Leave a Review Bite Squad
Never using again
Until my most recent experience, my husband and I have liked using Bite Squad for nights where a trip to the grocery store just isn’t going to happen, or I come off my 3rd 12 hour shift too tired to cook. Tonight I received only part of the dinner I ordered. A burger that came with a big side item. The burger arrived with no side item, so half of my dinner was missing. I called the restaurant and they informed me I needed to contact Bite Squad. After speaking to customer service, apparently the Bite Squad policy is that your missing food items will only be delivered to your house if it is an entire entree, not part of your meal. So the entire company gets away with constantly missing food items as long as they didn’t screw up enough to forget the entire food box, but 50% of it is okay. They offered a credited monetary amount to my account. For anyone who comes home from 12 hour shifts, orders food, waits 45 mins through a growling hungry tummy only to receive 50% of your meal and told to fill that hungry growling stomach with an internet credit, I empathize. I will never use Bite Squad again.Show lessRaylee12
Will only use UBER EATS. DELETE APP.
So I tried but squad for the first time the other day while on duty at the fire dept. so I order from a local spot. Took about 50/60 Min to get to me. No big deal was not worried about that. I was just ready to eat. I had been craving it all day. So when the driver gets there he gives me the food. I ask him was this my order (because I noticed another order in his bag). The driver said yes. Then I said are you sure and he said 100%. So I go back in the station to look at it and by the time I see it’s the wrong order the driver was gone. So I call and email the guy back 2 Min later and go through a 3party number I could not get a hold of him. So at this time I can’t eat what was gave to me because of a food allergy. So I had to throw it away. I email but squad and they told me they can only credit my account or remake. If they remade it it would have taken another hour just to get to me. I don’t have that much time in my line of work. So I asked the person I was emailing if they could credit my card. They said no because I don’t have a picture of the food. I had already thrown it away to where I was not going dumpster diving. So by this point I’m so mad I called Uber eats. They came to me within 30 Min with food and it was right. SO MORAL OF THE STORY IS THEIR CUSTOMER SERVICE IS BAD AND THIER DRIVERS DONT EVEN CARE ENOUGH TO GIVE GOOD SERVICE. GET UBER EAT.Show lessLax#2
Developer Response
I'm sorry to har this! Can you please message me directly at g.coleman@bitesquad.com with your order number and a brief summary of these issues so I can look into this for you?Terrible Service!
I WILL NO LONGER BE USING BITE SQUAD FROM HERE ON OUT! I’ve ordered from this place at least 5 times & 3 out of the 5 times have been terrible! The other 2 times were decent only because they messed up my order in the first place! I ordered my food at 7:45pm, mind you the restaurant is 7mins away (yes we could've drove down & it could be the restaurant that took a while) but if I wanted to drive down there I would’ve done that in the first place. The purpose of bite squad is to have your food delivered to you in a timely manner! So again, I ordered my food at 7:45pm but for some reason they took FOREVER to process my order. Keep in mind the restaurant closes at 9pm so I’m thinking I’ll get my food before that. Nope! I get a call from some bite squad lady & she tells me that the Bite Squad driver didn't get to the restaurant on time so my food couldn’t be delivered!!! This is the 3rd time I’ve had to be refunded & left without good customer service or food! I get they have other orders to fulfill, but if you can’t complete the orders in a timely manner then don’t process them! I AM UTTERLY DISAPPOINTED IN THIS COMPANY & will never recommend anyone to use bite squad!Show lessmashrey
WELL, THIS IS A GAME CHANGER!
I love everything about this app & service. I had the best Thai food for lunch today, from an amazing restaurant, delivered to my front door, faster than going to get it myself. Of course, I could have had breakfast from IHOP, sliders from any of the bbq joints, Greek pita gyros, Indian food, cheeseburgers and fries with a chocolate shake, lasagna from one of the 20 different Italian places, or anything I wanted from the 20 different Mexican restaurants, or Chinese restaurants. I can (I do) peruse the menus from whatever place serves the kind of food I feel like eating at Exactly that moment. I am never eating another bite from a chain pizza place again. Ever. I deleted about 10 apps since I have Bite Squad now, like Dominos, Pizza Hut, Jimmy Johns, PaPa Johns, etc.... I AM “GARBAGE FOOD” FREE FINALLY. Faster, better, cheaper, better, nicer, better, easier, better, than any food you are having delivered now. It’s one of those rare things that make you say, “There’s no way to top this. It could not be better.” Thank you, and congratulations. Peace, Love, & KindnessShow lessTrevorDDD
Terrible Customer Service & overall greedy, bad
My exact experience:
This place is a scam and they are a very dishonest company. I have been ordering from them for a little bit now. I was trying to see if I liked them better than Chef Shuttle. I even signed up for their 10 dollar a month special. I ordered a dinner from firehouse for my family. They delivered the order and they were missing four items. I called the customer support number and was told that it would be resolved ASAP. An hour went by and my items were never delivered. Frustrated, I called back. I was once again told that my items would be delivered. Reluctantly I got off the phone and waited another hour. After that hour, I called and got no reply. I waited to the next morning to find out that the rep I spoke with marked it as resolved so the woman on the chat with me could do nothing to help me. THEY STOLE MY MONEY. THEY DID NOT HOLD UP THEIR END OF THE BARGAIN. They pretty much told me there was nothing they could do for me and to next time make sure I got my food before the end of the night. I do not know what else I could have done! Do not use this service. They are expensive and they do not deliver. They were also unwilling to rectify my order.Show lessRoomsa MPLS
good service for certain foods
I was quoted a long delivery time so I was expecting a wait. What I wasn't expecting was a long wait from the time the food was ready. It took 45 min from the time the app said my food was ready to be picked up to delivery. Since you can track the drivers, it was clear that he must have delivered someone elses food first, but it wasn't in the same direction as me; this other order was not on the way.
Since there could be a long delay, I will limit my orders to foods that will last awhile: salads and soups. I dont think I will even trust burgers and fries because those will get soggy after sitting for 45 min. The soup that I had ordered was still hot and yummy. The pizza was good, the pasta was not (all from same restaurant).
On a high note, the driver was friendly and courteous. And the delivery fee is small for a service that delivers more than pizza when I have no time to get it myself.Show lessfoodie808
Great drivers, questionable corporate ethics
Bite Squad bought out a very good local delivery service in my town. The remaining drivers from the old service & the new ones are great. (NOTE: TIP THE DRIVERS IN CASH TO MAKE SURE THEY RECEIVE THEIR TIPS.) Bite Squad corporate has questionable honesty & ethics. They misleadingly state they only charge a small delivery fee based upon distance & don’t mark up restaurant prices. Not true. The “other taxes & fees” & “small delivery fee” are additional charges that go to Bite Squad corporate. Because they’ve negotiated a lower price from restaurants, they do in fact have markup built into the restaurant prices. Bite Squad claims driver tips go 100% to the drivers. That’s questionable based upon online reviews & info from local drivers. Drivers say the dispatchers take a % & that they don’t receive tips above a certain amount. It appears driver tips are being used to cover the drivers’ hourly pay and to also cover Bite Squad corporate costs. That’s just wrong. Customer service often doesn’t reply to questions and, when they do, provide a stock answer blaming the restaurants without checking their app or website for problems. Bite Squad needs to offer real customer service, be honest to customers about their actual delivery charges, & make sure their drivers receive their tips in full.Show lessJPDMyers
The best food delivery service, by far
The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant.
Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue.
I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful.Show lessjcpole
Developer Response
Thank you! We will keep making you happy!A better food experience.
I see a lot of complaints and I think they are probably legitimate but it would be easily fixed with better logistics and maybe more drivers as I have experienced some similar though not as drastic issues and have always been adequately taken care of with discounted orders next go around. Lately I haven’t had any complaints as far as time or any missing items (only happened once). A big recommendation would be for all parties; consumers, restaurants and bite squad: “Stop putting items on the menu/ordering items on menu that will not travel well” it just is aggravating and is why as someone who has worked in the culinary industry for several years I simply avoid. This is a great app but there will always be hiccups and need for improvement. That said this is a great app for when I am just to tired to cook or don’t have time and know it will be a bit before I can eat. It is a hundred thousand times better than chef shuttle (at least from a consumer stand point).Show lessDrkWlfKnght
Bite Squad has the "best service" in its industry, there is no competition.
words can't describe the superb experience i had with my first Bite Squad order. I just finished eating chili's, i didn't even have to leave my house or move a muscle
"very convenient". Bite Squad delivery process and app function was exceptionally fluent and coherent. I was able to watch every step of my order status, from when i placed my order until the lovely driver handing me my food. I want to personally thank and congratulate Mr. Kian Salehi and his team for a remarkable finished product. If Bite Squad had a stock i would definitely invest in it right now as their future is looking extremely bright. I truly hope more restaurant locations around the world begin to participate in the Bite Squad service and to be completely honest i don't see Grubhub or Seamless to be of any competition at all. They are very limited and majority of the restaurants they do have access to, are not the mainstream restaurants normal American's love and are a custom to. Which is why i no longer need them "hint"(deleted).Show lessRolle Boy Jr
