# A2C: Access2Care — user reviews > 113 indexed App Store user reviews of A2C by Galileo Insights LLC, rated 4.87/5 from 6,382 ratings. - Source: https://appshunter.io/ios/app/a2c-access2care/id1671178877/reviews - App overview in markdown: https://appshunter.io/ios/app/a2c-access2care/id1671178877.md - Rating breakdown: 5★ 5,872 · 4★ 323 · 3★ 94 · 2★ 24 · 1★ 66 ## What do users think of A2C? Overall sentiment: neutral **Pros** - 👍 Convenient app for scheduling rides - 🚀 Easy and user-friendly interface - ⭐ Exceptional customer service - 🕰️ On-time driver arrivals - 🙌 Helpful and courteous drivers **Cons** - 🐛 Buggy app with frequent errors - ⏱️ Long wait times for customer support - 🚫 Trips cancelled without notice - 💰 Slow reimbursement for gas expenses - 🚗 Incorrect vehicles provided (no wheelchair lift) **Commonly reported bugs** - Trips not showing up in the app - Unable to schedule new appointments - Recurring trips getting cancelled unexpectedly **Most requested features** - Add option to tip drivers - Improve saved location management - Provide calendar view of scheduled trips - Allow editing of scheduled trips - Add same-day pharmacy trip scheduling ## Newest reviews (15 of 113) ### 2/5 — Missed appointments *2025-12-18, version 3.2.10* I have used them almost a year!!! They have made me miss appointments 3 times in the last 2 months… twice they say I called the day before!!! My appointments are critical and I would not schedule the day before for the reason of them to tell me that!!! I wish there was another way to find rides that is covered by insurance!!! 😞😞😞 ### 2/5 — Help *2025-11-03, version 3.2.10* For some reason, it won’t let me schedule a ride like every time I go to reason for a visit it won’t let me put anything ### 2/5 — App not showing driver details *2025-10-22, version 3.2.10* The app used to show the driver’s name, car color, and contact info — but now it doesn’t show anything. Because of this, my mother even got into the wrong car recently. We’ve called support and tech help multiple times, but no one seems to know how to fix it. Restarting or reinstalling doesn’t help. This is a serious safety issue and needs to be fixed ### 4/5 — It’s a good app *2025-09-09, version 3.2.10* My downfall is wen they cancel a ride it won’t tell you why I scheduled a ride ahead the day before my scheduled appointment it got canceled . And some drivers show up late . ### 5/5 — Medical transportation *2025-09-03, version 3.2.10* This app makes scheduling medical transportation so easy its awesome ### 4/5 — A suggestion *2025-08-20, version 3.2.10* I would appreciate the option of requesting Lyft Silver (for Disabled or Lyft Pink with Female Drivers ### 5/5 — Hello *2025-08-19, version 3.2.10* App is easy to use. Professional service ### 5/5 — Anytime Use *2025-08-18, version 3.2.10* Easy to use for scheduling at your convenience. ### 3/5 — Could be better *2025-08-14, version 3.2.10* It would be wonderful if you could approve my ride with in days instead of letting people just wonder if it’s actually going to be approved or not! Doctor appointments are really really important and if you don’t have a ride any other way it would be great to know that you can get to them. Thank you ### 5/5 — Easy access *2025-07-21, version 3.2.10* Very reliable! Easy to schedule appointments for your health care needs. Thank you Ameri health! Access2Care! Many blessings!🙏🏽 ### 2/5 — Hi *2025-06-30, version 3.2.10* It won’t let me put reason for trip it don’t work anymore ### 5/5 — Access2Care *2025-06-13, version 3.2.10* I am very blessed and thankful for Access2Care. If it wasn’t for their assistance, I would not make it to my appointments weekly nor would I have the medicine that I need to take for the rest of my life. I just want to sincerely thank you Molina & Access2Care for all you do for me and your all the members. You are greatly appreciated.May God continue to bless you.🙏🏾🙏🏾🙏🏾❤️ ### 5/5 — Awesome *2025-06-10, version 3.2.10* ✅✅✅ ### 5/5 — Easy Ride *2025-06-02, version 3.2.7* So many of have issues getting around and this medical transport helps make disabled persons not feel like getting around such an overwhelming task. Thanks…-Miranda the prophetess 777 ### 5/5 — 5/27/25 *2025-05-27, version 3.2.7* My driver was very polite and helpful. ## Most critical reviews (10 lowest-rated) ### 1/5 — No ride provider info on app *2026-01-05, version 3.2.10* Appt. was super quick, but it took hours to get picked up after appt., because the app never gave me the ride provider company name or number to call. It was stuck on submitted. Called help center several times to say app still says submitted with no ride provider. They gave me the ride provider name and confirmed my appt., but no ride provider number to call. I googled the company name, but it was out of service. Help center would transfer me to the main line, but there was either no answer, was told that they didn’t take my insurance anymore starting jan 1st (although they just took me to the appt.), the phone would keep ringing, and the automated system said it was closed and hung up…the list goes on. I finally got picked up by the same ride provider that took me to the appt., but only because I called my actual insurance and they called the ride provider themselves to tell them I was ready for pickup. The ride is over and complete, however, the app still says submitted and no ride provider and to call the help center like the appt. & rides never took place. A glitch and stuck on submitted? Someone never hit the approved button to give me the ride provider info. I needed? Idk ### 1/5 — No service *2025-12-08, version 3.2.10* They have canceled my rides like 2 times and the representatives are rude ! Shorty ### 1/5 — Does this work for anyone at all *2025-10-23, version 3.2.10* I have tried to schedule several rides now and no one ever shows up. ### 1/5 — Terminally Ill Patient *2025-08-22, version 3.2.10* Very Disrespectful and Unprofessional Treatment from all representatives ### 1/5 — Total Fail *2025-05-20, version 3.2.7* Scheduled a ride 1 week in advance. The app verified my eligibility and scheduled my ride with no problem. The morning of the ride I called the number provided in the app and was told they had no record of my ride request. The rep was entirely unhelpful. I’ll probably try the app again, but then call and verify the ride was scheduled successfully. ### 1/5 — Laborious *2025-04-14* Using the app, I can book a ride in less than 40 seconds. When I call in person, it can take up to 20 minutes. Why?! Not all of the Service reps know how to use the application. On January 5, 2025, the CRS told me I had no rides for the year. I hadn't had one ride for the year, yet. The rep didn't know where and how to check nor the policy of calling my insurance to verify. This has happened several times in January, February, and March. I called insurance to complain. Insurance says they have no idea what Access 2 Care is talking about. Apparently, Access 2 Care doesn't know what they're talking about either. Their CSRs require better training. ### 1/5 — Frozen APP *2025-02-11, version 3.2.7* It would be easy to use if it worked. The App is frozen and won’t allow me to go back. ### 1/5 — Do not use to schedule!! *2025-02-03, version 3.2.7* Only use to review NOT submit. Several trips were cancelled on their end with no notice!! Several trips were submitted via the ap but were visible as submitted but never approved. When I called in to find out what was going on, no one in the system could see them at all! ### 1/5 — . *2025-02-03, version 3.2.7* Scheduled a ride and was never assigned a driver, called and was just on hold for 30 minutes and never got any help . ### 1/5 — Acting up *2025-01-28, version 3.2.7* The app won’t allow me to schedule my rides. I have to call customer service. Very annoying. ## Most praised reviews (10 highest-rated) ### 5/5 — Good people *2026-05-09, version 3.2.10* Love them ### 5/5 — Flying with you to the Slots *2026-03-24, version 3.2.10* Great job and thanks kudees ### 5/5 — Very accessible to blind users *2026-01-09, version 3.2.10* This app is very easy to use with VoiceOver on an iPhone. I am completely blind, and I have no issues using this app. ### 5/5 — Easy to use! *2025-12-30, version 3.2.10* The app easy to use. I set up my rides and if I need to cancel, I just go in cancel and submit. No waiting on the phone and having to repeat yourself over and over. Easy as 123. Thank you access2care!!!! ### 5/5 — Always Available *2025-11-07, version 3.2.10* This company has its “stuff” together! Highly recommend. Admin Staff & Drivers are Top-Notch. Thank you! ### 5/5 — Transportation Rides *2025-10-30, version 3.2.10* Access2Care is a great source for when you need them to go to appointments and back to your destination. Very comfortable and reliable. Thank You. ### 5/5 — Awesome *2025-10-23, version 3.2.10* I love it ### 5/5 — Excellent app *2025-10-06, version 3.2.10* The app is useful for scheduling rides for my appointments and pharmacy visits. If I ever have an issue, calling and getting help is quick and easy. I highly suggest using the Access2Care app if you have access to it. ### 5/5 — Easy site *2025-10-06, version 3.2.10* Very easy site to use ### 5/5 — Excelente *2025-10-01, version 3.2.10* Es rápido de solicitar un viaje, tiene cada detalle especial para un viaje seguro --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*