# AAMI App — user reviews > 96 indexed App Store user reviews of AAMI App by AAI Limited, rated 4.72/5 from 29 ratings. - Source: https://appshunter.io/ios/app/aami-app/id1510690149/reviews - App overview in markdown: https://appshunter.io/ios/app/aami-app/id1510690149.md - Rating breakdown: 5★ 25 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 1 ## What do users think of AAMI App? Overall sentiment: negative **Pros** - 👍 Easy-to-use interface and navigation - 📱 Convenient access to policies and claims - 🚀 Quick online claim process - 💼 Comprehensive coverage options - 🎯 Accessible policy information at a glance - ⭐ Good customer service (when available) - 🛡️ Peace of mind with comprehensive insurance **Cons** - 🐛 App crashes frequently and unexpectedly - ❌ Multiple policies not displaying correctly - ⚠️ Persistent login and authentication issues - 📵 Chat and messaging system unresponsive - 🔧 Unable to update account details via app - 💰 Excessive premium increases (46-48%) - 😤 Automated claims processing lacks human touch - 🚫 Limited app functionality compared to website - ⏱️ Extremely slow app performance and loading - 🔐 Privacy concerns about excessive data collection - 📞 Poor customer service quality and responsiveness - 🛠️ Authorized repair service quality issues - ❌ Payment processing failures - 📧 Policy documents not accessible in app **Commonly reported bugs** - App crashes when accessing driver rewards tab - Login failures and 'something went wrong' errors - Policies not displaying despite being added - Chat disconnects and loses conversation history - Claim information wiped when receiving calls/texts - App logs out mid-claim without saving progress - Home page error preventing policy viewing - Contact information update functionality broken - Payment processing fails despite correct details - Incompatibility with iPhone 15 - Weather alert notifications lose information after login - Trip tracking marks false hard braking/cornering - Slow server response times for claim retrieval - Photo upload errors on existing claims - iOS app requires force-close to access after rejection **Most requested features** - Direct payment button for installments - Policy documents viewable within app - Ability to update address and contact details in app - Copy-paste functionality for claim numbers - Save progress when filing claims - Consistent payment date change functionality - Email contact option for inquiries - Display all policies without errors - Offline access to policy information - Integration of all AAMI services in single app - Improved weather alert functionality - Better trip tracking accuracy for driver rewards ## Newest reviews (17 of 96) ### 2/5 — Encourages running red lights *2026-05-26, version 13.0.0* I don’t like the way the app encourages drivers to run red lights (if you decelerate too much if the light changes you get marked down for driver rewards). I find this very unsafe. ### 3/5 — Rewards section fail *2026-05-24, version 13.0.0* This app is ok. It doesn’t seem to function that well when it comes to the Rewards section. If you try to get help in the Rewards support centre it opens your email app but there’s no email to send your concerns to. ### 2/5 — Buggy *2026-02-01, version 11.1.1* There’s a bug in iOS requiring me to swipe the app away after rejecting my attempt to access the app before it allows me in ### 1/5 — New update broke the app *2025-11-16, version 11.1.1* The new forced update broke the app. It won’t update at all and can’t even install now ### 1/5 — 48% PREMIUM INCREASE *2025-10-18, version 11.1.0* CROOKS EVERY OTHER INSURER 15% INCREASE… AAMI 48% HOW THE HELL DOES THAT WORK OUT…. GOLD RATING 1 NO CLAIMS CAR DEPRECIATION NO FINANCE COMPLAINED.. AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN. CROOKS…!!!! ### 1/5 — Worst Insurance Company *2025-09-27, version 11.0.0* Stay away from this insurance company, if ever needed to make a claim they’ll try all they could to reject your claim. Inhuman and your circumstances are not taken into consideration ever! You are just dealing with a computer. ### 1/5 — Disgraceful and Unethical *2025-09-24* Treated like a number. This organisation couldn’t care less to treat you as an individual - during our claim we were pushed through the system in as automated way as possible. Despite three complaints about them unfairly taking policy payments on a voided policy for a not at fault accident, acknowledging they had completely failed to advise us off our options to avoid this charge prior to mindlessly processing the claim we were still ignored/dismissed at every turn. Hope the 1600 you took from us was worth it AAMI because it’s cost you all future business from us. We will be cancelling every policy we have with this wretched organisation and seeking an insurance company that knows to treat people, like people. ### 1/5 — Takes 22 categories of your info. Dodgy. Lacks integrity. *2025-08-25* Invasion of privacy. why does an insurance company need so much of your information. It’s just plain creepy. They will take your health information if you install this app. Could this affect your insurance claims or premiums? Maybe this is discriminatory and unlawful under the equal opportunity act. Definitely dodgy behaviour, definitely a dodgy app. Raises the question of AAMI ‘s integrity. Seeking information for their own financial gain. Without clearly and openly disclosing this fact. ### 1/5 — CTP green slip payment from ap *2025-08-08, version 10.0.0* Unable to complete payment through ap. Have to call or go to Aus Post 😩 ### 1/5 — Authorized repairer damaged my car *2025-06-30, version 9.0.0* One of the worst service experiences I’ve ever had. On my first visit, I waited 3.5 hours to get my windscreen replaced, but the staff (James T) said he accidentally cracked the new glass. He didn’t clean windscreen after replacement and put my windscreen wipers back to the car at wrong position. He didn’t located plastic covers under the bonnet properly. James T. rebooked me for another appointment on 21 June. When I came back, the staff found out that the side plastic trims next to the windscreen were broken and glued back without telling me. The new windscreen was also dirty and had marks all over it from the first visit. I’ve spent a total of 6 hours over two visits, and I left from the store without my side molding parts. Even worse, I actually saw James pushing the broken parts back into place during my first visit. I thought the only problem was cracked new glass. The office staff didn’t step in or say anything. At my second visit another found out they were glued back using the same glue as the windscreen, and it’s clearly fresh. They told me that the broken parts were merely cosmetic and that I could continue using the vehicle in this condition. However, last week during rainy days, water started leaking from between the windshield and the door seals. Because of this, I contacted the branch on Tuesday and Thursday to take the broken parts back in their damaged state. I emphasized this twice during my calls. They assured me that I could come on Friday (June 27, 2025) to pick up the parts. When I visited the branch on Friday, two staff members rudely informed me that the cleaners had disposed of the parts that morning. If I hadn't had to go to the branch for the second time, those parts would have been left glued to the vehicle in their broken state. I am a customer who pays you monthly. Despite contacting you twice, you did not offer me any solution. I am tired of dealing with your authorized repairer. If you do not compensate for my loss or defend my rights, I will cancel my insurance. I will transfer all vehicle insurances from the company I work for to a different provider. My vehicle was damaged. An attempt was made to conceal this from me. Broken parts were glued to my vehicle. The vehicle was not returned to me in a clean condition. Other side parts were not properly reinstalled on the vehicle. Parts that belong to me were removed from my vehicle and disposed of without my consent. I have contacted your customer service twice already. How your repairer can throw my parts away. What kind of professional contractor is this. I expect an urgent response regarding this matter. Furkan balci Rego: BALCI ### 4/5 — So far so good *2025-06-13, version 9.0.0* AAMI seems good so far. No claims yet. That’s when the rubber hits the road. ### 1/5 — Driver rewards page crashes the app *2025-06-08, version 9.0.0* The app crashes if you try to go to the driver rewards tab. Have tried updating the app and deleting and reinstalling and it still keeps crashing. They say you can get rewards for the safe driving but you have to link your policy first which is impossible to do because it just keeps crashing. ### 1/5 — 48% PREMIUM INCREASE *2025-05-23, version 8.0.1* CROOKS EVERY OTHER INSURER 15% INCREASE… AAMI 48% HOW THE HELL DOES THAT WORK OUT…. GOLD RATING 1 NO CLAIMS CAR DEPRECIATION NO FINANCE COMPLAINED.. AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN. CROOKS…!!! ### 1/5 — Chat doesn’t work *2025-05-22, version 8.0.1* Can’t even send messages half the time, type it and send, nothing appears ### 3/5 — No personal touch *2025-05-05* I tried to update my account on the computer but could not find my policies! When I did have my policies after a verification and was able to view it (took a screenshot) I still was not able to change and update my drivers. Was advised ti use the app which I did and yet again was unable to fully update my policy for the ford SWV 527. ### 1/5 — Updates *2025-05-03, version 6.1.0* Trying to update with no success and lots of frustration ### 2/5 — App issues *2025-04-27, version 8.0.1* Very quickly , I find the App quite difficult to navigate and get to what I am wanting g, which can be as simple as speaking to a consultant. Includes having to load each item towards a claim. Very slow process ## Most critical reviews (10 lowest-rated) ### 1/5 — Not helpful *2026-07-15, version 13.0.1* Dose not help ### 1/5 — Help screen won’t work *2026-06-29, version 13.0.1* Just updated because I had to and the help screen just freezes and you can’t press anything 😬 ### 1/5 — Mr Roderick Robertson *2026-06-05, version 11.1.1* Due to procrastination of processing my claim for internal damages after a storm event, failure to repair and warrant repairs, assessment of damage claiming pre-existing when I know it wasn’t , delay tactics and persistently setting unreasonably high and difficult conditions on my claim ### 1/5 — Personal information *2026-05-25, version 13.0.0* Requires both email and mobile phone number. Never, ever give both to a company…NEVER. They do not protect this information. Should only ever ask for one or the other, never both. Beware! ### 1/5 — Undate *2026-05-22, version 11.1.1* My older phone can longer use the app. ### 1/5 — Unusable *2026-04-28, version 11.1.1* Not all of us wait outside the Apple Store for the latest iPhone. Many have phones older than your app is written for so now I have no app to access my account ### 1/5 — Horrific *2026-02-16, version 12.0.0* AAMI APP is poor and doesn’t work . Gives little confidence in the insurance, support and privacy . Very poor ### 1/5 — Very bad *2026-02-16, version 12.0.0* I've been with you for over two years and the app always crashes, even in the browser. It never lets me update anything or view anything. This app is terrible. I would give it 0 stars if I could. ### 1/5 — 48% PREMIUM INCREASE *2026-01-28, version 11.1.1* CROOKS EVERY OTHER INSURER 15% INCREASE… AAMI 48% HOW THE HELL DOES THAT WORK OUT…. GOLD RATING 1 NO CLAIMS CAR DEPRECIATION NO FINANCE COMPLAINED.. AND TOLD “THE COMPUTER DECIDES YOUR PREMIUM “NOT A HUMAN. CROOKS…! ### 1/5 — call centre staff full of Indian and Philippine *2025-12-24, version 11.1.1* As one of largest car insurance providers in Australia, but hotline customer service department staffs from Indian and Philippine which hard to understand what they talking about….. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr Mohan *2025-07-17, version 9.0.0* What a great service!! ### 5/5 — Brilliant app with great offers *2025-07-16, version 9.0.0* Brilliant app with features all very handy and useful ### 5/5 — Car Insurance With Ease *2025-07-14* Changed my car insurance for the better. My payments were lower and my cover was better. I had an incident with another car and the whole process was very easy to sort out. It was mainly online, but it worked very easily. From towing to hire car to pick up. Very happy with AAMI…considering I was with another for a minimum of 20 years. ### 5/5 — Worries ??? *2025-04-09, version 8.0.1* Worried about parking your car somewhere ? I used to be until I got insurance. Now it’s a load off my mind ! Thanks AAMI YOUR THE BEST . ### 5/5 — Love the App so easy to use *2025-02-17, version 7.1.1* This is the first time I have used an insurance company that has an easy to use app!! Love it !! ### 5/5 — Peace of Mind *2024-12-14* AAMI make it easy to deal with insurance. They cover you for everything. If you want to make it cheaper you can delete certain items you do not want. Other companies make their policies cheaper by not covering you for items you think you’re covered for. They do the buyer be ware style of insurance. AAMI may seem dearer but they are not. They cover you for everything. AAMI are peace of mind. Sleep in peace and wake up refreshed. 😃 **Developer response:** Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, AAMI App Support ### 5/5 — Easy & functional. *2024-11-04, version 7.1.0* Great. Finally something made easier. Thanks. ### 5/5 — Appreciation *2024-09-12, version 7.0.0* Thank you ### 5/5 — The best customer service *2024-04-11, version 6.0.0* Mira was so helpful about my insurance concern enquiry. Highly recommend AAMi ### 5/5 — Easy to gain access to your information and to use. *2023-12-21, version 4.1.0* I think the AAMI app is one of the easiest apps. to use. They haven't tried to over complicate it and navigating through various areas is a breeze. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*