# Absa Ghana — user reviews > 41 indexed App Store user reviews of Absa Ghana by Absa Bank Limited, rated 2.90/5 from 83 ratings. - Source: https://appshunter.io/ios/app/absa-ghana/id1494875850/reviews - App overview in markdown: https://appshunter.io/ios/app/absa-ghana/id1494875850.md - Rating breakdown: 5★ 29 · 4★ 7 · 3★ 8 · 2★ 6 · 1★ 33 ## Newest reviews (13 of 41) ### 2/5 — Mr *2024-12-15, version 8.5.1* Has a potential to be a good App but validations don’t work correctly. The form requires you to fill in a Beneficiary name without allowing you to do it. Pretty basic stuff. Fix it please. ### 1/5 — Terrible *2024-10-24* This is by far the worst banking app. Absa, please sit up and be serious; this is ridiculous. My frustration is too long to even narrate. I pay for premium banking and get mediocre service from this useless app ### 1/5 — Poor app and very poor customer care *2024-10-03, version 8.5.1* Had issues with this app and I called and email Absa customer care . It take ages for them to read and respond to their customers email and when they respond and tell you they will call back again they never do. ### 1/5 — App not working *2024-09-17, version 8.5.0* App is not working for iOS 18 After logging in all I have is white screen ### 1/5 — Crashes *2024-06-12* When you want make a transaction and scroll down to Bank transfers, the application prevents you to scroll down. This problem has been there for sometime but not fixed. This problem renders the application useless for bank transfers. ### 1/5 — Mediocre *2023-04-29, version 7.3.0* The worst app on my phone. Works only 5% of the time. Never works when you need to use it. Terrible! ### 1/5 — Otp *2023-04-16* It takes such a long time before i receive the otp. It’s been three days and I haven’t been able to log in ### 1/5 — How does this work??? *2023-03-25, version 7.2.0* I have 2 other banking apps and they are super user friendly. I can’t even register my details, much less log in to this ABSA app!!! I spent several hours trying and failing. I called their customer service department and was advised to choose the “forgotten password” option even though this is the first time I’ve installed the app and haven’t even set up a password yet. I tried that several times, still nothing worked. Long story short, app is useless! ### 1/5 — Not able to access account from overseas *2023-03-21* I haven’t been able to access my account since I left Ghana. When I try to log in I get a message that my account does not exist. I have tried several times but there has been no improvement. And there doesn’t seem to be a way to solve this problem, at least from my end. ### 1/5 — Poor service *2023-02-07* Unnecessary deduction, huge charges and moreover, they must improve their services, basic mobile app features with poor service. Too bad ### 1/5 — No record to view details from *2022-03-23* Anytime after the latest update I try to send money to any of my beneficiaries I get ‘ No record to view details from.’ This was never the case hence I’m now forced to use the banking website for my transactions! Please fix it or give a way around this issue. Thank you ### 1/5 — Never works when you need it to *2022-01-29, version 6.5.0* This useless app has just refused to work many times when it’s really important to transact. It never works from 8pm and forget trying to do anything on Saturday mornings. You would think ABSA would invest a bit more effort to sort out the kinks or at least inform you ahead of time that the app won’t work so you don’t depend on it, but no they leave it as a surprise for you to find out. Maybe you should outsource your while IT/Projects unit to the other banks because they seem clearly have no idea what they’re doing. Appalling!!! ### 1/5 — Wish I go give a trillion negative stars *2022-01-19* I only started using their banking service because I thought it was premium but boy was I wrong. I can’t reset my pw for a month now. I have called customer service and I always get the same message we forwarded your issue to our IT department. I can’t login to my account and just no help. I have written to their email multiple times but alas no answer. This service is just sh**t. I am so disappointed. I can’t wait to get back to Ghana and just end my banking with them. Horrible app, horrible customer service. Word of advice, maybe get people who actually know IT. This is so premative. I can roll my eyes enough 🙄🙄🙄🙄🙄 ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mobile banking app *2026-08-14* Their app never works and it’s beyond frustrating. To pay 75 cedis for premium banking with awful service is crazy. Please bank somewhere else trust me this bank and this app is a waste of your time and money. I will be closing my account tomorrow ### 1/5 — Terrible app *2026-07-01, version 11.1.0* Everything takes ages to load. From opening the app to the features within it. Never used an app this slow ### 1/5 — App not working *2026-04-28, version 11.0.1* App not working on iOS 15.8.7 ### 1/5 — Issues resolved *2026-01-22, version 10.0.0* This app was bugging me. I called customer support and it’s been fixed amd so far, I am enjoying using the app with ease, so I have edited my review. ### 1/5 — The whole app needs to be redesigned. Not user friendly at all *2025-11-21, version 10.0.0* Poor experience attempting to use this app. I have 3 other banking apps and this is by far the worst. The process of registering is tedious and time consuming. Error messages despite I outing the correct information in the correct format. ### 1/5 — Terrible app *2025-11-02, version 10.0.0* Very useless app ### 1/5 — App Stopped Working on Company Network *2025-05-13* I recently updated just before coming to work only to find out it wouldn’t open and always giving me an error: We could not connect. Please check that your Mobile Data/WiFi is active or update to the latest version from store (GC04). Been using this app for years and never had this issue until recently. I am struggling to send money home because of this issue!!! ### 1/5 — Lots of issues *2025-02-24, version 8.5.1* App doesn’t work and can’t get anything done . Poorly designed ### 1/5 — Horrible app *2025-02-20, version 8.5.1* I am deeply disappointed with this app. It is extremely poor in design and far from user-friendly. Since the takeover, ABSA's service has been nothing short of a letdown. The app constantly crashes, which is incredibly frustrating. To make matters worse, there is still no update that includes a live chat feature for overseas customers to easily connect with support. This lack of consideration only adds to the frustration. I have been trying to open another account while overseas, but the app crashes repeatedly, making it impossible to complete the process. If ABSA truly values its customers and stakeholders, it’s time to prioritise revamping this outdated and inefficient app. ### 1/5 — not working *2024-12-06* The app does not allow me to register my account even after correctly entering my information, I get a “customer not recognized” message. Any help would be greatly appreciated. ## Most praised reviews (10 highest-rated) ### 5/5 — App issue *2026-04-15* After updating my app yesterday when I lunch the app it exist automatically I need help ### 5/5 — Best *2020-09-12* I love this app and it’s update features. Very fast and friendly app. ### 5/5 — great app to use *2020-07-17, version 6.0.0* this update UI is one of the best banking apps.very simple,great optimization.i wish the app can be used to open account and also request for debit card. ### 4/5 — Features *2021-02-16* I couldn’t see the top buttons in the app(like mobile wallet transfer and the rest that appear at the top of the main page after logging in). iPhone iOS 14. It used to appear but after changing phone, it doesn’t appear anymore. Looks like after sometime it appears again. ### 3/5 — Independent Passcode *2026-08-18* Face ID login implementation raises a security concern. If someone knows your phone’s passcode, they can unlock the device, enroll a new face, and potentially gain access to the banking app that relies solely on Face ID. This creates a situation where compromising the phone passcode may also compromise access to the bank account. For better security, the app should offer an independent app-specific passcode or PIN that is separate from the device passcode. This would add an extra layer of protection and ensure that access to the banking app is not entirely dependent on the security of the phone itself. I hope the developers consider adding this feature in a future update. ### 3/5 — App not opening after update *2026-04-21* I updated the app only for the app not to open again. Am so disappointed. ### 3/5 — App Crash *2026-04-16* Hi, app keeps crashing after recent update. Crash crash crash. ### 3/5 — App not working *2026-04-15* The app is no longer working after the update. When you home the app it can’t even open ### 3/5 — Unable to access money transfer taps *2023-03-18* Is very difficult to access the money transfer taps. This needs to be worked on. ### 3/5 — Basic app *2021-12-29* It is quite basic when compared to other banking apps. Unable to purchase treasury bills or even access your credit card statement. It needs more features to be relevant. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*