# Abuelo's Mexican Restaurant — user reviews > 34 indexed App Store user reviews of Abuelo's Mexican Restaurant by Food Concepts International Inc., rated 4.70/5 from 107 ratings. - Source: https://appshunter.io/ios/app/abuelos-mexican-restaurant/id1391091061/reviews - App overview in markdown: https://appshunter.io/ios/app/abuelos-mexican-restaurant/id1391091061.md - Rating breakdown: 5★ 93 · 4★ 8 · 3★ 1 · 2★ 2 · 1★ 3 ## Newest reviews (11 of 34) ### 2/5 — Can’t join waitlist *2025-09-06, version 25.12.2025090401* Ever since the update, once you get to the city it just spins. ### 2/5 — Food is good. App is not. *2025-08-30* Ordered curbside. Link to indicate I arrived doesn’t work at all. No way to indicate in app that you have arrived manually. Had to go in to pick up. Why did I tip? ### 3/5 — Late Lunch *2025-07-15* We ordered a variety of meals: chicken fajitas, beef taco and cheese enchilada plate, enchilada plate and grilled chicken. All were excellent and super hot. Just the way we like it. However, the service was super slow with only 4 tables eating in the entire restaurant. It took over 2 hours from the time we ordered till we paid the bill. The 3 stars are for the service not the food. Not sure we are going back. Very disappointing for one of favorite Tex Mex places. ### 3/5 — 3 items missing *2025-06-17, version 25.5.2025041101* Not a good experience the meal was missing a pint of rice, a pint of charro beans and a pint of queso Diablo ### 3/5 — Dinner with Family *2023-07-31, version 23.13.2023071701* We didn’t get any salsa. Lots of chips but no salsa ☹️ ### 2/5 — Ordered 49minutes before I needed it and still had to wait 10+min *2022-01-16* Pretty disappointed…..didn’t get my order of chips,guacamole & 2 salsas until over 10min after it was supposed to be ready. I ordered 49min before requested pick-up time…… ### 2/5 — Ordering delivery isn’t the same as eating inside.. *2021-09-22* My food that has been sent to me hasn’t been as good as the food that I’ve gotten when i dinned inside. I ordered delivery based on my dine in experience and my delivery experience couldn’t hold a candle to it. I am not sure if the cooks changed or what but it is not the same and it makes me rethink getting delivery, this is a place you should stick to dine in only! ### 3/5 — Special instructions *2021-08-10* Would be great if they read them! When I put nosc add chileconqueso on our enchiladas it would be if they actually read and did the instructions! ### 3/5 — No thank you *2021-07-17* The app works fine,but order was incorrect. Called twice spoke to the manger who promised to refund the order but never did. Won’t order from here again. ### 3/5 — Always love, but… *2021-07-03* Sadly, the quality is going downhill. Received a bag of stale Chicharrones and the bags of chips are getting smaller and smaller. ### 2/5 — App Stinks *2021-02-06, version 20.50.2020111101* Always have trouble combining gift card and credit card for payment ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong AGAIN! *2025-05-27, version 24.12.2024091001* That’s it! I’m done ordering online! My order was, once again, WRONG!! So frustrating!! No bueno, Abuelo’s!! ### 1/5 — Check the order before it leaves! *2024-12-24* Every single time I order, there is something missing. This is the last time I’m ordering from here. 3 whole meals were missing and when I call, the phone just rings and rings. Frustrating! ### 1/5 — App *2023-06-26, version 22.15.2022092203* Can’t open app ### 1/5 — Sad app *2023-06-13, version 22.15.2022092203* Downloaded today but I can’t open it. It just flashes and crashes. Too bad. ### 1/5 — Unstable App *2023-05-27, version 22.15.2022092203* App will not open on iPhone X running iOS 16.5. ### 1/5 — Can’t select all options for enchiladas *2023-02-02* Can’t select all options for enchiladas. For example, can’t choose charo or black beans instead of refried beans. Forced into certain sauces for the enchiladas instead of being able to choose specific ones. ### 1/5 — Unable to get on app *2021-10-18* I Received $5. Off coupon in my email. The waitress told me I needed to log on to app and sign in. I was Unable to log on the app “Authentication failed” Pops up. I didn’t get credit for my lunch today and I was not allowed to use the coupon. The waitress was nice. Everything was good except the chicken was horrible. It was overcooked - tasted strange. The meat was really tough. Honestly I don’t know if I will ever go back. Why send coupons in email if you’ll don’t honor them?? This app is not any good - I am unable to get on it. I’ve deleted the app and downloaded again and still unable to get on??? ### 1/5 — App is ALWAYS a mess *2021-07-20* So many attempts using this app without success. This time I’m unable to enter the PIN number to the gift card. Not enough options on meals, but orders aren’t correct anyway. Please improve! We like Abuelo’s!! ### 1/5 — Order 2118265343 *2021-03-21, version 20.50.2020111101* I love this place, Been going there practically since opening day.Jason is a super manager but for some reason you guys are enable of completing a curbside order as it states. The last three orders that we have had there has been a problem Returning to get new items isn’t feasible. This particular time we ask for no Charro beans in the Reynosa salad and what is it full of? Beans It’s not always possible for us to come in but it looks like if I want to get anything right I’m gonna have to start coming in. With the problems we’ve had just leaving items out of an order (or)them putting an item in an order when we ask doesn’t seem too hard when you have a checklist maybe you should look at the list before you just hand it off ### 1/5 — Can’t login with existing account *2020-04-23, version 20.22.2020040204* What the heck?! I can’t login with my email and i can’t reset the password either. I guess no more abuelos! ## Most praised reviews (10 highest-rated) ### 5/5 — New App *2026-04-20* Love the new app! Super easy to use, and find what I need. ### 5/5 — BEST EVER *2025-10-04, version 25.12.2025090401* I LOVE ABUELOS!!!!!! ESPECIALLY THE RED SAUCE!!!!!! ### 5/5 — Tonight’s review *2025-08-07, version 25.5.2025041101* The Pollo especial is spectacular ### 5/5 — App is great *2024-11-11* I really enjoy using this app, it is very functional and easy to navigate. ### 5/5 — Did not receive guacamole with order *2024-04-07* Order was supposed to have guacamole, but none was included. ### 5/5 — So Good *2023-03-22, version 22.15.2022092203* Food fantastic!!! ### 5/5 — Great app *2022-09-29, version 22.15.2022092203* I really love this app. It’s easy to order my takeout and apply my rewards at the same time plus the check-in feature when I’m at the restaurant makes it a lot easier for the server to find me and place my account on my check. And the new rewards program is great. ### 5/5 — Marketing Is Really Good *2021-09-11* When I look at this app from a marketing perspective, it is insane. Congratulations to the marketing director and designers of this app. ### 4/5 — Had to take off a star *2023-02-11* I always get a lot of chips so I did not think I needed to order more. I get home with my order and I have a half a bag of chips. I even ordered an extra pint of salsa and now no chips. So disappointed to an otherwise great meal. ### 4/5 — My favorite by far! *2021-09-26* My favorite Mexican restaurant by far the only downside about this particular restaurant is they do not give free queso with the salsa and chips, it is something you have to pay for if you want it. Their enchiladas are amazing as well as the Durango burrito and the papa’s with Mexican rice. They have a three different sauces that they bring it out with the chips and my personal favorite is the salsa tropical. SOOO GOOD along with their sangrias swirls. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*