Belvilla and MadeComfy
Appalling
Terrible response nothing has been rectified yet
It’s been over a week I’ve booked hotel no emails re
Hard to use
Not intuitive. How do I change $ applied to quotes? I need AUD not NZ
Chat bot is terrible
The chat bot that pops up has very limited content
Horrible.
If anything happens the support on this app is the worst I have ever delt with.
6 phone calls and all hung up on me.
6 phone calls and all hung up on me.
Terrible
The chat Bot is useless - can’t even see that we have a booking when we do
Just Hopeless
It will not let me change my email address and the virtual assistant is very poor quality
I would give them no stars if o could.
Confirmed booking - cancelled booking the day before the trip - contact Indian support team - “sorry sir we can do nothing - the host can cancel anytime” - felt like I was in a bad episode of Curb Your Enthusiasm. Awful app - terrible support.
Bug forcing to change to VRBO
Currently there’s a bug that’s forcing me to download the VRBO app instead, but that is unavailable in Australia. Can only view on a laptop, not mobile. Needs fixing
Stylish Apt | Cosy Warm | Pool | CBD |- Melbourne stay
This host took our booking then our deposit then cancelled our booking the next days its now been over 6 weeks and we still have not received our refund despite the amount of phone calls Ive made to book a batch- they now tell me they cant reach the host… avoid this place foe any kind of stay.. I’m so upset … will never use book a batch again.
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The worst
The worst service ever
Not real reviews
Terrible app. Tried to review a property we stayed in which was terrible (and had a 9.2 rating although looking back, many reviews mentioned the exact same issues we had but somehow it still rated 9.2). Couldn’t post my review and called
Customer service but they were no help
Customer service but they were no help
very poor communication
no one to communicate and no response
Host contact
3 times we have had difficulty contacting host because the host phone numbers were incorrect
Bad service
Unable to help
Bien mais
Lors d’une recherche, l’on peut passer de La liste au Plan mais malheureusement le Plan et donc la carte reste blanche . Petit bug depuis plusieurs jours. Sinon c’est cool…
Response from developer
Bonjour Willyf74, Merci d'avoir partagé votre expérience avec nous. Nous sommes heureux que vous appréciiez l'application. Votre retour concernant le problème avec la carte est précieux, et nous allons y prêter attention. Nous espérons que vous continuerez à profiter de l'application et que nous pourrons résoudre ce petit bug rapidement.
Cumbersome
I get an email to rate my accommodation which I diligently fill out. It says the owner has left me a review. Just spent 15 minutes scrolling over every nook and cranny of their two websites and cannot find what the owner wrote about me. Very poor.
Unreliable
Stayz is just a scam. Stay a way from it.
Dodgie hosts
Won’t use again very hard to get support, dodgie hosts who cancel and don’t get reprimanded
Terrible experience
I tried to book a stay in Bilbao, received a confirmation through the app, was charged a deposit of nearly €200 and then could neither find the booking or any details about it. I was never emailed a confirmation. So I organised alternative accommodation. And then months later, the property owner got in touch to organise check in!! I can contact no one from the Bookabach / VRBO / HomeAway team - and their bot can find no reference to the booking - still! I’ve had to try to stop any future transactions through my bank. Avoid at all costs.
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