Leave a Review Bite Squad
Horrible experience
Just had a bad experience with Bite Squad and won’t be using them again. I am under the weather and not driving at the moment. I ordered food from a nearby restaurant. About an hour and a half after that I received a notification that my food had been delivered. No knock on the door, phone call or anything. I live in apartments so I’m wondering where it had been delivered to. Frustrated, I look for a number to call a rep, turns out you can’t speak on the phone with them. I had to chat with someone at this point I’ve been waiting on food for 2 hours. The chat took longer than I would’ve liked. I was told by a rep via chat that the order was completed but not delivered. They issued a refund which was nice but I’m left with no food after waiting so long. I call the restaurant and turns out it was never picked up. This company should work on communication. I order from another popular company and never have issues. I’m provided with the name of the person delivering my food as well as their contact info. Also, I can pick up the phone and speak with a rep at anytime. Please work on this for future customers. I won’t be back.Show lessluvlivlue
Pros AND Cons
8 times out of 10 when I order bite squad I am really satisfied but when those other 2 times come around they hit hard. First of all it takes an hour and half to get my food so I have to starve myself waiting for my Carls Jr or something and secondly when my food comes it’s either slightly warm or just cold. The menu for certain restaurants won’t allow you to add condiments, fries and no ketchup ? Let’s be real. You guys offer “free delivery” coupons but when I apply it, I get 4$ off? Wow! Now my order is only 40$! A little ridiculous if you ask me, there’s absolutely no reason my total should be 38$ when all I got was a burger and some fries like cmon now. However I am stuck on an Air Force base so I guess sometimes I need to stab my bank account sometimes to enjoy some different food. I wish you guys would offer legit coupons, and at least supply your drivers with heat insulated bags so my food isn’t cold. Once again I can’t leave base due to covid and sometimes I just really want some selections for food so I’ll continue to order, but please make these small changes, they’ll make a big difference.Show lessAirmanFlo
BAD BUSINESS!!!
Ordered through bitesquad, and about the time my order was supposed to be arriving, the estimated delivery time shot up by an hour. The app said “food is being prepared”. Ok, so I call the restaurant and they told me the order was ready and waiting to be picked up... Couldn’t get anyone in support at bitesquad, so I went & picked up the food myself. During which time the order delivery time shot up by another 30 minutes. Still said food is being prepared. Had I waited on bitesquad I would have been eating cold food nearly 2 hours late. The order on the restaurant’s end was perfect. However, when I was able to get through to support and told them what had happened, they didn’t really seem to care. Some nonsense along the lines of “thanks for letting us know how you feel, I’ll pas it along to management”. What? Then, when I specifically asked for a refund ONLY of tip and bitesquad related fees (I wanted the restaurant to be paid, as this was obviously a bitesquad issue, not the restaurant’s) bitesquad refunded the entire amount. This means the restaurant, which did its job perfectly, got blamed for the issue and ripped off by bitesquad, at a time when restaurants are having a hard enough time. Shame on you bitesquad, I hope your business fails and I will NEVER use your service again. Furthermore, I will make sure that no one I know ever uses you service again either. BAD BUSINESS!!!Show lessTmartin415
Horrible customer service
Drivers are great; food is fine. The issue with BiteSquad is their terrible customer service. Do yourself a favor and just get UberEats or DoorDash instead. I recently dealt with a fraudulent order placed using by BiteSquad account and credit card and ended up buying some jerk in another state an $80 lunch. I spent way too much time dealing with their customer service “chat” feature, which was glitchy and basically useless. BiteSquad informed me that per policy, they do not refund these orders and to contact my bank. This was fine, but my bank required a police report. The police required a customer service number so they could get more info from the company. I reached out to BiteSquad again in search of a customer service PHONE NUMBER to provide the police - and there isn’t one. I was informed the police would need to email BiteSquad. What kind of company doesn’t have a valid customer service phone number? The one listed gives recorded options for restaurants and catering, but advises customers with concerns to use the live chat feature or email, which is terrible. Just skip BiteSquad.Show lessJustCallie18
Not happy
I ordered Chinese food from a local restaurant about 4 miles from my house. My order was almost $64. Everything looked normal on the app for about 15 minutes, then I got a notice that there was a problem with my order and that I would have my food in 92 minutes. Frustrated, I chalked it up to Corona virus volume and waited for the food. Finally I got the notice that the driver was on the way...then that my food had arrived. There was no driver and no food. I called the restaurant and asked about the order. They said they didn’t process that order but they would. I asked how long it would take and she told me 30 minutes. I asked for my ordered to be complementary since I had waited so long. She said with an Order of $64 she could NOT comp the order but maybe give a small discount. The money had already been debited from my account. I tried to contact Bite Squad thru the app...sent message..never heard back. I waited for the food. When it finally did come, my husbands entree was missing. I had one entree, three soups, and two salads. I called back and the attendant swore that she put the shrimp fried rice into the order. I will not use that restaurant again, nor will I use Bite Squad.Show lessMegR0204
AMAZING STAFF, let me help you out.
I have been using bite squad a lot. The drivers are ALWAYS friendly. During this quarantine, I know they are still out there doing their jobs. I worked in the cardiac cath lab, and open heart surgery for 23 years. I have been making surgical masks. Today I asked my delivery lady, Shannon (who’s been here before) if you guys would like to have some. I know that it has to be a bit concerning for them. I would not call bite squad or ask for a delivery if I even thought I was sick. I would like to help out by supplying masks. I’m getting faster at making them, I have TONS of fabric. It’s 100% cotton, double lined, it also has a piece of pipe cleaner in the top for those of us she wear glasses.
If someone could call me, I can talk a little more about helping out. There tie on, they are reversible, and washable. They are in my opinion. the best mask a person can wear. I have Shannon my delivery lady my name and number.Show lessbigdoghot
Horrible communication.
I am floored with how awful my experience just was with BiteSquad. There is no “help” option. There is a button to start a live chat but it doesn’t actually doesn’t work.
Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. The app still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from BiteSquad. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from BiteSquad again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc.
Really disappointed BiteSquad. You have been a delivery company for years now...fix your help desk.Show lessMattieBear112
Developer Response
Hello MattieBear112 and we are terribly sorry that we did not provide you with an excellent experience. Please feel free to contact us via phone at 612-255-1382 or email at support@bitesquad.com and we will work to look into the issue and find a solution for you. Thank you!Bad first impression; never returning
I ordered for an event days ahead. I called the restaurant half an hour prior to the delivery to confirm they were working on the order. I learned they had canceled the entire order due to an item being out of stock and that Bite Squad should have notified me. I placed another order and called the restaurant to confirm they had received it. This is when I received my first call from Bite Squad. Since I was on the phone with the restaurant, I didn’t answer. They left a voicemail stating that the restaurant had canceled my order due to an item being out of stock, something I already knew because I had called of my own volition. On the phone with the restaurant, the employee stated they hadn’t received any order submission from Bite Squad. I canceled the order and ended up driving to the restaurant to order and “deliver” food myself. While waiting for my food, I received an “urgent email” from Bite Squad relaying that my order was stalled. Then I received another phone call from Bite Squad with the same information. I told them I was already getting the food I ordered and to cancel both orders I attempted to make on Bite Squad. My favorite part is that they had the audacity to ask if I wanted my money refunded to my Bite Squad account. Uh, no thanks. I’m not trying to use this service ever again. Thankfully I got food for the event, but it was no thanks to Bite Squad.Show lesssarahyher
Developer Response
Hi Sara, we are so very sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please live chat in to our website or app, or call (612) 500-4313 at your earliest convenience and we'd be happy to help.Standards
The app makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up
Update:
Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot.
My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guessShow lessBrooklynElle718
Developer Response
Hi there! We greatly appreciate the feedback, and are always working to fix the issues our customers tell us about. I'm terribly sorry to hear about your most recent experience, and if you reach out to our customer support live chat they'd be happy to take a look at your account to rectify these problems. We look forward to better serving you in the near future!Don’t order from them
I’ve used the app several times in the past and everything seemed to be ok. However, this last and final time did it for me. The order stated that it would take 30 minutes to receive my food. After an hour and 45 minutes my food still wasn’t here. For every minute I waited, an extra two minutes was added to my delivery time at that point. I wasn’t happy, so I called to cancel the order and I was told that it was too late to cancel. I explained that I would not except the order from the driver. The customer service rep said that they would just tell the driver to complete the delivery. They were doing this mind you, without offering me a refund. So, at that point I didn’t ask for one, I demanded it. Eventually, they said they would refund the amount. But, it was the incorrect amount. After more tooth pulling I got the correct amount refunded. I HAVE NEVER HAD A WORSE CUSTOMER SERVICE EXPERIENCE PRIOR TO THIS. This company is beyond shady and they don’t care about their customers at all. Word of advice, just go pick up your own food or use a different service. The app is deleted and I’ll NEVER use it again.Show lesslaovercash
