# AAA Taxis & Private Hire — user reviews > 16 indexed App Store user reviews of AAA Taxis & Private Hire by AAA TAXIS HERTS LTD. - Source: https://appshunter.io/ios/app/aaa-taxis-and-private-hire/id1617284848/reviews - App overview in markdown: https://appshunter.io/ios/app/aaa-taxis-and-private-hire/id1617284848.md ## Newest reviews (4 of 16) ### 1/5 — Not picking most of the pick-up spots *2022-04-09, version 33.5.39* Spent almost ten minutes trying to get my pickup spot. Absolutely rubbish ### 1/5 — Awful company *2022-04-09, version 33.5.39* App doesn’t work fully. Customer service horrendous ### 1/5 — Does not work *2022-04-08, version 33.5.39* Looks much nicer than the old app but critically does not work whatsoever. Constantly displays pop ups “Vendor cannot be contacted” Useless ### 1/5 — charged me for nothing *2022-04-08, version 33.5.39* just downloaded the app, set up all me details. had not even put in a destination yet before being charged £1.01. Taking it as a charge for having the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don't use app *2025-09-28, version 42.2507.10* The app will charge you a lot more money, so save yourself the grief and call them directly, they're still slightly cheaper than Uber this way. ### 1/5 — Do not use AAA *2025-07-10, version 42.2507.9* Use uber or any other service . AAA services have declined rapidly these past years used to be really reliable le now they are overpriced and un reliable ### 1/5 — Aaa taxis *2024-11-25, version 40.2306.1* More often takes double payments and says payment failed took me a while to realise that the payment had gone through and not to try again. But also the cancel ride option is in the wrong place, when you go in to check your ride is just a mid tap of the screen and your ride is cancelled and you have lost your money. ### 1/5 — Terrible app *2024-09-09, version 40.2306.1* This app is useless , DO NOT USE !!! ### 1/5 — DO NOT USE *2023-08-30, version 40.2306.1* DO NOT USE THIS APP. You will get a notification come up sometimes when you try and book a taxi saying that the card payment has failed to go through. You then book another taxi and pay cash or card again. They will then take the payment for the original taxi booked about an hour later. It is a long process to try and get the money refunded ### 1/5 — Can’t reset password *2023-04-07, version 40.2302.11* No re-set password email received, multiple attempts. Can’t start again as says number registered to an account. ### 1/5 — Bad Customer Service *2023-01-07, version 40.2205.2* The apps okay, but if your taxi’s very late, good luck trying to get a refund 😂 ### 1/5 — worst taxi app ever. stick to uber *2022-06-26, version 40.2205.2* don’t use this app if it was the only option on earth. the cabs don’t come and they take your money and don’t resolve anything. you book and you don’t even get updates ### 1/5 — App doesn’t work *2022-04-30, version 33.5.39* You book a cab though the app and it picks the wrong location so you then have to ring and tell the where you are absolutely useless ### 1/5 — App developers really don’t know what they were doing *2022-04-28, version 33.5.39* I think they spent the majority of their time trying to make this app look fancy and nice. The app doesn’t function well whatsoever. It will not let me choose my house as the pick up location, instead it forces me to use a location that’s 0.4 miles away as the pick up. The old app was way simpler and actually works! ## Most praised reviews (2 highest-rated) ### 5/5 — New Version of App *2025-08-06, version 42.2507.10* It is slick and easy to use. The discount codes on offer with app bookings are great ### 5/5 — Fantastic new app *2022-04-06, version 33.5.38* Easier to use than the last one --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*