Leave a Review Bite Squad
Not what it used to be.
4-7 years ago bitesquad was my go to for restaurant delivery. Their uniformed drivers, attention to detail, accuracy, use of insulated food bags made them standout against the competition. They also had the most Restaurants on their platform with a lot of unique local options. The company I worked for used them extensively for corporate catering functions as they were reliable for large orders with great accuracy. It was also nice to be able talk to a rep in person regarding our orders. Fast forward today and all that was good with them is out the window. Inaccurate orders if the order even arrives!! Cancellations are frequent. Long wait times, cold food bought by drivers in street clothes who make no effort to check that the order is correct. Almost impossible to get ahold of a real person when something goes wrong. I recently found out that they don’t even have their own drivers. You order from their App or website and they forward the order to Ubereats and they deliver it. Crazy!! You order from a 3rd party delivery service only to have them forward your order to another 3rd party. Save your money and hassle and just order directly through Ubereats. Bitesquad used to be the best delivery service now they are the absolute worst and likely most expensive delivery service.Show lessJoshmi81
Developer Response
Hi Joshmi81! We are so sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at reviews@bitesquad.com and we'd be happy to help. -TADon’t use
If words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on the app because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad.Show lessChas. S
Developer Response
Hello Chas, we're very sorry we let you down! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us on Facebook or Instagram and we will be happy to assist.No regard for customer
I had made an order around 3:30 pm in advance and set it to be delivered to me at 5:45 so me and my daughter could eat. At 5:30 I checked to make sure it was getting ready, and I see that the estimated time of arrival went up to 6:30. I was confused and concerned so I reached out to the customer service. They told me that my order is delayed, but that I could get refunded based on how late the delivery was. They wouldn’t tell me why it was going to be late. I called the restaurant and they had my food ready to go, and it was a 6 minute drive from the restaurant to my house. I contacted support again, and they claimed that they were having a hard time finding a driver. At 7:30, and 5 support agents later, they ended up marking my order as complete, yet the food was still at the restaurant. I contacted support and all they offered was a refund and a $5 credit. Don’t use BiteSquad, as they do not care about their customers. I waited nearly 2 hours after my scheduled time for delivery and ended up having to go pick it up myself with my 2 year old at nearly 8 o’clock at night. It was terrible customer service all around.Show lessfashionless
The worst of the delivery apps
Having 4.6 stars is baffling. The handful of times we've had orders not picked up, not delivered, or just flat disappear have all been on here. Once, I ordered food that was already taking over 1.5 hours, then the driver sat down the road for 30 minutes before my order was suddenly cancelled. This evening, we place an order, it's marked delivered when clearly not here. We're told the order is still at the restaurant and the driver "unreachable." Ok, fine, credited back and we replace the order, only to be contacted by bite squad a while later that "the restaurant can't make the order, they're too busy."
I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again.Show lessjallen589
Hope you never require a refund
I’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. The app crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again.Show lesswmlachapis
Developer Response
Hi wmlachapis, we're very sorry to hear about this recent experience! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help.Terrible Customer Service
We had an awful experience last summer with Bite Squad during which we waited 3 hours for food that was supposed to take less than an hour and had multiple conversations with incompetent, helpless customer support, and, in the end, our food never arrived and yet we were still charged (ultimately we were able to get that charge reversed, but even that took some effort). Despite that (and shame on me for thinking it would be any better a year later), we just tried Bite Squad again today. After waiting nearly an hour, at right around the original delivery time, Bite Squad informed us that our order was cancelled, without any further explanation. We attempted to reach out to customer service via chat, but it took 5 minutes for us to even connect with anyone. Once we did, we were told that the restaurant was short staffed and not taking orders today. I get that that happens - especially these days - but what I find is completely unacceptable is that Bite Squad waited until the original time our food was supposed to be delivered to either find out that the restaurant wasn’t preparing Bite Squad orders and/or let us know that. Enough is enough. I have deleted this terrible app.Show lesssjermama
Developer Response
We're sorry we let you down, sjermama! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help.Consistently Terrible Customer Service
Love the concept of lights go on and love their selection. Unfortunately I consistently had issues with my orders. There is any issue with your order, you were forced to use email or the app to contact customer service. This can often take five or more minutes to explain your situation via text. Whatever you were asking for, they will tell you they cannot abide because the order is in progress. They will tell you they need permission from the restaurant and cannot get in touch with them. This is a gimmick! It is happened to me several times. Simply calling the restaurant reveals what I’m being told to be a lie. I haven’t had a single situation where calling the restaurant directly doesn’t solve it, despite the pushback from bite squad. I have sent an customer service email several times with feedback and requests. Never received a single response. There is no phone number to call, there is no one to turn to. Order at your own risk.
Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved.Show lessStrategem0975
Use DOOR DASH
CONSUMERS BEWARE!!! this app took my money but as soon I placed the order, I get a text saying the food will now be an hour late. I needed to cancel because my son would be leaving for work before his meal even arrived. I spent 45 minutes of my day arguing with 3 different customer service idiots who lied telling me the driver was there but restaurant was late and that it was the restaurant refusing to refund. LIE LIE LIE! This is a small town. I called the owner. Lies! They didn’t have a driver available. I called them out, and told the customer service liar who then lied further by saying “oh well that driver left because the food wasn’t ready and now we are sending another one”. I had to get the owner of the restaurant involved who will now not EVER use them again. My son left for work. Cold food was delivered well over an hour late and no refund was given after 45 minutes of tryin to reason with lying fraudulent scammers. DO NOT USE THIS COMPANY!! Door dash is honest when they don’t have drivers available. They don’t lie and refuse to cancel an order that they can’t deliver as promised. Use DOOR DASH! Shameless scammers.Show lessBranWaterman
2 weeks and no refund
UPDATE: after a total of 18 days I finally received my refund. If I could give this app 0 stars I would. The app is really trash. You can’t effectively communicate with customer service when issues arise. And the simple fact that the app said my food was delivered when in reality no driver had ever picked up the food from the restaurant is problematic. I’m sure had I not reached out to the restaurant who in turn reached out to bitesquad to create paper trail proof that my food was never picked up I may have never received any form of a refund.
Not sure where my previous review disappeared to so I’ll just make another one. Still highly disappointed I had to wait 2 days for customer service to respond to me about a “delivered” order. Which was never picked up from the restaurant. I found this out by calling the restaurant myself when I couldn’t get a response from Bitesquad in a timely fashion. I was told by bitesquad I would have a refund in 3-5 days for fees and tip I was charged since I went to the restaurant and picked up the food myself. It’s been 2 weeks since I was told that, and still I have NOT received any form of a refund.Show lessxE-Bunni
3rd Time Food Never Showed Up After Hours!
We have ordered food and the food didn’t show up after waiting for hours. This time we called the restaurant to be sure the were open and received the order. They said they had received and it had been sitting there for over 25 minutes. Then, we reached out to Bite Squad - which took forever for them to respond - and they said don’t worry the driver was on their way they must’ve forgotten to updated their location. So again, we waited another 45 minutes. Then, they said that the driver was canceled and another driver was being assigned, we still waited. The restaurant had been closed for more than 30 minutes at this point, so our food was not coming or was sitting outside. Then, we asked if they were sure it was coming, they didn’t respond for another 30 minutes. Now we are tired and it’s much later than when we go to sleep. They eventually, after over explaining the situation, agree to a refund and - $15 credit.... for ruining one of my nights off work and now being too late to order anywhere else, ruining the mood and not to mention probably wasting food and a local restaurant’s time and money. Never ordering again!Show lessklmcbrayer
