# ACAC FITNESS & WELLNESS — user reviews > 66 indexed App Store user reviews of ACAC FITNESS & WELLNESS by Atlantic Coast Athletic Clubs of Virginia, Inc., rated 1.52/5 from 193 ratings. - Source: https://appshunter.io/ios/app/acac-fitness-and-wellness/id1483156297/reviews - App overview in markdown: https://appshunter.io/ios/app/acac-fitness-and-wellness/id1483156297.md - Rating breakdown: 5★ 14 · 4★ 3 · 3★ 1 · 2★ 10 · 1★ 145 ## What do users think of ACAC FITNESS & WELLNESS? Overall sentiment: negative **Pros** - ✅ Barcode scanning for check-in works reliably - 👍 Clean and simple interface when functioning - 🎯 Convenient membership card access on phone **Cons** - 🐛 Constant crashes and freezing - ⏳ Extremely slow loading times - 🔐 Frequent unexpected logouts - 📍 Location detection fails repeatedly - ❌ Class schedule fails to load - 🚫 Login credentials not accepted despite being correct - ⚠️ Black screen after splash screen - 🔄 Requires frequent app reinstallation - 📱 Poor mobile responsiveness - 🎪 Inconsistent performance across updates - 🔒 Requires re-login on every tab/section - ❌ Cannot update member information - 💳 Payment functionality non-functional - 🎯 Defaults to wrong location - 📊 Class display glitches and errors **Commonly reported bugs** - App crashes on launch or during use - Loading screen spins indefinitely without loading content - Black screen after splash screen appears - Login fails with correct credentials - Password reset functionality broken - Location selection not saved or recognized - Class schedules fail to load or display incorrectly - Profile information won't display - Barcode/scan tag access stops working - Machine code fills screen making app unusable - Keyboard won't engage on iPad or tablets - App won't accept class booking selections - Popup location list won't fully display - 404 errors and data retrieval failures - App freezes during class registration - Continuous self-refreshing without loading correct info **Most requested features** - Dark mode option - Face ID or biometric login support - Notification reminders for classes - Ability to set favorite/preferred gym location - Family member account management for reservations - Check-in history and attendance reports - Apple Watch integration for membership card - Improved password management and saved credentials - Ability to view past and future classes by instructor - Pricing lookup functionality - Better UI/UX design with improved navigation ## Newest reviews (17 of 66) ### 1/5 — Absolutely horrible *2024-11-20, version 12.2.0* Worst. App. Ever. Even on it's good days it's an embarrassment, on its bad days it's worthless. Cannot believe a gym this good would put out an app this bad for its customers. ### 1/5 — Nothing ever loads *2024-11-09, version 12.2.0* Horrible app. The thing just spins the whole time and the page rarely loads. ### 1/5 — Update *2024-01-05, version 12.1* Hey ACAC — it really is time you fix this app. Load times are jacked up, crashed all the time, no dark mode. The list goes on and on. Let’s put some notification reminders in there too. Pretty embarrassing compared to the rest of your facilities. Somebody make a capital expenditure request for the love of god. ### 1/5 — Horrible *2022-12-18, version 11.0.0* It’s basic function is to let one look at classes and register. It will not accept choice of location. Useless. ### 1/5 — Complete waste of space *2022-09-26, version 10.3.0* Each tab requires you to logon again in spite of remember me checkbox. No difference from website. You can’t even lookup pricing for anything, either place. A real opportunity missed. ### 1/5 — Absolutely horrible *2022-08-26, version 10.3.0* Worst. App. Ever. Even on it's good days it's an embarrassment, on its bad days it's worthless. Cannot believe a gym this good would put out an app this bad for its customers. ### 1/5 — Please fix this app *2022-07-10, version 10.3.0* Dear ACAC - Read all these other reviews and fix this app. You do so many things right, but this app is not one of them. Need Facial Rec ### 1/5 — Doesn’t work *2022-05-02, version 10.3.0* Simply trying to add my access pass (bar code) is a failure. Fills the screen with machine code and makes the app useless. Will update if this gets fixed. ### 1/5 — Seems to be exactly what everyone says it is, awful! *2022-03-28, version 10.1.0* It will not even let me type my password, or reset my password because it will not engage my keyboard so I can type. I have an iPad and apparently this app can not fathom anything other than desktop. Very out of date and poorly built. ### 1/5 — Useless *2022-03-08, version 10.1.0* Wanted to go swimming with daughter. She downloaded app but won’t let her create an account. I also was unable to reserve two lanes using the family member option. They need to hire a new company to create their app. Look at other gyms and see what they are using. ### 1/5 — Why doesn’t this work with saved passwords?!?! *2022-03-05, version 10.1.0* Why does this app keep signing me out and asking me to sign in? It’s not a banking app after all! Keep me signed in. Or at least integrate the app with face ID so that saved passwords can be filled in without me having to go look it up every time. You’re not supposed to use the same password across multiple apps so how can you possibly remember the password for every app that signed you out without Face ID or some other tool like that. The earlier version of this app was clean and good. Simple. You could look at classes in the past and in the future so if you like the instructor you could look for more classes by that instructor. You can see how busy classes are. Come on ACAC. You can make your app as good as your club. PLEASE!!! ### 1/5 — Worse app ever used *2022-02-13, version 10.1.0* This just might be the worse and most frustrating app I’ve ever used. ### 1/5 — ID *2022-01-21, version 10.1.0* One of the convenient features of this app was I always had my scan card on my phone. Stopped working months ago. ### 1/5 — Frustrated member *2022-01-06, version 10.1.0* This is by far the worst app I’ve ever used. Always have to delete and download again. Horrible! ### 1/5 — Garbage app *2021-11-21, version 10.1.0* Hard to believe this app STILL has not been fixed. When it “works” it is merely badly designed, but often (like today) it simply doesn’t work at all. It’s been well over a year since they replaced the clunky but functional old app with this garbage. ### 1/5 — Just doesn’t work *2021-11-02, version 10.0.0* This app is constantly glitching and won’t work at all. ### 1/5 — Difficult to use *2021-10-18, version 10.0.0* Have been struggling with the app since the switch over. It rarely opens the group exercise classes as members have been requested to use to register for classes, and at the moment it is continuously refreshing itself, but not even loading correct info! I’m finding this very frustrating and it is impacting my desire to sign up for classes and use the services as I don’t have ready access to a desktop version of the website. I sincerely hope the app is updated soon to address these glitches. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2026-01-31, version 12.4.0* Over this app. ### 1/5 — Doesn’t work. *2025-11-11, version 12.4.0* Simply does not work. ### 1/5 — This app is in a sorry state *2025-08-31, version 12.3.0* Hire me or someone to fix this app, it’s so sad that good gym has bad app resulting in less people taking classss, or reserving courts, now we have to go to the web, and the web has other issues LOL ### 1/5 — Great! If you don’t ever use it. 😏 *2025-08-20, version 12.3.0* This thing just rolls and rolls looking for answers. If you want to see class schedules or use your virtual ID tag, get ready to wait. Very frustrating considering members are Asked to sign up for classes in advance. We are lucky to get in the door with this app let alone follow group exercise Policy. ### 1/5 — I Can’t Believe How Bad It Is *2025-04-12, version 12.3.0* The app doesn’t let you update your information. You also can’t pay your membership through the app although it’s supposed to do it. It also doesn’t default to the clubs near you. It keeps showing me the locations in Virginia l’m in SC. Definitely the worst app I have ever used. Inexcusable in the world of AI. They obviously don’t realize that AI will write a functional app for you, all you have to do is ask… ### 1/5 — Horrible app *2025-01-15, version 12.2.0* The updates app is not not loading!!!! ### 1/5 — Rarely works *2025-01-09, version 12.2.0* So glitchy, rarely works ### 1/5 — in need of improvement *2025-01-08, version 12.2.0* more than half the time this app is unusable. it takes forever to load the classes. sometimes they never even load. sometimes my profile won’t show up and i can’t access my scan tag. this app has serious issues and needs to be improved. ### 1/5 — Terrible app *2025-01-05, version 12.2.0* Crashes all the time. Location doesn’t work. ### 1/5 — Does this app even work? *2025-01-04, version 12.2.0* Gym membership ✅ Gets app ✅ App works ❌ Constant crashes. Nothing loads. Says login information is incorrect when it isn’t. It’s actually easier to just call the gym to get class information or any information needed on the app instead of waiting hours for the app to start working again. ## Most praised reviews (9 highest-rated) ### 5/5 — I work here lol *2023-07-14, version 12.1* The app is good ### 5/5 — So easy to use!! *2020-01-14* Ever since the update, it’s been easier than ever to see the schedule, sign up for classes and keep up to date on what’s going on around the club! ### 5/5 — Great app *2019-11-16, version 5.1.0* Works well. Logged in and signed up for my classes without issues. ### 2/5 — Terrible App *2024-11-11, version 12.2.0* The only thing this app is reliably good for is bar code scanning for club check in. Otherwise, it’s an on again/off again unreliable way to check the class schedules. Does not meet the high level of standards that ACAC ascribes to in every other way. ### 2/5 — Glitchy *2021-11-09, version 10.0.0* This is the third changed to this app. When it works it’s great. But for the past month I cannot get the app to load any of the classes which makes it difficult since there’s no longer a paper copy of the classes. It’s very frustrating when I have to delete the app and reload the app I wish they would get a better IT to work on this software development ### 2/5 — What happened? *2021-07-18, version 10.0.0* Won’t go beyond the “ACAC” green Home Screen. Deleted and installed app several times. When it worked it was fine. Now garbage. ### 2/5 — Latest update *2021-06-30, version 10.0.0* Difficulty logging in and using the app to book a class. Very frustrating to use. ### 2/5 — Login issues *2021-06-27, version 10.0.0* I frequently have issues logging into my account using the app. It doesn’t recognize my username and password or it will ask for an email. After entering my information it tells me it’s incorrect. However, I use the same information if I login from my computer. I’ve had to delete the app and reinstall, sometimes that will solve the problem but not all the time. ### 2/5 — Latest "update" only leads to black screen *2020-10-26* The biggest issue with this app is there is no way to have a favorite gym or separate out the classes at other locations. Of corse my gym is the last one on the list so I have scroll all the way through every other location to get to mine every time I open the app 🤦🏼‍♀️ now that I've done the last update, it only goes to a black screen from the loading page making it completely useless. Need another update that fixes these issues ASAP. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*