# AARP Roadside Assistance — user reviews > 83 indexed App Store user reviews of AARP Roadside Assistance by Signature Motor Club, Inc., rated 3.90/5 from 1,412 ratings. - Source: https://appshunter.io/ios/app/aarp-roadside-assistance/id647759413/reviews - App overview in markdown: https://appshunter.io/ios/app/aarp-roadside-assistance/id647759413.md - Rating breakdown: 5★ 886 · 4★ 126 · 3★ 72 · 2★ 55 · 1★ 273 ## What do users think of AARP Roadside Assistance? Overall sentiment: negative **Pros** - 🚀 Fast service - 👍 Great rescuer - 👍 Exceptional service - 👍 Professional service - 👍 Convenient app **Cons** - 🐛 App not working - 🐛 Membership status issues - 🐛 Unable to enter vehicle info - 🕰️ Long wait times - 🤖 Poor customer service - 🤖 Communication issues - 💰 Incorrect charges **Commonly reported bugs** - App no longer available - App not recognizing active membership - Issues with requesting and tracking service **Most requested features** - Improve app usability - Add more vehicle models - Integrate app with membership account - Provide better tracking and updates ## Newest reviews (19 of 83) ### 2/5 — Provider *2025-02-24, version 16.1* I try to reach the company and no response ### 2/5 — Coltharp *2024-12-07, version 16.1* No one showed up!!!’ ### 2/5 — App need some work *2023-12-07, version 16.1* This app could be great but it needs more development ### 4/5 — What happened? *2021-11-11, version 15.0* I’ve use this app. so many times and it was always always so wonderful and easy to use. Now all of a sudden I can’t use it because it says that my membership is expired, but I just called customer service and they verify that everything is valid. Come on AARP! This was an awesome app to use! ### 2/5 — Very disappointing *2021-06-14, version 15.0* Earlier when I tried to use the app I was told my membership had expired. Fortunately a Good Samaritan assisted with changing a flat tire. Once home I confirmed my membership was active. Just recently I tried to open the app and was told it was “unable to locate your membership “. Again, I confirmed my membership is active and was transferred to App Support. My call was dropped and when I called back it was dropped again. Very dissatisfied. ### 1/5 — DELETE THIS APP FROM APP STORE *2021-02-16, version 15.0* Why is this app still listed? I downloaded and opened it, but the first thing that appeared was a message saying the app was retired and directs to a website. NOT HELPFUL if your phone battery is on fumes, and there are no cell towers nearby or wifi. ### 1/5 — App does not work *2021-02-10, version 15.0* Does not work even it’s renewed few months ago ### 2/5 — Worst day ever *2021-02-02, version 15.0* After waiting 2hrs, the driver came and told me he can’t tow my car for no reason. I got the worst driver. ### 1/5 — App is dead *2021-01-25, version 15.0* App does nothing but redirect you to the website, why is it still up ### 1/5 — AARP road assistance app *2021-01-24, version 15.0* I previously had the app prior to November 2020. The app then showed my membership had expired in spite of my dues being paid. A call in January to the program’s headquarters was dropped. On the second call, I talked to an accented woman who verified my dues were paid and said to delete the app and reload it in order for the app to be usable. I did so, and the app now says that the app is no longer available as of October 15 but it does apparently provide a link to their website to secure service. I can’t figure out why there is an app in the App Store which is not, in fact, a usable app. ### 1/5 — My account is up to date, but the app says it’s expired. *2021-01-19, version 15.0* My account is up to date, but the app says it’s expired so the app is useless. Customer service has no idea. ### 1/5 — Says expired every time I try to use it *2020-12-27, version 15.0* Every time I need to use the app it comes back and says my membership expired but it hasn’t and on the phone call that I have to do next it tells me it is valid. Not sure what is up with the app ### 1/5 — Don’t get *2020-12-22, version 15.0* As of october 15th this app no longer does anything useful ### 1/5 — No longer available. *2020-12-14, version 15.0* I just downloaded this app and when I went to see what I had to do I got this: “As of Nov 15 our app is no longer available.” It instructs me to go online at AAA webpage. ### 1/5 — Don’t bother *2020-11-18, version 15.0* Tried new “app” after standard one is noted as gone October. Glorified way of having you call. Quicker to use the 800 number on membership card. ### 1/5 — AARP Roadside assistance *2020-10-23, version 15.0* I renewed my membership twice once in September & again in Icrober but the app. Still tells me my membership has expired so now what? You only comment on the positive comments?? I would appreciate a comment OR I WANT ALL MY MONEY A.S.A.P. !!!!! ### 1/5 — Poor Service *2020-10-22, version 15.0* My login dose work I have to tried to request service by tapping the service icons They don’t work for service request I have been told a member has to call to make service This slow the service down When the service request be read to use by members I have mentioned this several times this year and nothing has been done Please I would answer to solve this problem Eugene Walker Membership number 36563078 ### 1/5 — Not *2020-10-15, version 15.0* Stop saying my membership ship expires when it doesn’t I’m sick and tired of it ### 1/5 — Can I input my vehicle into your system. *2020-10-12, version 14.0* I recently started using the app. It prompts me to add my vehicle. I touch on the screen to do that, and it goes back to the start. How does one use your site? I am in an AARP roadside assistance subscriber. ## Most critical reviews (10 lowest-rated) ### 1/5 — Major Design Issues - Terrible App *2025-06-12, version 16.1* This app has major design issues. You first don’t login, you just give it your name and zip code. Since you don’t login, you can’t update payment methods or anything else. In order to do anything else, you must call their 800 number and be put on hold to wait for an agent. The app appears to take you to a web page. It doesn’t look like a normal app once you get in. They need to redesign it and make it part of the AARP app, instead of having a bunch of different apps. ### 1/5 — Famaly towing inc *2022-10-20, version 15.0* The terrible service waited for Irving for 7 hours, I never waited. They also don't want to return the money... In short, it's terrible. ### 1/5 — App is worthless *2022-07-25, version 15.0* It tells me my membership is expired. Had to call roadside assistance. At that point I have no use for the app. Customer support is no help. ### 1/5 — Not actually an App *2022-06-15, version 15.0* when I try to use the app, I get a message saying that "as of Octover 15, our app is no longer available"---and I'm directed to a website. On my phone. For greater ease. Uh....no. ### 1/5 — This app is terrible! *2022-02-19, version 15.0* I think the app is terrible, I go on and it says my membership was cancelled last year… but I have a letter saying my 2022 renewal will be charged to my credit card in 10 days. I call, and someone I can’t understand very well tells me to sign into my account on my computer… which does nothing. ### 1/5 — App No Longer Active *2022-02-02, version 15.0* Downloaded app today 2/2/22 only to find out after downloading that the app states it is no longer in effect as of Oct 15 with instructions to go online for service. So I went online only to be told I’m not enrolled in the Road side program despite my many years of auto renewal membership and just hanging up with customer service prior to downloading app who advised me my membership renewed the day before. What’s up AARP? ### 1/5 — Not available *2022-02-01, version 15.0* This app is no longer available ### 1/5 — Always slow *2021-06-22, version 15.0* Everytime I have to use these guys it’s never fast always 2 to 3 hours. Here I sit it’s been 45 mi items just to get someone to come and jump my car. ### 1/5 — DOA *2021-04-10, version 15.0* This app is dead but you won't know that until you go to open it. Should be removed. ### 1/5 — No service *2021-02-18, version 15.0* Been waiting for service for more than 20 hours. AARP Website is not working either. Totally mess! ## Most praised reviews (10 highest-rated) ### 5/5 — Jet1013 *2024-12-27, version 16.1* Great service today from Jack Rabbit service for flat tire ### 5/5 — Senior Moments *2020-10-03, version 14.0* Lock my keys in the truck visiting an REI in Winter Park, Fl , long way home from there, did remember that I was AARP member, used my mobile app, the guy call me and he there and done 30 minutes, good job thanks ### 5/5 — Great Service *2020-08-31, version 13.0* Very nice people ### 5/5 — Excelente *2020-07-30, version 13.0* Exceptional services. ### 5/5 — Towing request *2020-07-28, version 13.0* “Daniel” was excellent!! Dealing with me he was very patient! Thank him again for me!! ### 5/5 — Awesome rescuer! *2020-07-28, version 13.0* Great rescuer! Very nice. Very careful. Very skilled. ### 5/5 — Service *2020-07-10, version 13.0* great service 🙂 easy for elderly ### 5/5 — Great job! *2020-05-15, version 12.0* Professional service! ### 5/5 — Great road service package *2020-05-08* I’ve been delighted to have been a member of AARP’s road service for the past 10 or more years. It is easy to use and always sends a competent operator to the emergency site. I’ve never regretted my annual renewal even if I didn’t have to use it the past year. One event often covers the annual fee. ### 5/5 — Far exceeded expectations *2020-04-22* Filled out the online form. I tracked the call and I believe it said a 45 minute wait. ETA 6:30. The representative arrived shortly after 6, took about ten minutes to get my very dead battery to work, and even showed me how to lock my car with the key; a new skill for me. Felt so much better knowing I could let the battery charge and not have to sit with my car. Bottom line, arrived early and was on his way before the original arrival time. Outstanding. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*