# A1 Cars Suffolk — user reviews

> 5 indexed App Store user reviews of A1 Cars Suffolk by A1 CARS (SUFFOLK )LTD.

- Source: https://appshunter.io/ios/app/a1-cars-suffolk/id1498074796/reviews
- App overview in markdown: https://appshunter.io/ios/app/a1-cars-suffolk/id1498074796.md

## Most critical reviews (5 lowest-rated)

### 1/5 — Unfortunate experience

*2024-07-18, version 4.2204.13*

First time using app.  Booked taxi the day before for a special event.  Thought using app would be better than phoning as we would get confirmation by email - and any updates. Didn’t work out like that..

Initially I received 2 confirmation emails which was reassuring.

Day of pick up received no further communication but thought this was standard.

 Time of pick up arrived - no taxi - waited 5 mins then checked the app - only to find it had been cancelled (news to me!) called a1 - only to be told taxi had indeed  been cancelled, apparently by phone the previous day (I’ve checked my phone details are correct in app and checked email spam folder - and definitely no one contacted me to say the booking was cancelled) 
The lady I spoke to at a1 said it was because we ordered a 6 seater (?)  (so my fault?) as they don’t work Wednesdays (?) and they were possible on holiday anyway. (?)  bizarre 

Anyway I asked for alternative car to be sent - only to be told there wasn’t one available for another 30 mins.  This was of no help to us as we had a table booked for a surprise meal and we couldn’t be that late.

I politely said that it wasn’t good enough - and was told I was being rude (not rude - stressed!)  I ended the call, phoned another local firm and we had a taxi within 10 mins.   

Mistakes happen, we were unfortunate it happened to us on an important evening.  We felt a1 could have handled it better.  I don’t believe we had an apology, just excuses.

They may not a bad company generally , but in light of our experience we Unfortunately won’t be using them again in a hurry,  or recommending. 

My advice would be if you do use the app to book double-check your app for updates.! - Because you might not get a call or email if it gets cancelled…

Also - I think the app would be more accurate if they say cars can take up to 4 passengers (icon has 3 for all cars - not everyone is taking luggage) 

Hope others get on better than we did.

### 1/5 — Rubbish

*2021-08-14, version 30.2.5*

Poor quality App that blacklisted my device for no reason

### 3/5 — App doesn’t update properly.

*2024-03-24, version 4.2204.13*

Keep your phone with you at all times while using this app, it doesn’t automatically update (says diver is ten minutes away when they are outside waiting for you),  I now have to pay twice for one journey. Not happy.

### 5/5 — Best

*2020-10-17, version 30.2.5*

Great service and always on time

### 5/5 — Mr

*2020-09-25, version 30.2.5*

Very good

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*