Leave a Review Little Caesars Pizza
Not a good experience at this location
I had placed an order on the mobile app, as I waited for my order at the store I noticed the front attendant was giving out the pizza coming from the oven to the wall up folks. I mentioned it and got a smart remark, he continued to do the same thing after three more walk up came thru the door. The manager noticed me there and just didn’t say anything. Until an employee who was prepari g at the back of the store noticed I was still there and came up to me and asked. She took the next pie and my second pie was a pep but they had no more so another 5-7 mins and I just asked for another cheese. The manager heard the conversation and didn’t even approach us even though he was listening in. Can’t express how much I won’t be returning to this location again. Not to exaggerate but more than 7 folks were just standing there waiting for their orders while seeing walks up taking their pizza out the door.Show lessJesAda1900
Terrible Customer Service
These guys cancelled my order after an hour of waiting. No email, no notification of any kind. Had to call support to find out what happened. Support says the Dasher said the store was closed but the store is actually opened so they don’t know what happened. Then they said they would refund my money but it would take 5-7 business days to get my money back.
Asked to speak to a manager because 5-7 business days is nonsense. They hung up on me instead. Called again, this time I asked again to speak to the manager. I end up getting transferred to a “supervisor” who kept trying to talk over me and end the call is quickly as possible. She told me “There is nothing I can do for you, I’m going to end the call” and that was it.
So order from these guys if you want to roll the dice on getting your order or if you just like Little Caesar’s to hold onto your money for awhile.Show lessParkinsonsJenga
Rude Manager
The manager started arguing with me last time I pick my order up. Because I drove up the first time and the lady told me they forgot to put my order in and it would be another 15 mins. Which I ordered it online and (PAID) but they forgot to put it in the oven. So I pull up to the window 15 mins later and that’s when the rude bald headed manager came to the window and I explained to him the situation on how they forgot to put it in the oven and how I had to wait. He literally looked over at the lady that helped me and asked is this true the lady says yes no one made it he then threw up his arms and said well there is nothing I can do for you. I didn’t want him to do anything special but I asked him hey can you throw a brownie in since I had to wait so long and he began to argue with me and say no nothing is free. Just a real rude customer service issue I would like someone to recognize this and mabey fix him being so rude.Show lessjohn forebanger
Faulty App or Faulty Service?
It’s worked fine a couple times. I don’t use it a ton, but there are three Little Caesar’s in my area and I swear almost every single time I order through the app, something gets messed up or left out of my order. Again, I don’t order from LC’s much, and I just really have a hard time believing individual stores have screwed up my order this many times?? (Once it was definitely the specific store—it was clear they had a bunch of new employees and it was homecoming game night and everyone seemed overwhelmed—but hey, I get it, I’ve worked retail, it happens. I had nowhere to be that night so I just waited and it was fine). I’ve been annoyed with the app for a bit, but. Now it’s not even usable. It won’t find my location or any location I’ve entered manually, which means you can’t proceed with any order. It’d be nice if maybe there was a drop down list for times like this. Anyway, I’m giving up on the app. Thanks for all the messed up orders and wasted money Lil Caesar’s.Show lessTurkeyLurky115
Worst experience I’ve ever had…
I ordered my pizza online 30 min prior and arrived at the time the app said to be there. On a Thursday at 11….not a busy time at all. I arrived and waited 5 min and wasn’t acknowledged. I asked the clerk at the gas station if I needed to ring a bell and she said yes. At that time another customer came in behind me. When the Little Cesars clerk came she said she would take the person behind me?!?! I was so confused but I stepped back and was polite. Then after she completely checked out the lady that was behind me, she informed me that my pizza was just being put into the oven. So I took my kids to the car and waited. I walked back in and she still said she was waiting on my pizza. Then I asked for the manager and that’s when it got crazy. She started yelling at me, telling me she was tired of ungrateful customers. Literally yelling at me, the entire store could hear here. The other manager was there, apologizing on her behalf and was just as taken aback as I was that she was having a tantrum. All for a $5 pizza, you can keep it next time. I don’t spend money on anything to be treated so poorly like that. No thank you.Show lessRyan & Chrissy
App is ok. Don't count on getting the pizza you order
I placed an order using the app, showed up to the store and was told that since they didn't have ham, they hadn't made the Hawaiian I had ordered and I would need to go online to request a refund. They had my phone number from when I submitted the order and could have called me shortly after I placed the order and before I arrived at the store to ask me what I would like then to do. They didn't. They didn't have any other pizza ready at the time, so I left, without enough pizza. I contacted them using the survey on their website, which is the only method they offer of providing customer support. It has been more than a week and I have not even received an acknowledgment that I contacted them. Worst part is it's not the only time it has happened to me. A few weeks ago an order I placed on the app didn't have the crazy bread ready when I arrived at the store. I was told it would be about 15 minutes to wait. Crazy bread is good, but not with a 15 minute wait while your pizza gets cold.Show lesstacodragon145
Uncomfortable situation
I walked into the store tonight and a customer was complaining about her food that was old and the manager was extremely disrespectful and rude yelling back. As a manager in customer service I would never speak to a customer the way this person was speaking to this customer. The customer stated that the food was old and could show that the food was old. She asked for fresh food and her money back because she had to drive there and return the food that was obviously disgusting. The manager was irate disrespectful and belligerent. I have been going to this establishment for a long time and I have never witnessed anything so ridiculous. The corporate office needs to deal with the situation immediately the Woodbury Heights New Jersey location it is October 26 at 7 o’clock at night if you can watch your cameras and see the situation that happened in your store tonight you can see why you have not only lost my business but you will lose a lot more business when people read thisShow lessladyragemr
NEED TO CLOSE THIS STORE DOWN
I placed an online order while leaving Dacula store after waiting in the line at window for 15 mins; workers kept passing by but never came to the window!
So I placed an online order for Winder store thinking it might be better even though my pizza is usually over cooked!
It said my order would be ready at 7:56pm - 8:01pm
I arrived at 7:50pm and sat into my car until 8:05pm
I went in to get my order, I assume Destiny was my cashier, she was freaking out because others orders were running late too I guess
I asked her what was going on with my order said it’d be ready by 8:01pm the latest
After pacing the floor looking at receipts and opening doors
She came back to say my order had not even been dropped meaning hasn’t been made
I asked her what was going on and was their a manager around
She said there is others in the back and they aren’t doing what they’re supposed to do
She spoke towards the back saying she wants to speak to a manager
This young guy came up front not with a manager shirt on
Apologized and say they’re short staffed
I said I want a refund
He gave me a refund back to my card in a few days he said
You need to shut down if you cannot handle orders and definitely there should ALWAYS be management onsite!
Not sure if I’ll ever order anything for your store again!Show lessTABMORE11
You cannot place an online order with gift card
Little Caesars is my goto pizza since Costco is closed early. Otherwise my favorite “Pizza Hut’s Pan Pizza has gone way to expensive and Dominos as well. I like Little Caesars Pizza, and love to place an online/app order to pick up, so I don’t have to wait in line.
Someone gifted me Little Caesars gift cards, but I cannot use it via this app. I hate waiting in line for 25 minutes for a single Pizza. Hence I love to order online via an app, but found that they don’t support gift card purchase when buying online or via app. Gift cards are only accepted in Store/restaurant. So here goes my 3 star rating. Little Caesars if you are reading this, please update your app and website to accept your own gift cards.Show lessramanglory
Good app but needs improvement
Love being able to order my pizzas and pick them up at the store using the pizza portal. But the app needs some improvements.
1. Make it possible to reorder a previous order. I can see my previous orders, but there’s no REORDER button.
2. Make it possible to modify one of the standard menu items, e.g. delete mushrooms from the ultimate supreme, and switch the crust to thin crust. Papa John’s app can do this, and they don’t charge extra. I have to create my own more expensive pizza to do this at Little Caesar’s.
3. Make it possible to save a Create Your Own Pizza as a favorite.
4. And I just discovered another ABSOLUTE MUST fix: don’t make me start over from the beginning START NEW ORDER if I switch away from the iPhone Little Caesar’s app to another app (like Safari to complete the Little Caesar’s “Tell Us How We Did” survey) and then return to the LC app.Show lessProud Grandpa
