotics. What a joke. ### 1/5 — Terrible Experience *2026-06-25, version 6.11.0* When i registered i was told i would not be charged until after i spoke with provider. This was not the case. The provider refused to treat me and then did not know how to help me get a refund or contact customer service. Awful experience. I will be Letting my employer and BCBS know what a terrible experience 98point6 was overall. ### 1/5 — Poor provider quality *2026-06-21, version 6.11.0* Reached out to there support team as the “health care professional” who assisted me, denied my request and milked the clock until it could be considered an appointment. Never got a response back for help making the situation better and still got charged when no help was given. ### 1/5 — Used to have decent care. *2026-06-07, version 6.10.0* Doctors just tell you to go to urgent care now instead of actually helping. They give you a diagnosis but no help. Wasted my time and money. I used to recommend this app, but I will make sure I suggest some place actually helpful. ### 1/5 — Not able to download *2026-06-02, version 6.10.0* Can’t download the app on my iPhone 16. I can download other apps ### 1/5 — They don’t care about you *2026-06-02, version 6.10.0* You fill in specifically what you are looking to get out of your appointment and they don’t care. Useless team. Will not use again. ### 1/5 — What’s the point *2026-05-13, version 6.8.1* I just wanted a note to provide my employer to document my eye strain. They said they can’t provide it because they can’t see me… of course they can’t see me it’s a virtual appointment. If that’s the excuse what’s the point. ### 1/5 — Broken *2026-05-12, version 6.8.1* App will not let me start a visit after an incompetent doctor helped me. ### 1/5 — Waste of time *2026-04-26, version 6.7.0* They will just refer you to a Dr. waste of time and money ### 1/5 — Waste of money *2026-04-24, version 6.7.0* They are just going to refer you to an urgent care. Don’t waste your time or money, especially if you need antibiotics for sick children. ## Most praised reviews (10 highest-rated) ### 5/5 — Text-only and done in <20 mins! *2025-11-25, version 5.22.1* I had a minor issue that I was trying and failing to treat at home. Rather than going to urgent care, I tried this through our insurance plan. I spent <10 mins answering a bot survey about my symptoms, then two minutes later was texting a doctor! I got a prescription for antibiotics without even having to get on a video call. Saved me over $100. This is how simple healthcare should be! ### 5/5 — Medical help *2025-02-06, version 2.111.1* Easy app to use. Understandable a bit long on medical necessary question being online but in the end got the care needed. ### 5/5 — Very pleased with this service *2025-01-28, version 2.111.1* I am one that will avoid going to the dr and often spend hundreds of dollars on over the counter remedies not to mention experience long recovery times. This has changed my outlook on seeking medical attention/ advice. It's perfect for someone like me. ### 5/5 — Care *2025-01-07, version 2.111.1* Very professional but also very easy ### 5/5 — When In Doubt! *2025-01-03, version 2.111.1* This is a great tool to reach out to a doctor from the convenience of your home and get direction on what direction you should take with your health crisis. ### 5/5 — Amazing service *2025-01-03, version 2.111.1* Used this option for care a few times, each time was amazingly easy and quick - highly recommended care. ### 5/5 — Peace of mind *2024-12-26, version 2.111.1* We are traveling and did not want to go to clinic or ER. Symptoms were alarming. The visit helped to determine my condition was not serious even though they were unusual and could be associated with a serious condition. ### 5/5 — Easy *2024-12-24, version 2.111.1* So easy, convenient and no need to stress leaving your house in the utter cold to get a medical opinion and prescription, just awesome! ### 5/5 — Needed help *2024-12-20, version 2.111.1* Spoke to Dr. Cham and she pointed in the right direction and helped find the answer to my problem. This app is amazing . Response time was fast and they are 24/7 only care ! ### 5/5 — Speedy answers, ultra convenient! *2024-12-13, version 2.111.1* Our visit with Dr. Worden was beyond helpful. We ruled out pink eye and will not be driving to see the doctor tomorrow on our day off as a family. Thank you for this amazing and friendly service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*