# A2C: Access2Care — Access2Care

> Manage and track health-related non-emergency transportation for qualified members. (iPhone/iPad app by Galileo Insights LLC.)

- Source: https://appshunter.io/ios/app/a2c-access2care/id1671178877 (this page in markdown: same URL + `.md`)
- Developer: [Galileo Insights LLC](https://appshunter.io/developer/1671178879)
- Category: Business
- Price: Free
- Rating: 4.87/5 from 6,382 App Store ratings · 113 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 20 MB
- Languages: English
- Released: 2023-06-20
- Data updated: 2026-07-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/a2c-access2care/id1671178877/reviews.md

## What is A2C?

Access2Care is developing an intuitive way for health plan members to request, organize and track their non-emergency transportation needed to get to and from important appointments and destinations related to their health.  The application gives members and their families all of their ride information in one place and helps them manage, maintain and modify any detail.  The application can only be used by qualified members (ie – participating state and plan). Check with your health plan to see if you qualify!

## Key features

- Request non-emergency transportation
- Organize ride details
- Track transportation status
- Manage appointment travel
- Modify ride information

## What do users think of A2C?

Overall sentiment: neutral

**Pros**

- 👍 Convenient app for scheduling rides
- 🚀 Easy and user-friendly interface
- ⭐ Exceptional customer service
- 🕰️ On-time driver arrivals
- 🙌 Helpful and courteous drivers

**Cons**

- 🐛 Buggy app with frequent errors
- ⏱️ Long wait times for customer support
- 🚫 Trips cancelled without notice
- 💰 Slow reimbursement for gas expenses
- 🚗 Incorrect vehicles provided (no wheelchair lift)

**Commonly reported bugs**

- Trips not showing up in the app
- Unable to schedule new appointments
- Recurring trips getting cancelled unexpectedly

**Most requested features**

- Add option to tip drivers
- Improve saved location management
- Provide calendar view of scheduled trips
- Allow editing of scheduled trips
- Add same-day pharmacy trip scheduling

## Recent user reviews (10 of 113)

All indexed reviews: https://appshunter.io/ios/app/a2c-access2care/id1671178877/reviews.md

### 5/5 — Good people

*2026-05-09, version 3.2.10*

Love them

### 5/5 — Flying with you to the Slots

*2026-03-24, version 3.2.10*

Great job and thanks kudees

### 5/5 — Very accessible to blind users

*2026-01-09, version 3.2.10*

This app is very easy to use with VoiceOver on an iPhone. I am completely blind, and I have no issues using this app.

### 1/5 — No ride provider info on app

*2026-01-05, version 3.2.10*

Appt. was super quick, but it took hours to get picked up after appt., because the app never gave me the ride provider company name or number to call.
It was stuck on submitted. Called help center several times to say app still says submitted with no ride provider. They gave me the ride provider name and confirmed my appt., but no ride provider number to call. I googled the company name, but it was out of service. Help center would transfer me to the main line, but there was either no answer, was told that they didn’t take my insurance anymore starting jan 1st (although they just took me to the appt.), the phone would keep ringing, and the automated system said it was closed and hung up…the list goes on. 
I finally got picked up by the same ride provider that took me to the appt., but only because I called my actual insurance and they called the ride provider themselves to tell them I was ready for pickup. The ride is over and complete, however, the app still says submitted and no ride provider and to call the help center like the appt. & rides never took place.
A glitch and stuck on submitted? Someone never hit the approved button to give me the ride provider info. I needed? Idk

### 5/5 — Easy to use!

*2025-12-30, version 3.2.10*

The app easy to use. I set up my rides and if I need to cancel, I just go in cancel and submit. No waiting on the phone and having to repeat yourself over and over. Easy as 123. 
Thank you access2care!!!!

### 2/5 — Missed appointments

*2025-12-18, version 3.2.10*

I have used them almost a year!!! They have made me miss appointments 3 times in the last 2 months… twice they say I called the day before!!! My appointments are critical and I would not schedule the day before for the reason of them to tell me that!!! I wish there was another way to find rides that is covered by insurance!!! 😞😞😞

### 1/5 — No service

*2025-12-08, version 3.2.10*

They have canceled my rides like 2 times and the  representatives are rude ! Shorty

### 5/5 — Always Available

*2025-11-07, version 3.2.10*

This company has its “stuff” together!  Highly recommend.  Admin Staff & Drivers are Top-Notch.  

Thank you!

### 2/5 — Help

*2025-11-03, version 3.2.10*

For some reason, it won’t let me schedule a ride like every time I go to reason for a visit it won’t let me put anything

### 5/5 — Transportation Rides

*2025-10-30, version 3.2.10*

Access2Care is a great source for when you need them to go to appointments and back to your destination. Very comfortable and reliable. Thank You.

## Frequently asked questions about A2C

### What does Access2Care do?

Access2Care provides an intuitive platform for health plan members to request, organize, and track non-emergency transportation. It helps users manage all their ride information in one place for health-related appointments and destinations.

### How do I know if I qualify to use Access2Care?

The application is exclusively for qualified members, meaning those participating in specific states and health plans. You should check with your health plan directly to determine if you are eligible to use the service.

### Can I modify my transportation requests?

Yes, the application allows members and their families to manage, maintain, and modify any detail of their ride information. This includes making changes to existing transportation requests as needed.

### Is there a cost to use Access2Care?

Based on the provided information, the application is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements, indicating it is a complimentary service for eligible members.

## Version history (last 5 releases)

### 3.2.10 — 2025-06-06

Minor UI updates

### 3.2.7 — 2024-11-21

UI Enhancements
Minor Bug Fixes

### 3.2.6 — 2024-11-19

UI Enhancements
Minor Bug Fixes

### 3.2.5 — 2024-10-09

Minor bug fixes
UI improvements

### 3.2.4 — 2024-08-05

UI Improvements
Bug Fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*