# A. O. Smith

> Remote water heater monitoring and management app with professional tools. (iPhone/iPad app by A. O. Smith.)

- Source: https://appshunter.io/ios/app/a-o-smith/id456489822 (this page in markdown: same URL + `.md`)
- Developer: [A. O. Smith](https://appshunter.io/developer/456489825)
- Category: Utilities
- Price: Free
- Rating: 1.29/5 from 440 App Store ratings · 220 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 31 MB
- Languages: English, French
- Released: 2011-08-17
- Data updated: 2026-08-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/a-o-smith/id456489822/reviews.md

## What is A. O. Smith?

With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management. 

Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more.
Whether for your home or your business, the iCOMM platform offers you peace of mind.


Designed for Professionals

XPERT Water Heater Selection Tool 
Provides personalized recommendations to help you identify the best options for your customers.

iCOMM™ Connectivity Platform 
Stay connected to the water heaters you install to monitor your water heaters remotely and adjust temperatures and settings.

Warranty Check & Product Cross-Reference
Find the warranty status for an A. O. Smith water heater and get replacement suggestions based on the current brand and model.


Designed for Homeowners

iCOMM™ Connectivity Platform
Stay connected to your water heater by monitoring temperature, schedules and more.

Operation Mode
Choose your ideal operating mode depending on how you use your water heater.

Demand Response and Time-of-Use Alignment
Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.

## Key features

- Remote water heater monitoring
- Diagnostic fault notifications
- Adjustable settings and temperatures
- XPERT Water Heater Selection Tool
- Warranty check and product cross-reference
- Energy saving operation modes

## What do users think of A. O. Smith?

Overall sentiment: negative

**Pros**

- 🚀 Mostly works as expected
- 👍 Nice app design

**Cons**

- 🐛 Frequent app crashes
- 🔒 Security issues with login and account management
- 🔋 App frequently forgets registered water heater
- ⚠️ Limited functionality compared to expectations

**Commonly reported bugs**

- Unable to register water heater in app
- Inconsistent behavior when changing water heater settings
- Unreliable connection between app and water heater

**Most requested features**

- Ability to set detailed schedules for water heater
- Improved water temperature monitoring and alerts
- Integration with smart home platforms

## Recent user reviews (10 of 220)

All indexed reviews: https://appshunter.io/ios/app/a-o-smith/id456489822/reviews.md

### 1/5 — New App No Better than Previous IComm

*2026-01-13, version 13.0.8*

Keep having to re-enter water heater purchased in 2022.

### 1/5 — Junk. waste time

*2025-12-25, version 13.0.8*

Forgets your hot water heater every time and you need the serial number, model number etc to reset the app. Waste of your time. 

Now i just turn the breaker off when i go on vacation.

### 1/5 — Does not work, dead on arrival

*2025-12-07, version 13.0.8*

Does not work, dead on arrival. Fix this problem or remove wrong advertising from your product!!!

### 1/5 — Your app is trash

*2025-12-02*

I downloaded this app and the ICOMM app because the A.O. Smith one has a sunset date. I registered my water heater and it does not show up in my dashboard which is nonexistent. I tried to add it again and it says it is already registered, but again still cannot see a dashboard. A.O. Smith usually makes a good hot water heater… their app on the other hand is trash. Spend the extra money and hire a decent app developer and programmer to keep your customers happy. Next water heater will be a Rheem since that’s what my dad had installed and their app actually works and works well.

### 1/5 — Garbage, literally does not work at all. Spending extra for the wifi was a ripoff.

*2025-11-27, version 13.0.8*

Garbage, literally does not work at all. Spending extra for the wifi was a ripoff.

### 1/5 — Garbage

*2025-11-01, version 13.0.8*

The app deletes all your saved devices every so often so you have to redo the whole process. Seriously embarrassing app.

### 1/5 — A real pain

*2025-10-31, version 13.0.8*

EVERY TIME we go on vacation and want to put the hot water heater on vacation mode we have to sign in and add our hot water heater like it was never registered. That means going down in the basement, standing on my head to scan the bar code or add the serial number and adding the date it was purchased (who remembers that). It’s easier just to leave it like it is which defeats the purpose.

### 1/5 — Trash

*2025-10-25, version 13.0.8*

App constantly loses your session, then forgets any devices you have registered.

### 1/5 — pathetic

*2025-10-24, version 13.0.8*

forgets hot water heater regularly for no apparent reason

### 1/5 — Wont connect

*2025-10-18*

What a waste of time! I registered the water heater with aosmith. When i try to input the serial number of the water heater into either the icomm app or the aosmith app, both of them say “unknown heater” well my receipt and the product registration says its known. This is shameful and the coders need to be fired and kicked out of the industry. I am probably lucky considering how bad all reviews are. How can you achieve 1 star (thats the minimum) reviews and be proud of your product? Are you even a serious business? You would have done better work if you just didnt bother.

## Frequently asked questions about A. O. Smith

### What does the A. O. Smith app do?

The A. O. Smith app allows for remote monitoring and management of iCOMM™ enabled water heaters. It provides diagnostic notifications, allows for adjustments to settings and temperatures, and offers tools for professionals to select products and check warranties.

### What are the key features for professionals?

For professionals, the app includes the XPERT Water Heater Selection Tool for personalized recommendations, the iCOMM™ Connectivity Platform for remote monitoring and adjustments, and a Warranty Check & Product Cross-Reference tool to find warranty status and replacement suggestions.

### How can homeowners benefit from this app?

Homeowners can use the iCOMM™ Connectivity Platform to monitor their water heater's temperature and schedules. They can also select an ideal operating mode and align their water heater with utility company programs to save energy.

### Is this app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases.

### What kind of water heaters are compatible with this app?

The app is designed to work with iCOMM™ enabled water heaters. Users can connect their iCOMM™ enabled water heaters to the app through an easy setup process.

## Version history (last 5 releases)

### 13.0.8 — 2025-10-23

Deprecation warning.

### 13.0.7 — 2025-06-24

- Bug fixes.
- Additional tankless heater support.

### 13.0.2 — 2024-11-26

This update restores the previous "Hot Water Available" gauge to give development time to refine new "HWA" status.

### 13.0.1 — 2024-10-14

This update changes the colors of "Hot Water" available for added clarity.

Now:
Red color indicates the current amount of Hot Water available in your Residential Hot Water Heater. (Shown with a Percentage [%] to the left of the indication bars.)
Blue color indicates the current amount of Unheated (Cold) water in your Residential Hot Water Heater.

### 13.0.0 — 2024-09-25

Additional Clarity for "Hot Water Status"
Rework of Tankless Water Heater Support
Additional French Canadian Translations
User "Tools" Navigate to Updated Corresponding Websites
Squashed Bugs
General UI/UX Improvements
Reduced Crashes

## Apps similar to A. O. Smith

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Rheem EcoNet](https://appshunter.io/ios/app/rheem-econet/id1610093715) | 4.4 (14,280) | Free | Utilities |
| [Rinnai Central](https://appshunter.io/ios/app/rinnai-central/id6444321202) | 1.6 (341) | Free | Utilities |
| [Milwaukee® Pipeline Inspection](https://appshunter.io/ios/app/milwaukee-pipeline-inspection/id1505553923) | 3.0 (2) | Free | Utilities |
| [Lennar Account](https://appshunter.io/ios/app/lennar-account/id6502112561) | — | Free | Utilities |
| [HQx Live](https://appshunter.io/ios/app/hqx-live/id1103321719) | 2.9 (37) | Free | Utilities |
| [EcoNet](https://appshunter.io/ios/app/econet/id1610093590) | 4.4 (12,073) | Free | Utilities |

## More apps by A. O. Smith

- [iCOMM Connectivity](https://appshunter.io/ios/app/icomm-connectivity/id1494213395)

All apps by A. O. Smith: https://appshunter.io/developer/456489825

## Related topics

[a o smith](https://appshunter.io/ios/topics/a-o-smith) · [ao smith water heater](https://appshunter.io/ios/topics/ao-smith-water-heater) · [icomm utilities](https://appshunter.io/ios/topics/icomm-utilities) · [icomm](https://appshunter.io/ios/topics/icomm) · [icomm connectivity](https://appshunter.io/ios/topics/icomm-connectivity) · [ao smith icomm](https://appshunter.io/ios/topics/ao-smith-icomm) · [navien tankless water heater](https://appshunter.io/ios/topics/navien-tankless-water-heater) · [ballu heater](https://appshunter.io/ios/topics/ballu-heater) · [icomm smart connectivity](https://appshunter.io/ios/topics/icomm-smart-connectivity)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*