Leave a Review Little Caesars Pizza
Don't waste your time and money
I've never made a review in my life, I'm usually very understanding but I am so disappointed by the services offered by the app and store. I have never used the app before and I placed an order to pick up later and I accidentally pressed the wrong time. I used up almost the rest of my money for this order, I just wanted to make my day less stressful by ordering something for the family instead of cooking. There is no way to update your order after you pay on the app so I called the store and the employee was super rude the minute he picked up the phone. I work in service myself so I understand not being in the best mood possible but I was nothing but polite to him. Before I could even ask if I could push back the time he interrupted me saying there is no possible way and that I would have to wait for 7 days for a refund. The way he responded makes me think this is a very common occurrence and yet it's still not fixed! I didn't even want a refund I just wanted to be simple just by updating the pickup time. But apparently that is just too much to ask for.Show lessCDJJZ
Terrible app and processes
I would give no stars if possible. tried to process an order through the app and received an error when trying to add in a payment method which you can only update at the time of checking out. Why you cannot provide a default payment is frustrating and not user friendly. So I had to call my order in and received someone who barely spoke English and I had to repeat my order 10 times to get it right. Then when I tried to pay for my order they inform my they submitted the order to pay at pick up. The whole I was trying to call the order is was because I wasn’t the person picking it up. Instead of clarifying with my on the payment they just submitted it. Then to cancel the order because I was over the hassle of having to go through to process my order I was put on hole for another 15 min at which someone picked up but it must have been accidentally because I could hear sounds but no one answered me. I hung up because I am not wasting my time for their screw up. Beyond frustrating they now have a call center to handle orders and the app is not working. Terrible experience.Show lessagt007
Terrible Service!!!! Would give no stars if possible!
I arrived at the drive tru window after I received email stating my order was ready for pickup. I waited a few minutes (fine if busy, low staffed, etc) and a man came to the window & asked name for order, never returned. Waited about 10 more minutes & a woman came to the window & asked my name. I gave it to her; she said “that orders been ready. No one gave it to you?” Nope! Few more minutes go by and a third guy comes up with my order finally. I asked why is it that I got an email at 8:36pm that my order was ready, but it took 3 people to come to the window before I received my order. All within a 13 minute wait? All the while there was laughing, yelling, goofing off talking amongst themselves that could be heard through the drive tru window. All while I waited. Not a word. Not an apology.
And to top it off, sure enough my order was completely wrong which was not noticed until I got home. The whole pizza went into the trash because I was not about to go back there and deal with that level of incompetence. Money wasted, but I will never go back. This is not how you treat customers. I’ll spend my money elsewhere where. I understand that a lot of places may be low staffed, but this wasn’t the case. Do better.Show lessDone with LC