Leave a Review Bite Squad
Hope Your Order Arrives Correct.
After a “glitch” during the first 5 minutes of my chat with them which caused me to wait on hold for 20 minutes until i typed a ? and reopened it (I had to argue with Majed and show screenshots that I never left the conversation). I was told the best the could do for my completely horrible order was a $2.50 refund. I order through them all the time from a different restaurant and have had orders late without ever complaining. Which apparently that is something they will refund for. Today it was the wrong item and the food was subpar. Well Majed made sure to give me the most attitude he could while telling me the best that could do was $2.50. I couldn’t believe the amount of attitude I received. He even tried telling me the refund isn’t a customer service issue and that’s a restaurant issue. Well I will gladly use Postmates now. I gave 2 stars only because my sushi order was usually on time and right but this was a really low blow for me. A customer never deserves an attitude.Show lessKateking1221
Love the detailed updates!
I’m lazy about writing reviews, but I’m a huge fan of how detailed the updates are of each step in the process. I tend to worry about whether or not my food has been sitting before it’s picked up, and Bite Squad gets that. They say they don’t even call in the order until a driver is available. Then they give details on what might be taking extra time, such as if the food itself is taking longer than expected, but that the driver is there and waiting. All this transparency gives me peace of mind. So I just wanted to leave this review saying I appreciate that!
So far so good in all other areas as well. I also haven’t had ANY driver call me with questions I’ve already answered in my detailed directions. This is a big deal to me and has in the past been a source of frustration with Uber Eats.
The pictures are also great. They do something with them to make them look even more appetizing, and I love it. Great work all around, Bite Squad!Show lessGeekymonkey
Horrible
This company is a bunch of thieves. I ordered from them, and what arrived what the topping of tofu that should have come with my full lunch. I immediately reached out and Andrew G told me I would have the cost of my food credited back. Which should have been about $14 (apparently they keep the $4 tip for the person that incorrectly delivered my food). I was fine with that, a week went by and nothing on my credit card. I contacted them again and chatted online with Kathy N, who told me I needed to contact my bank and then an email at Bite Squad. When I said it was ridiculous that I now had to write and email, she told me she could help me, then accused me of not letting her help me. What?! She gave up on helping when she told me to contact the bank and the email at Bite Squad. I then called the number and spoke with Jose, who also couldn’t help me and told me to write an email. I then asked for a supervisor, Cynthia the supervisor finally looked to see that Andrew G never made it clear that the credit he was giving back to me was in a Bite Squad account not my credit card. She finally gave me most of my money back and kept the tip for the driver. I will never use this company again. Horrible
CynthiaShow lessS Chaiks
Pass, again.
I rarely use third party delivery companies, mostly because of the horrible experience I had with bite squad in the past. But I thought, hey, it’s been well over a year, I’m very sick and I want chicken soup from my favorite place. So I ordered the soup, and chips with queso and salsa. Driver shows up with the chips and the queso. He thought the cheese container was the soup. A 6oz container being a full soup meal? That would be a terribly small amount of soup, don’t you think? But even giving the benefit of the doubt, if that indeed were the soup, what about the queso, the salsa, and the tortillas for my soup? I understand that drivers aren’t supposed to open the bags to check, but how about using a bit of common sense? Or asking someone at the restaurant if the order is complete? I don’t know, there are ways to avoid bungles like this. I can’t believe it’s been a year and a half between both bite squad experiences and they’ve both been equally bad. Maybe bite squad should change up their driver training a bit? Maybe add an I.Q. test to the requirements? I dunno. And the $5 credit is paltry and moot, since I am officially not using the service again. Neither should you.Show lessHerndoggle
Terrible customer service. Take pictures of your food!
The first time I used this app, it worked perfectly - ordering was easy, our food came quickly, our order was correct, and the food was warm. The second time I used this again, the food was easy to order and came quickly. The food was like warm, but still tolerable. However, my husband ordered a burger and some of the toppings were missing. Not a huge deal but when you pay as much as you do for an order, you want it to be correct. He ended up eating it anyways, and I contacted the support people through the chat feature of the app to see if they could refund part of my order. The person I chatted with was really rude during I the whole conversation. He asked for a picture of the food for “evidence” and when I told him that my husband ate it, he told me that it is policy to have evidence of the order (a policy that I can’t find anywhere of the Bite Squad site, by the way) and told me he would put $5 towards a future order. He also said that he was making an exception for me, acting like he was doing me this huge favor. Sorry - it’s not like I want my order to be incorrect. Even if he would have approached the chat in a more pleasant way, I think I would have been fine with the $5 off toward a future order, but he was so unpleasant that I am just upset about the whole order experience at this point. If you do use this app, I would warn you to take pictures of your food for “evidence.”Show lessThraxus314
Developer Response
Hello, we are truly sorry to hear we did not meet your expectations. Our number one goal is to provide exceptional service and it appears we failed you. Feel free to send us an email at reviews@Bitesquad.com so we can look into this further for you.BEWARE They WILL take your money WITHOUT permission
I really loved this service at first. I even recommended it to friends and paid for the bite squad unlimited subscription. BIG MISTAKE. I moved to a different city that didn’t offer delivery in my area so I cancelled my unlimited plan. Or so I thought. I got a confirmation email saying that my unlimited subscription was canceled. I thought it was all good however the next month they charged my card for unlimited. I didn’t notice the first time. That’s my bad but I had no reason to think they were going to charge me. Then they charged me the next month and I did notice. I emailed customer support and they said they were sorry and gave me my money back. Seems like problem solved only they have continued to charge me every month for half a year and every single month I contact customer service and hear the same thing. They are sorry but they don’t fix it. I DO NOT TRUST THIS COMPANY. I removed my card info from their app to try to get it to stop. I am still charged. They have my personal information stored and they continually take money out of my bank account every month without my permission. Please beware that this can happen. If I could go back I would never give my credit card information to these con artists. It is not worth the headache I have gone through. BEWAREShow lessCrissy19755219
I’ll never use them again
Lifestyle time I used them, the restaurant severely undercooked the fries for my 3 year old sons lunch. I called the restaurant, the apologized and offered to remake them but asked that I contact Bitesquad for the complaint as they would be the ones who redeliver. I was asked to submit a photo of my order, then they ended the chat and put me to the bottom of the que again. After waiting and being batted around to different dispatchers, I finally got someone to review the issue. They stated that they would not do a redelivery for fries... I can understand that for say, me, an adult, but for a toddler, those fries are his treat for eating the good stuff. They are a big deal to him. I had to formally complain about the entire order which included a pizza. The restaurant had to remake the entire order. Money out of their pocket, so that my sons fries would be replaced. I called the restaurant and told them to just send the fries... they still ended up remaking the entire order, because bitesquad didn’t find it important enough to facilitate the order to the customers satisfaction. They were willing to hurt the restaurant because they didn’t want to pay their drivers to fix the problem they shared by agreeing to be a food delivery service. This in turn, affected my son who just wanted some fries after eating his lunch.Show lessJbeckham
Developer Response
Hello, I’m very sorry to hear this! Can you please e-mail me directly at gabe.c@bitesquad.com with your order number and a brief summary of these issues so I can look into this for you?I’ve about had enough.
Certain restaurants that they offer are never open because they are told that they are not excepting bite squad orders. Secondly, I ordered a sandwich from Grand Junction today, a chicken Cordon Bleu. Whilst ordering the manual prompt required me to select a seasoning for the sandwich which normally never has seasoning on it. I contacted Bite Squad support and they told me to select a seasoning but then add into the notes then I didn’t want any seasoning. My sandwich arrived with Cajun seasoning on it that was too hard so I threw it in the dumpster. I contacted Bite Squad support again only to be kept in the chat with no response for around 10 minutes. I contacted Bite Squad support yet again and finally they gave me a credit for the sandwich that I order not for the tap that I provided. So I tip the driver five dollars just for driving a sandwich to me that I couldn’t eat anyways because bite squad’s app Didn’t have proper programming so I wouldn’t be forced to select a seasoning for my sandwich. And they refused to refund my tip as well even though it is their fault and they should take the hit for refunding the tip that I provided. I don’t normally go this far to write a review on Anyone, but they really just irked my nerves and made me upset. Hopefully they right the wrong that they did but as of right now they don’t seem like they give a rats ***.Show lessjakeosrs
Developer Response
Hello, I’m very sorry to hear this! Can you please e-mail me directly at gabe.c@bitesquad.com with your order number and a brief summary of these issues so I can look into this for you?Horrible service with no Recourse
My family and I ordered a meal and I had six items on it. When the driver came to me always on time as the hour quoted was met. When the food was delivered it was missing a plate and when I contacted customer service I was immediately disregarded and not contacted back. It took multiple attempts to get someone on the line to help me and after a half hour of attempts I finally got to speak to somebody. With no control they basically offered a refund of the meal that was missing or they would resend the meal. I believe this service should provide checking the orders with the restaurant before they are delivered to the customer. If that had been the case my review would be very different. After we left hungry and waiting we received no refund or compensation for the missing meal. The only thing offered was either a refund or the food and that’s all they could do. Providing a delivery service requires that you check the orders for accuracy before leaving the restaurant. If that had been done I don’t feel like I would have had the issues that I had. We had to wait an additional hour for our’s missing a meal to arrive. No compensation know apologies just this or that take it or leave it. No customer serviceShow lesslate and hungry.
ZERO STARS! Worst company EVER!!!!
I have problems after problems with this company. To wrong orders to having my food thrown in the car. I had a restaurant owner call me personally and told me the delivery guy just threw my food in the back seat and when it was delivered it was all mushed together! Bite squad offered me 5 dollars umm what is 5 dollars going to cover? the tip? Y’all resent the order and I didn’t even want it. I wanted my money back! 5 dollars doesn’t do anything to an order it’s like 15 dollars just for the taxes, tips, booking, and service. I though this place would be great since I have a new born and I don’t want to cook nor go anywhere but I rather pack up my house and bring my child to a restaurant than deal with this company again. The customer service is awful it’s like they think giving you 5 dollars credit is going to make everything better. I never review anything but i have to let others know how awful this place is!!! They seriously never get my orders right and it takes forever to get here and I live 5 to 10 minutes away from most places and it takes over an hour and thirty minutes to get to my house. My hot food is always luke warm and my cold food is warm. Don’t blame the restaurants blame the company!Show lessBvward
