# AAMI App

> Mobile app for managing AAMI insurance policies, claims, and renewals. (iPhone/iPad app by AAI Limited.)

- Source: https://appshunter.io/ios/app/aami-app/id1510690149 (this page in markdown: same URL + `.md`)
- Developer: [AAI Limited](https://appshunter.io/developer/666174181)
- Category: Finance
- Price: Free
- Rating: 4.72/5 from 29 App Store ratings · 96 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.6 · 247 MB
- Languages: English
- Released: 2020-05-26
- Data updated: 2026-09-05
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/aami-app/id1510690149/reviews.md

## What is AAMI App?

The AAMI App is here!

Got an AAMI insurance policy? Then this is for you! The AAMI App makes it easy to check and manage supported policies, right from your pocket.

“What can I do with this app?!” you’re probably wondering. Good question!

• Update your personal details, like your address and payment details.
• Pay your renewal.
• Check policy docs.
• Track home and motor claims, with status updates as they progress.
• Receive notifications about things like finalised claims and upcoming renewals.

Sounds good, right? 

We’ve said it before, and we’ll say it again… Lucky you’re with AAMI!

## Key features

- Manage supported insurance policies
- Update personal and payment details
- Pay policy renewals
- View policy documents
- Track home and motor claims
- Receive policy notifications

## What do users think of AAMI App?

Overall sentiment: negative

**Pros**

- 👍 Easy-to-use interface and navigation
- 📱 Convenient access to policies and claims
- 🚀 Quick online claim process
- 💼 Comprehensive coverage options
- 🎯 Accessible policy information at a glance
- ⭐ Good customer service (when available)
- 🛡️ Peace of mind with comprehensive insurance

**Cons**

- 🐛 App crashes frequently and unexpectedly
- ❌ Multiple policies not displaying correctly
- ⚠️ Persistent login and authentication issues
- 📵 Chat and messaging system unresponsive
- 🔧 Unable to update account details via app
- 💰 Excessive premium increases (46-48%)
- 😤 Automated claims processing lacks human touch
- 🚫 Limited app functionality compared to website
- ⏱️ Extremely slow app performance and loading
- 🔐 Privacy concerns about excessive data collection
- 📞 Poor customer service quality and responsiveness
- 🛠️ Authorized repair service quality issues
- ❌ Payment processing failures
- 📧 Policy documents not accessible in app

**Commonly reported bugs**

- App crashes when accessing driver rewards tab
- Login failures and 'something went wrong' errors
- Policies not displaying despite being added
- Chat disconnects and loses conversation history
- Claim information wiped when receiving calls/texts
- App logs out mid-claim without saving progress
- Home page error preventing policy viewing
- Contact information update functionality broken
- Payment processing fails despite correct details
- Incompatibility with iPhone 15
- Weather alert notifications lose information after login
- Trip tracking marks false hard braking/cornering
- Slow server response times for claim retrieval
- Photo upload errors on existing claims
- iOS app requires force-close to access after rejection

**Most requested features**

- Direct payment button for installments
- Policy documents viewable within app
- Ability to update address and contact details in app
- Copy-paste functionality for claim numbers
- Save progress when filing claims
- Consistent payment date change functionality
- Email contact option for inquiries
- Display all policies without errors
- Offline access to policy information
- Integration of all AAMI services in single app
- Improved weather alert functionality
- Better trip tracking accuracy for driver rewards

## Recent user reviews (10 of 96)

All indexed reviews: https://appshunter.io/ios/app/aami-app/id1510690149/reviews.md

### 1/5 — Not helpful

*2026-07-15, version 13.0.1*

Dose not help

### 1/5 — Help screen won’t work

*2026-06-29, version 13.0.1*

Just updated because I had to and the help screen just freezes and you can’t press anything 😬

### 1/5 — Mr Roderick Robertson

*2026-06-05, version 11.1.1*

Due to procrastination of processing my claim for internal damages after a storm event, failure to repair and warrant repairs, assessment of damage claiming pre-existing when I know it wasn’t , delay tactics and persistently setting unreasonably high and difficult conditions on my claim

### 2/5 — Encourages running red lights

*2026-05-26, version 13.0.0*

I don’t like the way the app encourages drivers to run red lights (if you decelerate too much if the light changes you get marked down for driver rewards). I find this very unsafe.

### 1/5 — Personal information

*2026-05-25, version 13.0.0*

Requires both email and mobile phone number. Never, ever give both to a company…NEVER. They do not protect this information. Should only ever ask for one or the other, never both. Beware!

### 3/5 — Rewards section fail

*2026-05-24, version 13.0.0*

This app is ok. It doesn’t seem to function that well when it comes to the Rewards section. If you try to get help in the Rewards support centre it opens your email app but there’s no email to send your concerns to.

### 1/5 — Undate

*2026-05-22, version 11.1.1*

My older phone can longer use the app.

### 1/5 — Unusable

*2026-04-28, version 11.1.1*

Not all of us wait outside the Apple Store for the latest iPhone. Many have phones older than your app is written for so now I have no app to access my account

### 1/5 — Horrific

*2026-02-16, version 12.0.0*

AAMI APP is poor and doesn’t work . Gives little confidence in the insurance, support and privacy . Very poor

### 1/5 — Very bad

*2026-02-16, version 12.0.0*

I've been with you for over two years and the app always crashes, even in the browser. It never lets me update anything or view anything. This app is terrible. I would give it 0 stars if I could.

## Frequently asked questions about AAMI App

### What can I do with the AAMI App?

The AAMI App allows you to manage your AAMI insurance policies directly from your phone. You can update your personal and payment details, pay for policy renewals, access your policy documents, and track the progress of your home and motor claims with status updates.

### Is the AAMI App free to use?

Yes, the AAMI App is free to download and use. It is supported by advertisements, which are displayed within the app.

### What types of insurance policies can I manage?

The app is designed for AAMI insurance policyholders and allows you to manage supported policies. This includes home and motor insurance claims tracking. Specific details on all supported policy types can be found within the app.

### How do I track my claims with the app?

You can track your home and motor claims directly through the AAMI App. The app provides real-time status updates on your claims as they progress, keeping you informed every step of the way.

### What notifications will I receive?

The app will send you important notifications related to your AAMI insurance policies. These can include alerts about finalised claims and reminders for upcoming policy renewals, ensuring you don't miss critical deadlines.

## Version history (last 5 releases)

### 14.0.0 — 2026-08-11

Thanks for using the AAMI App! We’re continually updating the app to improve your experience and make managing your insurance easier.

This update includes:

• AAMI Driver push notifications.
• NSW CTP policy renewals.
• Minor enhancements for iOS 26 and bug fixes.

Download the App and give it a go today!

Lucky you're with AAMI

### 13.0.1 — 2026-06-04

Minor bug fix.

### 13.0.0 — 2026-04-28

Thanks for using the AAMI App! We’re continually updating the app to improve your experience and make managing your insurance easier.

This update includes:

• Multi factor authentication and password requirements to improve security and prevent unauthorised access.

• Minor enhancements for iOS 26 and bug fixes.

Download the App and give it a go today!

Lucky you're with AAMI

### 12.0.1 — 2026-02-17

Thanks for using the AAMI App! We’re continually updating the app to improve your experience and make managing your insurance easier.

This update includes:

• The AAMI Driver Test comes to a close as we reach the end of our campaign!
• Minor iOS 26 enhancements and bug fixes.

Download the App and give it a go today!

Lucky you're with AAMI

### 12.0.0 — 2026-02-09

Thanks for using the AAMI App! We’re continually updating the app to improve your experience and make managing your insurance easier.

This update includes:

• The AAMI Driver Test comes to a close as we reach the end of our campaign!
• Minor iOS 26 enhancements and bug fixes.

Download the App and give it a go today!

Lucky you're with AAMI

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## More apps by AAI Limited

- [GIO App](https://appshunter.io/ios/app/gio-app/id1580340581)
- [Suncorp Insurance App](https://appshunter.io/ios/app/suncorp-insurance-app/id6446101163)
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- [Bingle App](https://appshunter.io/ios/app/bingle-app/id6755451019)

All apps by AAI Limited: https://appshunter.io/developer/666174181

## Related topics

[aami](https://appshunter.io/ios/topics/aami)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*