# Aby — user reviews > 29 indexed App Store user reviews of Aby by Biogen Inc., rated 3.48/5 from 52 ratings. - Source: https://appshunter.io/ios/app/aby/id1380700316/reviews - App overview in markdown: https://appshunter.io/ios/app/aby/id1380700316.md - Rating breakdown: 5★ 19 · 4★ 12 · 3★ 6 · 2★ 5 · 1★ 10 ## Newest reviews (9 of 29) ### 2/5 — Disappointing *2020-01-04, version 1.7.3* I was kind of excited to use this - the journal seems helpful but time will tell. It’s pretty basic and I don’t know how it will determine correlations. The one really extremely disappointing thing about the app is I wanted to use the reminders for treatments. Unfortunately the ONLY option is for daily treatments - 1 to 8 times a day. Hey Biogen - you know that your own company makes treatments that are once a month or once ever 6 weeks, once a week, once every 2 weeks! This is MS DMT information level 101. How could you develop an app that doesn’t allow for those variations? Subsequently this is really unhelpful. Major bummer. **Developer response:** Hello, Thank you for sharing your time and thoughts on the app. You are able to set weekly or monthly reminders after you select how many times a day you take a dose of the specific treatment. If you need any further assistance please contact us at contact@aby-app.com and we will be more than happy to assist you! Have a nice day, Aby’s Team ### 2/5 — Updates *2019-01-30, version 1.4.8* Why do updates happen during the day? These updates sometimes take days & not one thing is changed from before. The exercise programs are all the same with no variety. **Developer response:** Aby has a new version available for update (1.5.6) which has corrected some technical issues found in the app. Thank you for your feedback and we hope you give Aby another try. ### 2/5 — It was good, now it won’t work. *2018-12-06, version 1.2.1* I was recently diagnosed with MS and I was trying to find a way to journal and track my treatments. I had just started my treatments and using the app to help me remember where and when I took my injections. It was also nice to track how I was feeling and any physical symptoms I was having that day. I need to track this more so being recently diagnosed. Every time I open the app now it freezes. I can’t click on anything on the screen it says it is retrieving information for my feed. Once I’ve closed it and reopened it now has a survey question it freezes now. Please fix this bug so I can continue to use this app to help track my injections and symptoms. **Developer response:** Thank you for sharing your feedback. We recently released the new 1.5.6 version which resolves the technical issues you mention. Please update your app and try Aby again. ### 2/5 — Login *2018-12-04, version 1.2.1* I have had more problems with having this app tell me my email is incorrect or password is incorrect when I’ve written everything down. Between this and the regular Above MS website, I think some things on the app end got confused. Super aggravating. **Developer response:** Dear Aby user, we now have an updated version of Aby available (1.5.6). This improved version has corrected some technical issues found in the app. Please update your app and try Aby again. ### 3/5 — Injection schedule *2018-11-08, version 1.2.1* Aby provides for a medicine reminder, but only if use your medication everyday. I inject once a week , so Aby should include a one a week reminder schedule option ### 3/5 — Good, not great *2018-07-31, version 1.0* I love the idea of having a daily record of what I’ve done and how I’ve felt, but there isn’t a good report that can give you insights on the collected data. It’s nice to see that I’ve had spasticity issues more than numbness, but there is no way to correlate symptoms to activity level, weather patterns, etc. My only other complaint is that you cannot add custom data to track - like adding Migraines to the symptoms list. The app is relatively new, and data analysis isn’t a simple process, so I’m hoping that this type of functionality will be added in the near future. ### 1/5 — I wont agree to being spammed *2018-07-20, version 1.0* Agree to being texted, called, emailed, etc? NTY ### 3/5 — Black screen *2018-06-25, version 1.0* Just finished week 1, workout 1 and screen goes black. The congrats-screen showed for a second but then black screen. Just trying out all the different features and ran into this **Developer response:** Dear Billiejoe413, thank for your interest and your comments on Aby. Please email us directly at contact_aby@biogen.com so we can help resolve your individual issue. ### 1/5 — No thanks. To much free access to my life. *2018-06-21, version 1.0* No, I will not let you call, text, email, and mail me your advertisements and surveys just because I sign up to use an app with features already available on my smart phone (calendars, notes, & reminders). And I can call or email my own doctor, neurologists, or nurse when I have questions. Or, I can visit the National MS societies website. Read the terms and conditions. This is just one big marketing scheme. Bummer...I was really looking forward to trying out this app. But not at that cost. **Developer response:** Dear jkitty_ca, Thank you for your review and comment. We are sorry to hear you decided not to join the growing number of patients who are enjoying the benefits of the Aby app, however, we want to address a few of your concerns and clear up any misunderstanding. Please note that the marketing opt-in during the Aby registration process is entirely optional, not mandatory. We want you and all patients who might consider Aby to be assured that we do not send marketing emails unless you expressly agree to receive them. Although the different features of the Aby app do collect different types of personal data depending on your use of those features (e.g. App registration, MS journal, Medication reminders, etc.), protecting users’ personal data is extremely important to us and we take our obligations very seriously. We may aggregate personal information in a way that does not identify you for the purposes of generating statistics and usage reports. We would recommend you and any concerned users review our entire Privacy Policy here: https://biogen.com/en_us/Aby_privacynotice.html. - Aby Team. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Get Rid Of! *2023-10-20* Please don’t get rid of this app! Or help point us to an app that works like this one that we can track our health for our MS symptoms! **Developer response:** Dear Emma, We are also very sorry that Aby will be removed from the USA market. We sadly don't have any replacement to suggest. Best regards, The Aby team. ### 1/5 — Sharing info *2019-11-16, version 1.6.6* I downloaded your app. However when I read your policy of sharing my information with others and that I will receive robo calls I decided not to create an account. As a person with MS my days are hard enough. I don’t want to have unwanted calls, texts, or emails clogging my life. **Developer response:** Hello, We are sorry to see you are having issues with the app. You are able to opt-out of all marketing when signing up your account, and by going into the settings of the application. We also do not send out any "robo" calls at any point. We do thank you for your time and interest and hope that you have a great rest of your day! Best regards, Aby Team ### 1/5 — Cancel *2019-09-03, version 1.6.4* Bs cancelled it **Developer response:** Hello, Aby would like to invite you to try the new version of the app, which has fixed many of the bugs and limitations users were experiencing. We do thank you for your time and wish you a great day! Best, Aby Team ### 1/5 — Won’t show articles *2019-09-02, version 1.6.4* Every time I try to open any article or journal the won’t work. I can’t even get the app to open on most days. **Developer response:** Hello, Aby would like to invite you to try the new version of the app, which has fixed many of the bugs and limitations users were experiencing. We do thank you for your time and wish you a great day! Best, Aby Team ### 1/5 — Won’t load *2019-08-17, version 1.6.3* Isn’t working, won’t load **Developer response:** Hello, Aby would like to invite you to try the new version of the app, which has fixed many of the bugs and limitations users were experiencing. We do thank you for your time and wish you a great day! Best, Aby Team ### 1/5 — It was great *2019-01-16, version 1.2.1* All it does is freeze upon opening. It was a really nice app. ### 1/5 — Changes are awful *2019-01-11, version 1.2.1* App was ok but now I’m deleting it since it doesn’t have the features it did before. You used to be able to note your fatigue level, symptoms & the intensity of them, as well as your mood. Now it’s just a journal so you have to express all in detail. This takes time and there is no way to keep track of it like before. I have a journal already so I don’t need this anymore. Hope they go back to how it was. As well as fix the freezing of the app. That has been a lot less than before. **Developer response:** Dear Aby user, we now have an updated version of Aby available (1.5.6). This improved version has corrected some technical issues found in the app. Please update your app and try Aby again. ### 1/5 — Fix bugs! *2018-12-27, version 1.2.1* Started out good and was helpful, now the app doesn’t work and remains frozen. Please fix this. ### 1/5 — App updating continual *2018-09-01, version 1.2.0* Every time I open goes into app updating every time. Tried uninstalling and reinstalling. Locks up trying to get back in once logging into account. Meh. ### 1/5 — Actually zero stars *2018-07-23, version 1.0* As soon as I log in there is a blank screen. I tried deleting the app and downloading again, but the same thing happened. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2019-05-21, version 1.5.6* Great app… tons of stuff. **Developer response:** Dear Aby user, we now have an updated version of Aby available (1.5.6). This improved version has corrected some technical issues found in the app. Please update your app and try Aby again. ### 5/5 — Great app *2019-03-22, version 1.5.5* Thank you for this app. It’s very useful!! ### 5/5 — I’ve been waiting for an app like that! *2018-09-22, version 1.2.0* This is a great app! As a caregiver I get a lot of valuable information about MS and it really helps us on a daily basis to be able to track the symptoms in the journal. The design is super nice too. ### 5/5 — Great app and very helpful content *2018-07-25, version 1.0* I found that app very helpful! MS is a very complex disease and the content that I find in Aby is very good and clear. I also share some of the articles with friends and family so they can better understand. Great resources and easy to use!! ### 5/5 — Fantastic New App *2018-07-01, version 1.0* What a fantastic new App for MS information. It’s easy to use and very intuitive. Great support and source of information! Thank you!! ### 4/5 — Time stamps for notes *2022-12-19, version 1.12.2* It would be great to have our notes time stamped, so we can also track if a symptom repeated takes place during the morning, the afternoon, etc. And / or, if there could be a way to time stamp our symptoms entries during each day, that would be awesome. 🧡 **Developer response:** Hello, Thank you for comment. Rest assured your feedback will be taken into account as part of future updates of the app. Kind regards, The Aby Team ### 4/5 — Great new app *2018-11-09, version 1.2.1* I love tracking my symptoms on a daily basis but would like more customization options. I’ve tried writing them down but this is easier. I love the articles too. I’ve only been using for one day but I love it so far. It would be cool to connect with other people using the app for a community vibe in the future. ### 3/5 — Lots of useful features but confusing *2020-06-11, version 1.8.2* There is no user guide or quick tips so learning how to use it was challenging at first. Now, there was a major update-with bugs. To update a day, selecting the new level of a feature changes the data from the prior day not the desired day. One can only select 1 level for each feature. It used be select all that apply even if we recreate the no longer supported activities feature, one can only choose 1 most of us are still able to do multiple tasks and would rather not have to make 2-3 pages of. symptoms to click. The customize feature is much needed update. ### 3/5 — Loading issues *2019-02-13, version 1.4.9* This app is great when it works. About every third day or so, it will not load for some reason. But when it is working it is very helpful. **Developer response:** Thank you for sharing your feedback. We recently released the new 1.5.6 version which resolves the technical issues you mention. Please update your app and try Aby again. ### 3/5 — Would be a great App but.... *2018-11-10, version 1.2.1* The App only opens every other day. I like to use the Journal on a daily basis. I have to Journal in the Notes App on my phone or tablet then when the App opens a day or two later, I copy and paste my journal and add any other info as well for each day, providing I remember the level of pain and other symptoms I track. **Developer response:** Thank you for sharing your feedback. We recently released the new 1.5.6 version which resolves the technical issues you mention. Please update your app and try Aby again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*