# Aaron's — user reviews > 31 indexed App Store user reviews of Aaron's by Aaron's, LLC, rated 3.39/5 from 129 ratings. - Source: https://appshunter.io/ios/app/aarons/id1439234123/reviews - App overview in markdown: https://appshunter.io/ios/app/aarons/id1439234123.md - Rating breakdown: 5★ 63 · 4★ 5 · 3★ 2 · 2★ 9 · 1★ 37 ## Newest reviews (11 of 31) ### 1/5 — Very unprofessional business *2023-02-08, version 1.22.2* The way I was treated with the online sign up and in-store unacceptable I will never go to Aarons again it looks like a low budget furniture place anyway. ### 1/5 — Not user friendly *2023-01-22, version 1.22.2* Should not be this hard to use the app or website. ### 1/5 — *********WORST PLACE EVER******* *2022-11-06, version 1.20.4* Literally ordered a washer dryer and went through the entire process and signed all documents through Docusign and waited over two weeks and not even a si glue phone call, email, or any communication from the store at all. They Just completely ignore you! WORST CUSTOMER SERVICE in the history of CS! HIGHLY RECOMMEND YOU GO ANYWHERE Else! Store listed…. EHT store. It’s too bad as i was looking forward to it! ### 1/5 — Payment *2022-09-03, version 1.20.2* I cant even pay extra to get my bill down before my 120 days ### 1/5 — Bad customer service *2022-06-03, version 1.18.2* Arron’s customer service will never answer your calls and if you leave a voice message it will hang up on you before you finish. Really bad service. Never will do business with them again. And they can kiss their merchandise goodbye. I won’t return it. ### 1/5 — Download Category *2022-05-24, version 1.18.2* Why is this app showing up under Finance instead of Shopping for the Category? Aaron’s is a Rent to , not a Fina͏n͏cial Institute. ### 1/5 — App not loading *2021-05-15, version 1.10.0* Hello, I’m trying to make a payment on the app but every time I open the app it won’t load ### 1/5 — Shouldn’t have to email a separate party to fix something that should already be there *2021-03-18, version 1.7.0* The app is usually. It’s no reason to email another party about fixing the app so that people can pay and make it easy. That’s literally one the first things you put in when doing an app. Especially when you want them to pay thru it. The app is deleted ✌🏽 ### 1/5 — Fix your app *2021-03-15, version 1.7.0* If you are going to portray you can make payments, make everything easier. Then stick to your word. You can see your “EZ PAY” in the very beginning of opening the app. And some how just disappears off the screen and you can no longer find it. This company looks like more and more you get involved that it’s a joke. ### 1/5 — Payment option *2021-02-01, version 1.5.1* The app is difficult to navigate. I tried to make a payment on the app and there was no way to make a payment. ### 1/5 — No ability to make monthly payments. *2021-01-18, version 1.5.1* When I first downloaded this about 3 months ago I could make payments, no longer can. ## Most critical reviews (10 lowest-rated) ### 1/5 — Deceptive practices. *2026-07-31, version 3.0.318* I placed an order last night online and made my initial payment and was told the item was at the store. Called today to go pick it up and they don’t have it. I was lied to. Store associate tried lying again and bs’ing me and I asked for my money back 4 times. Got a manager involved. Assured me that a refund is issued and the order cancelled. That too was a lie. I knew he was lying so I called corporate. After speaking to a GM who said he was working to get me one today, even though all I want now is my down payment back, Aaron’s is walking through the burning gates to keep money from a disabled person. This company will straight lie to you and rip you off. Edit: first payment due not even a full month later and before I get my one payday a month. They just can’t stop being deceptive. I’ve also had four reminders in the last two days. I’m being harassed before I even get paid. Horrible company Edit:2 I returned the item after having an item I was interested in added to my account without my permission. Then the sales and manager guys lied. The gm is an idiot. This company did this to a disabled man. How do you think they will Do you? ### 1/5 — Deceptive practices. *2026-06-01, version 3.0.318* I placed an order last night online and made my initial payment and was told the item was at the store. Called today to go pick it up and they don’t have it. I was lied to. Store associate tried lying again and bs’ing me and I asked for my money back 4 times. Got a manager involved. Assured me that a refund is issued and the order cancelled. That too was a lie. I knew he was lying so I called corporate. After speaking to a GM who said he was working to get me one today, even though all I want now is my down payment back, Aaron’s is walking through the burning gates to keep money from a disabled person. This company will straight lie to you and rip you off. Edit: first payment due not even a full month later and before I get my one payday a month. They just can’t stop being deceptive. I’ve also had four reminders in the last two days. I’m being harassed before I even get paid. Horrible company ### 1/5 — Deceptive practices. *2026-05-04, version 3.0.318* I placed an order last night online and made my initial payment and was told the item was at the store. Called today to go pick it up and they don’t have it. I was lied to. Store associate tried lying again and bs’ing me and I asked for my money back 4 times. Got a manager involved. Assured me that a refund is issued and the order cancelled. That too was a lie. I knew he was lying so I called corporate. After speaking to a GM who said he was working to get me one today, even though all I want now is my down payment back, Aaron’s is walking through the burning gates to keep money from a disabled person. This company will straight lie to you and rip you off. ### 1/5 — App is trash *2025-10-18, version 3.0.121* Crashes way too much and the website is no better ### 1/5 — Black screen of death *2025-06-02, version 2.0.82* Enough said ### 1/5 — Predatory company *2025-04-06, version 2.0.82* This company targets poor people. ### 1/5 — Rude *2023-09-04, version 1.23.3* I “RENTED” a Laptop and an Electric Recliner. I needed the recliner because I had a revision hip replacement and was not able to sleep in a bed. After around 2 months I traded the electric recliner in for an oversized regular recliner. I went into my local store in Kingsport, TN, to let the Manager know that my Dr said I no longer needed to sleep in a recliner, so there was no need for it, so I was going to turn it in. When I walked in, the Accounts Mngr greeted me with a smile but as soon as I explained what my intent was, his attitude changed and he said I “MISLEAD” them and that he would take back the recliner but I would not be able to take out a new lease in the future. I guess the Store Mngr heard our conversation and also said that I “MISLEAD “ them and that I signed a contract to pay. Also they told me they were NOT A RENT TO OWN STORE, when in fact, they are. It clearly states when you pull them up. Anyway, I called the Corporate Office and was told I would hear from the DM of the store and I was given a TKT Number and it could take up to 48 hours to hear back from someone. I never heard from anyone, so I called again and was told that the matter of the recliner had been resolved. I told them that was not the reason I called corporate, but that it was to let them know how I was treated in the store, not only by the Account Mngr but the Store Mngr as well. So I was told again that the DM would reach out to me and again I have heard nothing. I ended up returning the Laptop as well and was told I could no longer do business with them in the future. “NOT A PROBLEM”…so with this I say..DONT RENT FROM AARONS. Not only are they rip offs but they are RUDE ### 1/5 — Annoyed *2023-06-14, version 1.23.3* I literally just downloaded the app and for some reason I can’t access my accounts ### 1/5 — App is not allowing payments *2023-06-07, version 1.23.3* Hi. My name is Patricia and I have been with Aaron’s for a while now. I was enjoying the ease of making my payments and setting up extensions through the app. Up until a few days ago that’s no longer an option. It doesn’t show the need for an update so what happened? ### 1/5 — Love Aaron’s, Hate The App *2023-05-24, version 1.23.3* I don’t have an issue with Aaron’s because I’ve bought three things so far and I’ve always got great customer service and the manager in store is amazing and so cool! But the app would be fine if it would stop logging me out everytime I want to use it! I have to keep logging back in everytime and it’s annoying. Fix that please! ## Most praised reviews (9 highest-rated) ### 5/5 — Great App for Managing My Lease – Add Apple Watch Support! *2026-02-08, version 3.0.216* I absolutely love the Aaron’s app! I got my PS5 through Aaron’s and it’s been super convenient for tracking my lease progress, viewing my balance (like my current payoff around $700 after 6 payments), managing EZPay automatic payments, and getting reminders so I never miss a date. Everything is easy to access on my iPhone, and it’s helped me stay on top of things without hassle. The only thing that would make it even better is adding an Apple Watch app or companion features! It would be awesome to glance at my wrist for quick updates on my remaining balance, payoff amount, next payment date, or lease status on the go. Please consider this – it would take the app to the next level for Apple users like me! Highly recommend the app overall – 5 stars! ### 5/5 — Great job🥰🥰 *2025-09-12, version 3.0.121* Overall my experience has been excellent!! ### 5/5 — Wonderful *2024-12-06, version 2.0.72* I just love my Aaron’s, it’s a great place to shop. And the no worries payment option makes it’s easy to pay monthly. Not to mention the people that work there. They are so happy to help and they work with you to make it a great experience. ### 4/5 — Love the app *2023-05-26, version 1.23.3* I love the ease of the app I can track my payments track progress. And much more I’m giving 4 stars because I have to enter login information every time I open the app it would be Amazing to be able to use Face ID or remember my device for 30 days so I don’t have to enter this info every time I open the app. Other then that love the app ### 3/5 — Love Aaron’s *2025-12-24, version 3.0.121* Hate the freaking app it says I have no leases on my account. I can’t pay online now. Great ### 2/5 — Junk *2025-08-11, version 3.0.104* After the last update the app doesn’t work ### 2/5 — Slow *2024-09-19, version 1.23.3* Buffering 😞 ### 2/5 — They lie to you *2024-08-26, version 1.23.3* Saturday I went into the Aaron’s on Stafford street. I am disabled. The sales lady showed me a washer and dryer set. I saw there were some dents on the washer. I said, oh, this is a scratch and dent set. She said, No, they are brand new, they just came off the truck this morning and were put on the floor. I was tired and didn’t examine the machine’s the way I should have. The machines were supposed to be delivered today at 3:00pm. 3:30 came and went, no delivery. They finally got here at 4:15. They set up the machines. As the guys were going out the door, they said, I don’t know if they told you or not, but we don’t supply dryer vents. Now, I have to get a dryer hose. My son was looking at the washer, and said, oh, I see this is used. There’s dry laundry detergent all over the inside of the washer. I took a picture, but can’t add it to this review. ### 2/5 — Upset *2023-06-29* My daughter helps pay this and we have scheduled pmt on a certain date. And they run pmt when they see her ck goes in bank. God forbid something happens snd it’s not there because they did not stick to pmt date set up. No matter what when u make a date for pmt it stays that date . U do not get to put in when u see her ck in bank early . U stick to date agreed upon. This area is so irritating g frustrating . I complain to daughter about it so now it’s time to put it in here --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*