# 99 Restaurants — user reviews > 68 indexed App Store user reviews of 99 Restaurants by 99 Boston, Inc, rated 4.20/5 from 396 ratings. - Source: https://appshunter.io/ios/app/99-restaurants/id1438474687/reviews - App overview in markdown: https://appshunter.io/ios/app/99-restaurants/id1438474687.md - Rating breakdown: 5★ 267 · 4★ 53 · 3★ 15 · 2★ 15 · 1★ 46 ## What do users think of 99 Restaurants? Overall sentiment: negative **Pros** - 👍 Great dining experience - 👍 Friendly and welcoming staff - 👍 Managers check on customers - 👍 Favorite server remembers orders - 👍 Hot and delicious food - 👍 Convenient curbside service **Cons** - 🐛 Outdated app with glitches - 🐛 App keeps logging users out - 🐛 App not working for delivery/pickup - 🐛 Inconsistent visit tracking in rewards program - 🐛 App crashes and freezes frequently - 🐛 Unreliable online ordering **Commonly reported bugs** - App not working on iOS 15 - App crashing on Android devices - Login/account issues (invalid email, existing account) - Online ordering not available at some locations - Unable to add comments to orders **Most requested features** - Ability to save favorite restaurants - Ability to save vehicle details - Option to customize orders (allergies, preferences) - Add allergy/customization options to app and website - Improve location detection and map functionality - Allow guest checkout without account - Add ability to use gift cards as payment ## Newest reviews (13 of 68) ### 3/5 — Outdated *2026-02-01, version 25.23.2025091802* Your app needs to be updated most restaurants today allow the convenience off Apple instead of storing your credit card info in the app. I also found difficult to track my order with the app. I had to use the link from with the email. ### 2/5 — Old Fashioned *2025-10-15, version 25.23.2025091802* The restaurant is good, loved by many. The mobile app desperately needs improvements, the fact I have to notify my server with a code to enjoy rewards for dining please! Catch up with the times and re-vamp your technology. ### 2/5 — App not working *2025-05-15, version 25.3.2025030303* App not working when placing an order for curbside pickup giving me an error my phone is up to date as well 16 pro max on iOS 18.5 ### 4/5 — Wine *2025-03-10, version 24.12.2024083001* I would be much happier if you would put Pinot Grigio on happy hour! It costs the same as Chardonnay. Apple Bees has 1/2 priced bottles after 3:00 and all day Wednesday. Maybe look into it. Please & Thank you! ### 2/5 — App doesn’t work for delivery *2025-03-03, version 24.12.2024083001* App used to work all the time but know am not able to order delivery says error has happened while entering address. If able to enter address while trying to submit order get please enter required information for curbside pickup. ### 3/5 — Needs improvement *2025-01-03, version 24.12.2024083001* Ability to save favorite restaurants Saved vehicles Stop automatically defaulting to 18% tip ### 4/5 — Wish for Allergy Input *2024-12-29, version 24.12.2024083001* We like to order from the 99, but have to call always because there’s no room to put allergy info into the app or on the website. And sometimes, the phone goes unanswered, so the 99 loses money. Please put allergy info & customizations into the app and website! ### 2/5 — App almost unusable *2024-11-03, version 24.12.2024083001* The app itself would be nice if it worked properly. The main problem is that you have to re-log in every two seconds, and if you accidentally back out of a pickup or delivery order it will sign you out, delete your cart, and make you start all the way over again ### 3/5 — Ability to save vehicle *2024-10-30, version 24.12.2024083001* Can you please add the option to save your vehicle information to your account so you don’t have to enter it every single time? Obviously there would also have to be an option the change it if you’re in a different car but I think most people are using the same vehicle every time. ### 2/5 — Used to be great now it’s terrible and frustrating *2024-10-29, version 24.12.2024083001* This app used to be great, and worked every time. Now it is purely INFURIATING. If you want to get ready to throw your phone across the room because you finally complete your order, and then they log you out and will not let you log back in despite having the correct info, this is the app for you. If not, don’t waste your time and call in your order. At least until they fix it. ### 4/5 — some issues ordering *2024-09-02, version 24.12.2024083001* I use this app a lot, but the last two times I have done a delivery order it actually placed a carryout order, which is incredibly annoying. The problem is that you MUST fill out the carryout tab even if you want to do a delivery order. If you select the delivery tab and try to order, it tells you the carryout must be filled out. And when you do that, and hit save, it immediately places the order if everything else is filled out. This has happened to me twice, not only inconveniencing me buy also wasting money on a tip I thought was going to the delivery driver. You cannot cancel the order or report a problem once it is submitted. And then, just to mock me, the "submit feedback" link they offer doesn't actually work. There's one other problem and that is with the location. The app is unable to automatically detect my location. Even though permissions are granted, every time I do a new order I have to choose a location. If I click on the locator it finds me, but the map is zoomed out so I have to zoom in every time to find the closest restaurant. ### 2/5 — App doesn’t work *2024-01-20, version 23.5.2023040501* Love the 99 restaurant and the food is great. The app doesn’t work when it comes time to finalize the order and says I have to put in more information even though all relevant areas have been filled out. Same problem has been repeated several times. I always have to just call in the order instead. ### 1/5 — Poor customer service *2023-12-13, version 23.5.2023040501* Ordered boneless buffalo wings on the app. Went to pick them up and even though there were no other cars in the parking lot still had to wait an additional 10 minutes before they brought out our food. When I got home I had a container with plain chicken tenders in it and a small container with some Franks Red Hot Sauce in it. In other words, make them yourself. When I called there customer service line I couldn’t even speak to anyone. The recording said leave your name, phone number and explanation of what happened and they would return my call in the order it was received, well I must be quite a ways down there list because it’s been over a week and no communication whatsoever, except of course to send me repeated solicitation of their catering service and what not. Because I obviously don’t matter to them I will be deleting their app and will never do business with them again and I will make it my mission to tell everyone I meet of their customer service. I might not get any satisfaction from the company but I will cost them future customers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wouldn’t order from here again even if I was paid to *2025-11-02, version 25.23.2025091802* First I need to say the app is horrible, it kept logging me out and glitching and wouldn’t let me pick up my order?! So after a 15 mins argument with the staff I finally got my order. The amount of food was more like for one when we ordered for a family of 3, and for $100!!!! Keep me far away from this place. ### 1/5 — Need to watch visits counted *2025-08-16, version 25.18.2025073001* Too many times I’ve had to message corporate because my visit wasn’t counted. We are not going to the 99 as often as a result. ### 1/5 — The app is horrible! *2025-07-02, version 25.3.2025030303* I can’t use the app to order any more. Never works. Always “oh no!” message and you have to start over. This is EVERY time I try to use it. For months. Used to enjoy using the app but I guess I’ll order from somewhere else. ### 1/5 — Corrupted App *2025-05-09, version 25.3.2025030303* Had to delete this app as it was severely compromised.A pop up Of some type of app that uses a rolling ball keeps flashing on the screen. Not sure what is going on with it. ### 1/5 — TERRIBLE !! *2024-12-28, version 24.12.2024083001* Never works ; doesn’t allow you to place an order 90% of the time ### 1/5 — App stopped working *2024-11-02, version 24.12.2024083001* Out of the blue every time I go to order it says I need to log back in again and gives out an error. I used the application for over a year with no problem. It is very frustrating and time consuming ### 1/5 — Great Food! App is a dice roll *2024-08-11, version 23.5.2023040501* App ordering for delivery maybe works 25% of the time. If we want delivery we have to go to DoorDash most of the time which charges a lot more for all items. Frustrating ### 1/5 — App Malfunction *2024-04-21, version 23.5.2023040501* Something is wrong with the app and has been so for at least a year now. You put all correct info in and no matter what you do it says something is missing when there isnt. The restaurant has reported many people commenting that it doesnt work. ### 1/5 — Terrible App *2024-02-12, version 23.5.2023040501* Worst app, get all the way to check out and it freezes and goes white. ### 1/5 — Never works *2024-01-15, version 23.5.2023040501* I thought it was my restaurants fault but every time I am in the 99 and pull it up I get a message saying “invalid token” but now that I’m testing at home, it still says that. 2-3 years and I can’t remember a time when the app actually worked. ## Most praised reviews (10 highest-rated) ### 5/5 — Salem,NH *2025-12-01, version 25.23.2025091802* Always a great dining experience. Staff pleasant and welcoming. Managers Mike & George visited our table checking on our meals. Thank you ### 5/5 — Way to go! *2025-11-24, version 25.23.2025091802* We love the Glastonbury 99! Server Skylar is absolutely our favorite. She friendly professional and funny. Skylar always takes excellent care of us and remembers our favorite drinks and dinners we love. We go to that restaurant every Monday evening. Food is always hot like we like and delicious. This 99 and Skylar go above and beyond for us! ### 5/5 — Great app *2025-10-26, version 25.23.2025091802* I love this restaurant and the app is just the frosting on top of the cake. We have enjoyed multiple rewards and the app has always worked well, tracking our visits and notifying us of rewards. ### 5/5 — Great food *2025-07-16, version 25.3.2025030303* I always get a great meal every time I go to any 99 restaurant. It’s always clean and very pleasant and professional. ### 5/5 — Great service *2024-12-20, version 24.12.2024083001* Awesome staff, cold beer, great food ### 5/5 — My *2024-09-23, version 24.12.2024083001* My bartender knows what we like to order sometimes I’ll change it lol but we love her ### 5/5 — Thank you for fixing the App *2024-08-30, version 24.12.2024083001* It finally works. ### 5/5 — Curbside -Great *2023-09-19, version 23.5.2023040501* Have been coming to 99 for years. The food is awesome and when they have Lobster in the summer it’s so delicious an plentiful. Also so happy they started curbside service they are always are on time and the servers that come to the car are always pleasant the service is excellent. Let me just say “They never fail here @ 99”. KUDOS 99 ### 5/5 — Great service *2022-12-24, version 22.14.2022082501* The food was ready and was hot and ready when I arrived. The service was spot on. I will be ordering and visiting the 99 restaurant again very soon. Keep up the great work. ### 5/5 — Bryan at the 99 in Auburn, MA. *2022-08-07, version 22.12.2022080101* Bryan, our server from the 99 restaurant in Auburn, MA is possibly the best server our family has ever had in any restaurant. He was funny, courteous, sincere and attentive. And by the way the food was great and my All American Hamburger was one of the best burgers I have had anywhere. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*