# ABG Smart Mobile — user reviews > 37 indexed App Store user reviews of ABG Smart Mobile by American Benefits Insurance Corporation, rated 4.60/5 from 1,355 ratings. - Source: https://appshunter.io/ios/app/abg-smart-mobile/id595024003/reviews - App overview in markdown: https://appshunter.io/ios/app/abg-smart-mobile/id595024003.md - Rating breakdown: 5★ 1,156 · 4★ 81 · 3★ 23 · 2★ 26 · 1★ 69 ## What do users think of ABG Smart Mobile? Overall sentiment: negative **Pros** - 🚀 Seamless experience - 👍 User-friendly interface - 💡 Innovative features **Cons** - 🐛 Frequent crashes - 🔒 Security issues - ⚠️ Unreliable performance - 💸 Expensive for the features **Commonly reported bugs** - Login button not functioning - Unable to add bank account - Inconsistent behavior between app and website **Most requested features** - Ability to submit claims via the app - Touch ID/Face ID login - Improved transaction history and reporting ## Newest reviews (13 of 37) ### 2/5 — Poor performance *2025-06-10* It tells me to add direct deposit info. I do and I get an error. It won’t tell me why the error. I know that was the correct bank number. So I can’t submit to info. I called and someone said they issue check no bank deposits. Why is the app asking me for banking info. Just one example. Another time all looks good I have money on my card and it won’t let me purchase from your store. Frustrating ### 2/5 — The app always has trouble connecting *2024-01-30* The app is slow and I get errors connecting all the time. It’s frustrating ### 2/5 — Features not working *2023-01-12* Poorly written app with plenty of bugs. Added a bank account to fund and it doesn’t show up when trying to setup a contribution. Also very inconsistent functionality between the website version and the app. ### 1/5 — Can’t log in *2023-01-09* The login button stays gray, the same credentials work in the browser but in this app nothing nada 👎🏻 ### 1/5 — Just for balances *2022-01-19* Least helpful app. Can’t submit claims. And when you need help they don’t respond to their emails. ### 2/5 — Not good *2022-01-18* The app did not let me create an account. I had to log in on my computer. Then it randomly won’t open, and my connection is fine. Frustrating to use. ### 1/5 — Print *2022-01-01* Are you kidding. The print on the screen is so small you can’t see it unless you use a magnifying glass. Fix it. ### 1/5 — Need reimbursement in the middle of a pandemic? Oh well *2020-12-28* They don’t care about anyone. They don’t care about the fact that, in the middle of a pandemic, required tooth care should be reimbursed. DONT bother. ### 1/5 — Making a claim *2020-08-13, version 14.0.2* They make it nearly impossible for you to file a new claim to get reimbursed. ### 1/5 — Terrible update *2020-06-09* The app now takes way too long to log in. The printing is tiny on the phone screen but has lots of white space around it where it could be made bigger. How can I get the old version back? ### 1/5 — No update for 2020 *2020-05-14, version 12.0* There’s no updated information for the 2020 plan year. It’s still showing 0 balance from 2019. ### 2/5 — Worked one time *2019-07-22* Now every time myself or my wife open the app, it crashes after attempting to log in. This happened on 2 separate devices, both iPhone X’s. Was really hoping an update existed to fix this but we are both using the latest version. ### 1/5 — Crashing *2019-06-19, version 11.0* App keeps crashing when trying to sign in ## Most critical reviews (10 lowest-rated) ### 1/5 — ABG *2026-03-30, version 26.02.00* Definitely the WORST app I ever used! ### 1/5 — No way to submit claim *2026-02-27* I can’t find a way to submit a claim via the app. I should be able to submit a claim by sending a photo of a receipt in this day and age. ### 1/5 — Poor UX *2026-02-13, version 25.11.00* Please have some stronger UX engineers test this application. The iPhone version is terribly difficult to navigate. I’d be happy to discuss the challenges with an engineer. ### 1/5 — Accounts *2026-02-06, version 25.11.00* The app isn’t great. Can’t seem to add a bank account. And can’t seem to fine if I have bank account already added. Entering Verification code the key boards jumps and doesn’t stay on numbers. ### 1/5 — Disappointed in 2025 *2025-11-16* It’s 2025. Why does transaction history have to re-build every time I look at a transaction then back out of that transaction. We need to be able to use this application to review what was paid and when to compare to other records and understand our needs for next year. Mostly to make sure we’ve dealt with our medical bill responsibilities. You offer this service and my company pays you for that but you have made transaction review seriously painful- unless I only want to review a single transaction. ### 1/5 — Waste of time and money *2025-09-29* Denied an expense then approved it…..it has been over 60 days for reimbursement. Had to use credit card for expense and have been charged interest. ### 1/5 — Broken Application - avoid at all costs *2025-07-11, version 25.05.00* Applications 2FA doesn’t actually send through a code, so you are stuck in a perpetual cycle of not being able to get into your account with an in-effect support team who doesn’t respond to email complaints. If your looking at this company for your benefits provider, go elsewhere. ### 1/5 — ABG WealthCare app *2024-07-29* What happened? App is ridiculously slow and error messages left and right. Tells me I have no account activity and twice no account. Couldn’t even attempt to submit claims. ### 1/5 — Doesn’t work *2024-01-23* Won’t let me add my RX, requested more cards and were suppose to receive a week ago. Still haven’t seen them. I got notices that they were coming. Tried to call customer service and waited for 30 mi it’s on hold. Finally disconnected bc I had to go somewhere. ### 1/5 — ABG App *2023-10-04* The app is ridiculously slow. Doesn’t matter if I’m using WiFi or mobile data it takes far to long to submit an EOB. It used to be quick and easy. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Benefit *2025-08-06* Grateful my company offers FSA. ABG makes using my pretax $$ for any type of medical expense simple and seamless. ### 5/5 — Great App! *2019-06-28* This app is great for keeping track of my HSA. I can do so much with this! ### 5/5 — ABG app *2018-04-11* A perfect app for what I need. It’s never been a problem and always very useful! ### 5/5 — Great App *2017-09-19* So user friendly. I like the Touch ID option. ### 5/5 — Very nice app *2017-08-25, version 6.0* Really ease to work with. ### 5/5 — Wow great app! *2017-06-27* Asked for Touch ID support, and a week later here it is! Thanks so much for the update!! Way nicer to use this app now. Thanks again!!!! ### 5/5 — Make flex easy! *2013-08-07, version 2.0* Incredible app lets me manage my flex in seconds with ability to take picture of receipts and not have to mail or fax them in! Wow! ### 3/5 — Where's the Touch Login?! *2017-06-01, version 4.3.1* Needs touch login feature. We have dozens of passwords to remember- give us a break! ### 3/5 — Touch password feature *2017-01-02, version 4.3.1* The app is ok as far as being able to keep track of claims and balances. However it would be great to be able sign in with touch feature or remember my password. 😩 ### 3/5 — App *2015-08-05, version 3.1* Its functional just hates that it requires your pw each time you move to another app. Especially with all the technology i:e fingerprint touch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*